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Click here or scroll down to respond to this candidateC O N T A C T E X P E R I E N C EPHONE NUMBER AVAILABLE phoneEMAIL AVAILABLE emailJacksonville, North Carolina Street Address addressAugust Street Address - March 2024Candidate's Name
University Hospitals, OhioP R O F E S S I O N A L S U M M A R YEpic Beaker Principal Trainer and Instructional Designer professional passionate about leveraging mycomprehensive healthcare knowledge to provide practical training and create engaging materials. I have worked as a Phlebotomist, Clinical laboratory scientist, (Medical Laboratory Technologist) Cytologist, Histologist, and Surgical technologist. These roles have given me the background experience that provides the lab with the condence that I understand and can create andcustomize workow with the assistance of the SMEs and CRB's Curriculum Review Boards.E D U C A T I O NAdobe Creative SuitesSeptember 12, 2020Certification Epic Beaker CurriculumMarch 2024Certification Snagit and Camtasia 2023 VersionJanuary 2014Bachelor of Science (B.S.) in Health Care Management Norfolk State University, Norfolk, VA, US Supported over 50 outpatient labs and15hospital labs. Upload tipsheet onto the dashboard Monitored Conerstone for End user completionof assigned and passed classes in order to begranted access for go live. Update curriculum materials after optimizationand Epic Upgrades using Nova notes and markeddocumented them as completed. Escalated Service Now tickets to analyst thatI could not resolved or needed to be or if itis a system wide issue. Created and escalated Service Now ticketsthat are CRITICAL and interrupted patientcare. Uploaded dashboard in POC Built Outstanding lists Marked Nova notes as completed anddetermined of Tip sheet or classes wereneed to upgraded material Created on the fly curriculum during go live for facility that were add example Research not part of the University Hospital and Respiratory Therapist Created inpatient curriculum for the Rover (amobile device the lab uses to collect specimens. Met with Pathologist, Fellow, and Residents Update and review Job Aides, Quick Start Guides Met with billing, lab director and other manager to for demos for Requisition Entry Created engaging training materials such asanimated PowerPoints, scenarios, training videos,and Key takeaways questions. Developed comprehensive training materials,including user guides, job aids, and referencedocuments with the assistance of the SME's Created and emailed HOT SHEETs during go livethat needed immediate attention. Such as notmarking the specimen as collected in Beakeraffecting patient care. Sent out Credentialed trainers to problem areas. C Y N T H I A C O O K EP R I N C I P A L T R A I N E R 1 0 Y E A R S O F E X P E R I E N C E August 2021 - September 2022Candidate's Name
Alameda Health, California Trained AP/CP Clinical Pathology and AnatomicPathology Attended Beaker and lab meetings Created curriculum with the assistance of the SMEs to optimize and update curriculum for on-boardingSent out training materials and instructions on how to download the proper software for virtual train Created New hire curriculums. Developed comprehensive training materials,including user guides, job aids, and reference Trained Epic Beaker application (laboratory) to both Clinical Pathology and Anatomic Pathology Worked with Analysts and other applicationanalysts to ensure the training curriculum andtraining environments reected the upgrade buildand clinical workows Created interactive exercises that encouraged end users to recall what they learned and apply it to the Exercises Implemented a new way to support end-usersduring virtual go-live via Zoom Developed alternative training methods if expected improvements are not seen Attended Beaker Analyst and Lab meetings toobtain information for use in training programs and to inform management of training program status Uploaded end user grade in LMS (CornerStone) Skilled in using various software applications and programs including Microsoft Oce and AdobeCreative Suite.February 2021 - August 2021Candidate's Name
Advent Health, Florida Trained AP/CP Clinical Pathology and AnatomicPathology Used by Medical Technologist background to assist the Principal Trainer Train the trainer to teach classes to be a permanent trainer after the project ends Managed classroom attendance and ensured thatLMS was updated, and rosters submitted. Coordinated with Subject Matter Experts to ensure accuracy in course content. Sent out invites and training materials to end user for training Developed and delivered training material to new hires in a variety of settings. Facilitated training using virtual meeting tools like Zoom and Microsoft Teams. Utilized software such as Learning ManagementSystems for tracking attendance and completionrates of courses and programs oered.November 2020 - February 2021Candidate's Name
