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PRFESSIONAL SUMMARYCustomer support team member with exceptional customer service skills.Manage payments, updates EMR systems and registers and check in patients. Customer-oriented transportation team member with proven safety skills and impeccable driving history.EXPERIENCE11/2020-PresentCandidate's Name
Bulk Delivery Driver> Completed on-time deliveries by choosing best and most efficient routes.> Operated vehicle safely in highly congested areas with no traffic violations.> Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images and recorded each delivery using proper paperwork before leaving warehouse.01/2020-10/2020West MarketingCustomer Service Representative> Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.> Developed community reputation through commitment to customer satisfaction and strong client relationships. Answered customer telephone calls promptly to avoid on-hold wait times.> Provided primary customer support to internal and external customers.> Recommended products to customers, thoroughly explaining details. 01/2019-01/2020MCNA DENTALPatient Services Representative> Entering data for patients into an electronic medical record.> Contacting and verifying insurance benefits.> Answering patient questions about billing and payments. 06/2014-08/2016 (Summers only)NORTHEAST PEDIATRICSPatient Services Representative> Entering data for patients into an electronic medical record.> Processing patient paperwork either over the phone or in person to collect information about medical history and past treatments.> Scheduled patient appointments and follow-up appointments. REFERENCESReferences are available upon request.ShoroneA. Lewis> Customer SupportSpecialist> Patient ServicesRepresentative> Delivery Driver8514 Snakeweed DriveConverse, TX 78109PHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATIONTEXAS A&.M UNIVERSITY -KINGSVILLEKINGSVILLE, TXASSOCIATE OF ARTS: SPORT ANDFITNESS MANAGEMENTWAYLAND BAPTIST UNIVERSITYPLAINVIEW, TX  EXPECTEDGRADUATION 12/2022BACHELORS OF ARTS: BUSINESSADMINISTRATION