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Title Customer Service Support
Target Location US-FL-Plant City
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Plant City, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYI am an experienced and well-seasoned Career professional experienced in Business relations, Customer Service relations, Logistics, Transportation, Supply chain, Sales, Logistics management, Account acquisitions fields. MY CORE COMPETENCIES Customer Support Business Building Customer Interaction Appliance diagnosis Team Motivation Financial Analysis Analytical Skills Interpersonal Skills Decision-Making Problem Solving Organization Skills People Management Teamwork Training & Development Negotiation Business-to-Business (B2B) Operations Management Conflict Resolution Cost Management Time Management Process Improvement KPI Reporting KPI Implementation P&L Management Team Leadership Team Building Effective CommunicationPROFESSIONAL EXPERIENCEWFX Logistics - [Tampa, FL]Accounts Manager Jan 2023  PresentCurrently working remotely as a Freight Broker helping my clients move freight shipments all across the United States and Canada. Duties Included: Daily research and prospecting of potential clients. Implementing practical strategies to increase customer acquisition by adding valuable clients to my book of business. Providing my existing clients with the utmost customer care they deserve. Catering to the Accounts daily. Booking loads with various carriers. Providing clear communication with my customers regarding the status of their shipments. Candidate's Name
Plant City, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLE 360 Global Logistics Inc [Greenbelt, MD]Vice President, Operations Sept 2017  December 2022 Worked as the main Operations Manager a 3 PL Asset based Logistics company that provided trucking and delivery solutions to clients on a daily basis.Duties included: Oversaw the daily operations of 24 truck vehicle fleet. Carried out daily freight coordination between multiple cities. Scheduling freight pickups and deliveries across the Northeast, Mid- Atlantic and South- Eastern states. Managed this trucking outfit consisting of company drivers and independent contractors. Coordinating shipments between shippers, suppliers, brokers and receivers. Utilized TMS systems and major freight load boards. Built relationships with direct shipper customers. Lead a robust marketing team and campaign to target new customers in bid to secure new accounts to service.Dreema Delivery Solutions Inc [Beltsville, MD]Lead Delivery & Distribution Operations Manager Aug 2016  Sept 2017 Duties Included: Supervised a delivery distribution chain across multiple cities in the MD, PA, VA region delivering US Mail and B2B freight. Monitored KPI of delivery teams. Maintained DOT Compliance reports for the delivery drivers and trucks. Helped the company to meet its performance goals every quarter of the year across different delivery networks. Appliance Hub [Bowie, MD]Store Manager May 2015  July 2016Duties Included: Managed a local appliance sales outlet store in Bowie, MD. Maintained store for optimum sales interaction with customers. Provided customer support for sold appliances. Help diagnose and troubleshoot appliance issues. Designated delivery team personnel and appliance repair technicians to service faulty appliances. Promoted the company on multiple marketing channels to drive foot traffic.Candidate's Name
Plant City, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLE Lasership [Vienna, VA]Amazon DDU Contractor May 2014  April 2015Duties Included: Providing Contractor services for Lasership servicing multiple AMAZON DDU routes delivering to USPS Post offices using multiple logistics trucks, in a very streamlined and time sensitive fashion. Daily deliveries were conducted at nighttime during off hours, across the Greater Washington region and Northern Virginia region.UST Logistical Systems [Brandywine, MD]Independent Contractor for Hhgregg June 2010  April 2014 Independent Contractor providing client delivery services of Home Appliances and Furniture for an Hhgregg delivery account within the Greater Washington DC and NOVA region.Duties included: Route Planning, Scheduling, and re-scheduling of Delivery appointments. Handling in home customer dispute resolutions, Delivery team management, Trained delivery personnel on how to perform In-home delivery of Appliances and Furniture. Managing delivery fleet maintenance accounts. Managing Delivery Personal hiring. Supervising and managing the operations of different delivery teams.FedEx Ground [Beltsville, MD]Independent Service Provider Feb 2008  April 2010 Worked as an Independent Service Provider (Contractor) for FedEx Ground servicing a very busy and large delivery route daily, delivering packages and bulk items to customers along the route.Duties Included: Daily route planning. Scanning of packages. Meeting up with very time sensitive delivery requirements, collecting COD from customers if required. Transporting picked up packages to the warehouse hub for processing.Candidate's Name
Plant City, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLE EDUCATION Business and Economic Studies  Shelton State Community College, Tuscaloosa, AL -2007 Business Administration - University of Maryland Global Campus  MD, -2010PROFICIENCIES Proficient in all Ms -Office applications, Word, Excel, PPT, etc. Proficient in Typing. Proficient in answering phone calls and talking with customers. Knowledgeable in DAT / TRUCKSTOP and other major Freight load boards. Knowledgeable in Ascend, TAI, McLeod and other TMS systems. Extensive experience with team building, personnel hiring management & training. Extensive knowledge and applications of DOT rules and regulations. Extensive knowledge of Microsoft Office applications. Extensive experience with the coordination of dealing delivery of various commodities. (Freight, appliances, furniture, electronics, stationery as well as packages). Extensive experience with Customer Relations and problem solving when under pressure.REFERENCESAvailable on demand.

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