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Courtney L. BiceStreet Address  Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEAn experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environmentAreas of ExpertiseExcellent organizational skills  Time Management  Problem Solving  Microsoft Office (Word, Excel, PowerPoint, Outlook)  Verbal Communication  Written Communication  Excellent customer service skills  Ability to learn new things rapidly and adapt to new environments  First AID/CPR Experience  Enthusiastic  Ability to remain calm in high pressure situations  Safety & Security  Call Center Experience  Adaptability  Multitasking Abilities  Filing/Charting/Scheduling KnowledgePROFESSIONAL EXPERIENCEMacon County Judicial System 01/202009/2021Court ClerkAnswers phone calls, takes messages, routes calls and assists the public with information relating to assigned court or any other resources within the County.Enters a variety of routine to complex information using computer terminal or personal computer.Pulls files and assists Judge in obtaining information.Receives, logs, scans for completeness and accuracy, and records various legal documents.Organizes, maintains, and updates various filing systems; including retrieval and replacement of files quickly, as requested by the public and other office personnel.Ensures service of process has been made on all parties as required by Georgia law.Schedules court dates and send notices to the parties as required by law.Attends court, assisting the judge with any matter that may arise during hearings or trialsDXC Technologies 09/201801/2020Senior Call Center RepresentativeAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.Utilizing software, databases, scripts, and tools appropriately.Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.EDUCATIONFortis College, Dental DANB, October 2014-2016Tallassee High School/Trenholm Tech, GED, 2011