| Candidate Information | | Title | Call Center Scheduling Coordinator | | Target Location | US-NY-Manhattan | | Email | Available with paid plan |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidateDior LoEMAIL AVAILABLE (Street Address ) 641-1130 https://LINKEDIN LINK AVAILABLENew York, NY Street Address
EDUCATIONHunter CollegeBachelors Degree- Major: Sociology / Minor: Psychology New York, NY Certificate of Academic Achievement: Deans List, 50+ Credits with a 3.7+GPA 2018-2021 Certificate of the LEAD program: New Women New Yorkers Borough of Manhattan Community College New York, NY Associates Degree - Major: Liberal Arts 2016 - 2018 Certificate of Academic Achievement: Deans List, 3.00+GPA Wolof Language translator certificate New York, 2018 EXPERIENCEMount Sinai Icahn school of Medicine/Hybrid Remote New York, NY Medical secretary/registrar/Scheduling coordinator/call center 6/2021-Present Scheduling FPA appointments, consultations, and follow- up appointments for patients Greeting patients via telephone, entering and updating their insurance, run it electronically by making sure it is eligible and active/demographics in the practice management system Verifying insurance coverage prior to patients appointment and advising patients of any required insurance referrals or authorizations Processing/updating HIPAA-related paperwork and other institutional forms as necessary Collecting or retrieving referrals or insurance authorizations for procedures and tests ordered by an attending physician Scheduling surgeries/procedures or working in conjunction with Surgical Coordinator in verifying times with patients Answering phones for the practice, includes taking detailed clinical phone messages for physicians or advanced allied healthcare providers Following all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents and information Initiating reminder phone calls for next day appointments Providing necessary instructions and/or directions to FPA practice locations Bank of New York Mellon/Call Center/Remote New York, NY Agent representative 8/2021-5/2022 Records details and responds to customer verbal and/or written inquiries Help shareholders with paperworks such as transfer of assets, add/remove beneficiaries Assist shareholders with new funds position, change/adding bank informations, tax forms request Investigates and corrects errors in shareholders accounts and statements Help shareholders make purchases, withdraws and contributing money into their accounts Coordinates and expedites shareholders inquiries to other departments for resolution Mount Sinai Beth Israel New York, NYScheduler/Registrar 1/2021-10/2021 Greet all patients professionally and courteously Responded to and resolved all patients service requests Input patient's chart notes, insurance cards and make sure it is verified before checking them in Check in patients and employees once they come in, and addressed their questions/ issues efficiently Performed data entry in COVID vaccination pod, provided phone and clerical assistance as required Check the patient out when they leave the building, and schedule their upcoming appointment Scan documents, makes copies, and stored any medical records with accuracy and confidentiality Pret A Manger New York, NYCustomer Service Associate and team leader 8/2018-5/2020 Greeted and served customers, politely in an engaging manner, delivering outstanding service Entering the data of the supplies needed into the company website Managed stock and financial manners in full compliance with regulations and standards Dealing with deliveries, supplies making, and communicating safety practices Law Offices of Evelyn T. Tucker New York, NYLegal Assistant 5/2017-8/2018 Answered incoming telephone calls, and recorded accurate messages Greeted and directed guests warmly and notified the lawyer that visitors were waiting Performed general administrative responsibilities such as data entry, copying, faxing, and scanning Filled out legal documentation forms (e.g. Citizenship application, Green card application, etc.) Strive for success at BMCC/Remote New York,NYStudent Success Leader/College Coordinator 2016/2017 Ensured students were in a good academic standing Checked with students frequently about their academic and personal problems Helped first year and second year students renew FAFSA and register for classes Hosted workshops and developed a theme in which student will learn from Pioneer/Fine Fare Supermarket/Key Food New York,NY Customer Service Associate 2014-2016 Count the money and issue it to each cashier before they start Assist customers in finding the products they are looking for Handle EBT, cash, debit and credit card transactions; process WIC payments Maintain a clean workspace, reshelve products that were not purchased SUMMARY OF SKILLS 6+ years of customer service experience 6+ years of administrative experience; 3+ years of Child Care services 3+ year of remote experience using Signal Wine,Cisco, Epic, Avaya 3+ years of leadership, demonstrating ownership, showing empathy, managing up, detailed oriented, determined, giving blameless apologies, being more confident, and being an active listener Proficient in Microsoft Office (Word, Excel, Team, outlook, and PowerPoint, EPIC, Cisco) Fluent in French and Wolof (Speaking, Reading, Writing, Understanding) Other program platforms such as CRM, AVAYA, Image, HUB, Google Sheet |