VCU, Richmond Created Curriculum Met the CRB(Curriculum Review Board) Completed Curriculum Matrix Role AnalysisAttended various workgroups Met with SMEs and CRBs to assist with thecustomization to create the appropriate trainingmaterials Attended my One on Ones with my trainingmanager Documented Orion and Notebook issues andcompletion of the task Completed Buckets and Deliverables or markedthem in progress or completed Met with my Application Coordinator manager once a week to give updates on training materials Determined the class time using role analysis and end users Follows guidelines for curriculum and instructional program development equipment andimplementation Used the cookbook, and documented assistance inbuilding the training environment Attended Playbook workgroups for any changes inthe workows Sent Analyst and AC curriculum to be checked oand completed for training Participated in workow analysis and design with Subject Matter Experts for workow andcustomization for Anatomic/CP Completed Role Analysis, Curriculum Development, Deliverables, buckets, setting up invites for CRBs for AP/CP, creating an assessment, creating classes in the Learning management system, trainingCredentialed trainers, testing, and retesting theenvironment.July 2020 - November 2020Candidate's Name
Aurora Health Trained AP/CP Clinical Pathology and AnatomicPathology Beaker Credentialed Trainer, This was a CALL BACK FOR 2ND WAVE Train the Trainer (Subject Matter Expert ) to train the organization once the project is over. Developed and delivered training material to new hires in a variety of settings Attend and lead demos during lunch and learnabout new workows Created Zoom links to send out Training materials for end-user virtual training Administered EUPA (End user ProciencyAssessment) and mark as completed in the LMS Check End-user Security and templateApril 2020 - July 2020Candidate's Name
University of Illinois Hospital, Chicago Trained AP/CP Clinical Pathology and AnatomicPathology Assisted Principal Training by using my background as a Medical Technologist to explain how EPICworked. Organized and obtained training job aids, andcourse materials with the assistance of the SMEs Developed and delivered training material to new hires in a variety of settings Email Invites and training materials to end users for training. Facilitated training using virtual meeting tool(Zoom, Microsoft, and Web Ex) Analyzed learner data and identied areas needing improvement to drive better outcomes Utilized software such as Learning ManagementSystems for tracking attendance and completionFebruary 2020 - April 2020Candidate's Name
Jeerson University Hospital, PA Trained AP/CP Clinical Pathology and AnatomicPathology Facilitated training using virtual meetings Web Ex and Teams for meetings Sent out invites thatincluded training materials for Virtual training Created and maintained comprehensive trainingmanuals for use by sta members Train the Trainer or subject matter experts to train end user via Trainer program. Assessed End-user understanding through pre- and post-training evaluations Utilized software such as Learning ManagementSystems (Cornerstone) for tracking attendance andcompletion Communicated using Teams and Texting for go-live virtual training.January 2020 - January 2020Epic Beaker Credentialed TrainerUPMC, PA Trained Clinical Pathology Utilized my lab background to assist the principal trainer The job ended due to COVID-19Job ended due toCOVID-19 Conducted pre-and post-training assessments tomeasure the impact of training Contributed ideas at team meetings regarding new approaches for delivering training Scheduled classes and training sessions based on classroom and equipment availability Compiled reports in LMS to monitor end usertraining and completion of the EUPA(End UserProciency Assistement)September 2019 - December 2019Epic Beaker Credentialed TrainerAurora Health, Milwaukee, Wisconsin Trained AP/CP Clinical Pathology and AnatomicPathology Assisted Principal Trainer using my Lab Techbackground Credentialed 23 lab employees to train classes Utilized my lab background to assist the principal trainer Updated new hire Onboarding training materialswith the assistance of SME Train the Trainer who was a full-time employee to train end users during and after the project Traveled to Kenosha, Green Bay, and Milwaukee to set up training in the room Compiled reports in LMS to monitor end-usertraining and completion of the EUPAJune 2019 - September 2019Epic Beaker Principal TrainerPrime Health, N.J Trained AP/CP Clinical Pathology and AnatomicPathology I played a crucial role in supporting, training, and developing a curriculum for all Prime Health Hospitals located in New Jersey As the exclusive trainer, I worked closely with each hospital, customizing training sessions to theirspecic needs To make