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Title Acute Care Home Health
Target Location US-AL-Andalusia
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Leadership/ManagementPlan and expedite growing the referral base resulting in increased census; create a community presence that exemplifies the organization's philosophy and mission. Profile the highly functioning team that strives to deliver excellent care and quality services. Participate in efforts to foster an environment where people do their best work. Be valued as a resource across the continuum of healthcare by developing relationships based on good communication, needs assessment and service recovery through resolutionStart-up operations for national home health organization. Marketing physicians, acute care hospitals (discharge planners) and Skilled Nursing Facilities (SNFs). By the second year sales increased to $3.2M. Sacramento - Worked with Hospice Liaison to develop relationships and community partners SNF, RCFE, Board and Care, community support groups) through education and training for clinical, ancillary personnel, and community; Asbury Park, Crown Plaza, McKinley Healthcare, Sherwood Healthcare, The Meadows, The Commons Elk Grove, Greenhaven; Alzheimer Support Group, Sutter Planned Giving Committee. Hospice 101 education for Sutter Physicians, their clinical and support staff. Participated in Wellness and Healthcare events.Clinical and Operational leadershipMedicare/Medi-Cal population. Hiring multi-disciplinary team members (RN, LVN, MSW, Chaplain, Hospice Aides, Support Staff) orientation, performance evaluations, staff scheduling, access to care, daily operational management, 24/7 accountability for problem solving. Organizational Development (Sutter Health University) Perioperative Services, multi-site Home Health and Hospice, multi-site Case Management, HMO, Acute care and Workman's CompensationFinanceBudget development, operations and capital equipment for Acute, Outpatient and Community agenciesQuality and Performance ImprovementDevelopment of policies and procedures, and education programs for compliance with state and federal regulations in acute care facilities and community based agencies; NCQA standards for National HMO organizationEducation and TrainingComputer training of new hires for a hospice program (Vitas). Convened a team of EPIC certified training professional for the implementation of system wide Electronic Health Record (EHR) EPIC applications for Inpatient and Ambulatory settings for 28 acute care hospitals and 9 ambulatory settings (Sutter Health). Program development and educational events for clinical and leadership staff based on annual survey results, evaluation of clinical competencies, including high risk and low volume. House wide orientation, education and in-service training for medical, clinical and ancillary personnel (Shriners Hospital). Convened a team to Assisted with the development of education programs for leadership to increase their dashboard scores for the President's identified key areas, Patient Satisfaction, Patient safety, Affordability/Access to Care, Physician Network, Transformation/Electronic Health Record. Database management of CME and CEU credits, Hospital, Outpatient and Medical Leadership (Sutter Health University). Faculty, University of Phoenix for MSN, BSN, BSHC programs; Health Care Economics; Quality and Data Base Management; Ethics; Negotiation and Change Management; Statistical Applications.Utilization Management, Case Management Activities, HMOTelephonic case management for Medicare/Medi-cal, Behavioral Health population; chronic disease management for commercial population. Management of UM and Case Management activities for metropolitan acute care hospital departments and skilled nursing unit (SNF). Education and training for physicians and support staff (Health Net, full, shared and global financial risk contracts)ComplianceConvened appropriate teams for investigation through resolution. Implemented all necessary actions that achieve the objectives of an effective compliance program. Plan of Correction for State and Medicare licensed home health agency. Lead for DHS survey for Hospice Licensure.IT Project ManagementImplementation of computer software application for scheduling, inventory control, physician preference menus, and documentation perioperative services (Mercy General Hospital). Convened a team of professionals and developed an education and training strategy for Enterprise wide implementation of electronic health record (EPIC, HCHB, Sutter Health).Employment HistoryPartners in Care Hospice February 2022  October 2022Interim DPCSRX Hospice March 2021  September 2021Admission RN, Quality AuditsAdvanced Hospice September 2018  September 2020Admission RN, Quality AuditsUC Davis Health December 2015  May 2018Health Education and ManagementAmbulatory Case ManagerAdvanced Home Health and Hospice March 2015  December 2015Director QualityYolo Hospice May2012  Marc 2015Clinical Manager, Director of OutreachSutter January 2009 to May 2012Hospice Clinical Supervisor - Sacramento TeamVitas Innovative Hospice March 2008 to January 2009Patient Care AdministratorFort Sutter Surgery Center November 2007 to March 2008position. Acting Director during candidate search (Contract)Sutter Health Support Services January 2006 to November 2007Director of Programs, Sutter Health UniversityKaiser Hospice Program February 2005 to January 2006Team Manager, Hospice Program Sacramento ValleyUniversity of Phoenix November 2001 to December 2005Faculty, MSN, BSN and BSHC programsHealth by Design March 2004 to January 2005Consultant/ContractImplementation of UR Program for Workman's Compensation at State Compensation Insurance Fund (SCIF). Mercy General Hospital, contract position Supervisor Case Management.Redbud Community Hospital August 2003 to March 2004Clinical Consultant Preparation for JCAHO survey February 2004 Infection Control/Education/SafetyHealth Net November 2001 to August 2003Director Case Management for California SeniorsCountry Home Care May 2001 to November 2001Consultant, Acting Director of Operations during candidate searchShriners Hospitals for Children Northern California August 1998 to April 2001Staff Development and Education Program ManagerAliant Health Management December 1997 to July 1998Consultant - Acting Administrator Lodi and Orinda Home Health AgenciesSutter Community Hospitals, Home Health July 1996 to December 1997Patient Care Manager, Quality & Performance Improvement Coordinator(completed MSHSA program and was recruited to an Administrator position)Mercy Healthcare August 1995 to July 1996Director of Surgical Services, Clinical Coordinator(recruited to Sutter by colleague)Madeleine Home Health and Hospice September 1994 to August 1995Director of Patient Care Services/ Acting AdministratorAgency closed due to PPS)North Bay Hospitals Fairfield and Vacaville June 1993 to August 1994Director surgical Services and Endoscopymoved to Sacramento to begin Baccalaureate program)Methodist Hospital May 1992 to May 1993Director Inpatient Surgery(inpatient and outpatient director positions combined. Outpatient director had 15 years seniority with the organization).Healthcare Connections Home health and Hospice May 1987 to May 1992Director of Patient Care ServicesCommunity Hospitals of the Monterey PeninsulaAsst. Manager Inpatient and Outpatient Surgery June 1984 to May 1987Community Hospital of the Monterey PeninsulaMercy San Juan Hospital July 1980 to May 1984Staff RN - Med/Surg and Operating RoomWar Memorial Hospital 1975 to 1980Student RN, Staff RN Operating RoomEducationUniversity of New South Wales, Prince Henry, Prince of Wales and War Memorial HospitalsDiploma of Medical Surgical Nursing - Graduated with Honors 1978St. Mary's College, Moraga, CABachelor of Arts in Business Management - Graduated 1996Master of Science Health Care Administration  Graduated with Honors 1998Cynthia Wolff RN BA MSHSAPHONE NUMBER AVAILABLE/pre>

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