scheduling easier, I maintained an opencalendar on Outlook, allowing end-users in the four Deferent hospitals and outpatient centers to book training slots For those who couldn't leave their departments, I sat alongside them on benches, providing hands-ontraining I also congured printers and conducted the testing environment End-users could reserve convenient 45-minute slots to meet with me." Developed comprehensive training materials,including user guides, job aids, and referencedocuments Maintained records of completed training and ofend users to gain access to production during GO- Live Developed training procedures and programcurriculum to support corporate objectives Check the printer's Pathology sides and specimens Managed multiple project timelines simultaneously while meeting tight deadlines Maintained positive relationships with participants by providing timely feedback and supportthroughout their learning journey Implemented new technologies to enhance thedelivery of training programs Contributed to employee development plans insupport of job-specic skills development Developed alternative training methods if expected improvements are not seen Evaluated course instructors and providedindividualized referrals for continued skillsdevelopment.January 2019 - June 2019Epic Beaker Credentialed TrainerTower Health, Reading, PA Trained Clinical Pathology Trained Anatomic Pathology Using CO-PATH Utilized my lab background to assist the principal trainer Utilized various software programs such asPowerPoint, Adobe Creative Suite, Established relationships with key stakeholders and vendors to ensure the successful implementation of training initiatives. Organized and obtained training job aids, course materials, and handouts Compiled reports in LMS to monitor end-usertraining and completion of the EUPA Managed classroom logistics including setup andtear down of equipment and materials distribution Adapted curriculum content based on audience size and level of knowledge before deliveringpresentations Set up classroom training a day before class Prepared training with SME's assistance duringoptimization of new hire training and managed on-boarding process. Prepared presentations using PowerPoint slidesthat highlighted key points from each lesson oftraining material.August 2018 - December 2018Epic Beaker CredentialedTrainer UNC Health, Morrisville, N.C. AP Utilized my lab background to assist the Principal trainer Checked training room, computer workstation,Rovers, and materials the day before training Arrive an hour before training to check the room and device and pass out training materials, andname Collaborated withSME's (subject matter experts )to design eective course content that metorganizational objectives. Tag for the end user to write their names and place it inform of their workstation Organized and obtained training job aids, course materials and handouts Conducted pre-and post-training assessments tomeasure the impact of training Developed and delivered training materials Participated in Dress Rehearsal Managed multiple projects simultaneously whileadhering to tight deadlines Contributed ideas at team meetings regarding new approaches for delivering training Update new hire training materials Scheduled classes and training sessions based on classroom and equipment availability Compiled reports in LMS to monitor end-usertraining and completion of the EUPAAugust 2017 - July 2018Epic Beaker Credential TrainerMain Line Health, PA Trained AP/CP Clinical Pathology and AnatomicPathology Printed materials and commute to the trainingcenter Mark End user present, hand out training materials Access end-user knowledge by testing and passing the prociency (EUPA) Arrived at the classroom one hour early to set up the classroom Provided hands -on support to end - users, during Go-Live. Created interactive exercises that encouragedcritical thinking among participants. Communicated with SMEs to create On boardingtraining materialsFebruary 2017 - August 2017Epic Beaker Pathologist TrainerUVA, Charlottesville, Va Trained AP/CP Utilized my lab background to assist the Principal trainer Organized and obtained training job aids, course materials and handouts Conducted pre- and post-training assessments tomeasure the impact of training Developed and delivered training materials Participated in Dress Rehearsal Managed multiple projects simultaneously whileadhering to tight deadlines Contributed ideas at team meetings regarding new approaches for delivering training Update new hire Created training materials Scheduled classes and training sessions based on classroom and equipment availability Compiled reports in LMS to monitor end usertraining and completion of the EUPAJanuary 2017 - February 2017Sunquest TrainerNorton Health Care, Kentucky Trained Blood bank, Core lab and SpecimenHandling.Instructional lead Develop and update training materials, including curriculum, tip sheets, and optimization documents Create user-friendly training content that enables healthcare professionals to eectively use Epicsoftware in their daily work .June 2016 - December 2016Epic Beaker Credentialed TrainerMedical Center In-person training Trained AP/CP Utilized my lab background to assist the Principal trainer Organized and obtained training job aids, course materials, and handouts Update new hires Created training materials Conducted pre-and post-training assessments tomeasure the impact of training Developed and delivered training materials meeting with SME's and Curriculum Review Board Participated in Dress Rehearsal Managed multiple projects simultaneously whileadhering to tight deadlines Contributed ideas at team meetings regarding new approaches for delivering training Scheduled classes and training sessions based on classroom and equipment availability Compiled reports in LMS to monitor end-usertraining and completion of the EUPAJanuary 2015 - June 2016Epic Beaker Credentialed TrainerNovant Health, N.C. In-person training Utilized my lab background to assist the principal trainer Organized and obtained training job aids, course materials, and handouts Conducted pre-and post-training assessments tomeasure the impact of training Developed and delivered training materials with the assistance of the SME' analyst Participated in Dress Rehearsal Managed multiple projects simultaneously whileadhering to tight deadlines Contributed ideas at team meetings regarding new approaches for delivering training Update new hire training materials AP/CP classes Scheduled classes and training sessions based on classroom and equipment availability Compiled reports in LMS to monitor end-usertraining and completion of the EUPA Traveled to Novant LocationsDecember 2015 - June 2016Epic Beaker Credentialed TrainerSt Luke Hospital, Allentown, PA In-person training Trained CP/AP Assisted Principal Training, SME, and Curriculum Review Board to create curriculum and trainingmaterials Train the trainer to be a permanent trainer after the project ends Managed classroom attendance and ensured thatLMS was updated, and rosters submitted Utilized my lab background to assist the principal trainer Organized and obtained training job aids, course materials, and handouts Conducted pre-and post-training assessments tomeasure the impact of training Developed and delivered training materials Participated in Dress Rehearsal Update new hires Created training materials Trained 10 to 14 AP/CP classes Scheduled classes and training sessions based on classroom and equipment availability Compiled reports in LMS to monitor end-usertraining and completion of the EUPAJanuary 2015 - July 2015Application Beaker SpecialistDuke University Health System, N.C User Service now to document issues with software or applications Created documentation for the Help Desk for rst resolution).Duke University Understand the complexity, and interdependencies of the various systems, applications, andinfrastructure deployed in support of informationtechnology services Monitor all customer support calls in the calltracking system, return calls from customers, aswell as enter new problems or results into the call- tracking database Record, track, and document the service deskrequest problem-solving process, including allsuccessful decision made and action taken, through to nal resolution Evaluate documented resolutions, analyze trends, develop and improve process and procedures thatare ecient and restore customer service quickly Participated in cross-team projects in developing and documenting procedures for triage andproblem resolution of new applications orinformation technology-related services related Created and tested Quick Tips for Service Desk with rst resolution for Maestro Care (Epic) such asclosing encounters with the proper Knowledge Base Resolved device support issues for zebra printers and EPS (Epic print Server) issues Grant user access to other provisioning to various applications Implement work processes and procedures toensure a quick and eective resolution to technical problems for the help desk Supported, and troubleshoot over 2,000applications including rover and all Maestro CareApplications Develop knowledge base articles and workinstructions for use by the department and forinclusion into Service Now Provide support for technical escalation of IT issues, supporting both application and operational 1stlevel technical and customer support via phone,web submission, or email using Service Now forhardware and software issues Understand the complexity, and interdependencies of the various systems, applications, andinfrastructure deployed in support of informationtechnology services Open tickets and escalate problems to appropriate groups outside When necessary, escalate IT issuesto the service desk Used diagnostic tools to help troubleshoot andsolve problems Keep track of service requests and document theentire problem-solving process, including alldecisions and actions taken until the issue isresolved Assess documented solutions, identify trends, and develop more ecient processes and procedures To restore customer service promptly Collaborate with other teams to develop anddocument triage and problem resolutionprocedures for new applications or IT services Create and test Quick Tips for the Service Desk to improve rst-resolution rates for Maestro Care(Epic), including closing encounters using theappropriate Knowledge Base Resolved device support issues for zebra printers and EPS (Epic print Server) issues Assisted in closing encounters Grant user access to other provisioning to various applicationsImplement work processes and procedures toensure a quick and eective resolution to technical problems Supported troubleshooting over 2,000applications including rover and all Maestro CareApplications Develop knowledge base articles and workinstructions for use by the department and forinclusion into Service Now Provide support for technical escalation of IT issues, supporting both application and operational teams Assisted in the development of Beaker processes to improve IT support end Users to resolve issues atrst resolution Analyzed trends in customer support requests toidentify areas of improvement in the help deskoperations process Provided Tier 2 support for escalated tickets from help desk technicians Built strong relationships with external vendors providing support services such as call centers or help desk teams Provided support for remote users through remote desktop connections or phone calls Monitored help desk requests through the ticketing system Provided technical support to users via phone calls, emails, or remote desktop sessions.May 2014 - October 2014Epic Beaker Credentialed TrainerDuke University Health System, Durham, N.C. Trained AP/CP Clinical Pathology and AnatomicPathology Assisted Principal Training, SME, and Curriculum Review Board to create curriculum and trainingmaterials Train the trainer to be a permanent trainer after the project ends Managed classroom attendance and ensured thatLMS was updated and rosters submitted Registered, and graded exams for employees forBeaker classes via LMS Activation Support for Beaker during GoLive Trainer, Go-Live Support, Order Entry, Results,Patient List, Work List Manager, Outstanding list, Specimen Receiving, Send out Bench, and PackingJanuary 2007 - May 2014Medical TechnologistSentara Healthcare, Va Conduct laboratory tests, procedures, experiments, and analyses to provide data for diagnosis,treatment, and prevention of disease They analyze bodily uids like blood, urine, and spinal uid, to determine the presence of normaland abnormal components Enter results using Epic ambulatory Beaker Performed laboratory tests and proceduresaccurately, eciently, and according to established protocols Interacted courteously with physicians, hospitals, administrators, vendors, and other ancillarydepartments Created a productive work ow to accompany theepic system Trained personnel for other primary cares andinterns and students Eectively followed up in Epic for overdue,duplicate, and missing results from outsidereference labs Eciently document to maintain a positive AuditTrails and Revenue Cycle by reviewing the charges, sending a message to the appropriate departmentto apply charges using the Charge Capture Monitored Epic Orders and notify providers ofordering errors to maintain best practice Used Qualitative and quantitative statistics, to be productive and decrease cost Troubleshoot and resolved patients' insurance and billing issues, closing encounters, Level of Service, note writer, addendum, and use of in-baskets Developed quality control measures to ensureaccuracy of test results Developed detailed documentation outlining allsteps taken during the testing process. Supervised, trained and directed lab assistants, medical, and clinical laboratory technicians andtechnologists, and other medical laboratoryworkers engaged in laboratory testing.May 2002 - September 2007Clinical Laboratory ScientistDuke University Health, N.C. Ordered lab in Beaker,,PathNet, Cerner and IDX Trained provider to read Wet Preps Assisted in investigating insurance-related issues Trouble shoot Cener issues Ordered approvedtesting using ICD9 Provide proper coding for billing Knowledgeable of diversity and workplace issues Strong attention to detail Processed specimens Use proper technique when collecting specimens Ability to interact with all levels of management Strong organizational skills Collected urine for cultures and sensitivity,Collected throat swabs for strep test and cultures Preformed Prociency testing using API, CAP Performs CBC on coulter, TSH, and PSAs on MiniVidas Followed OSHA and JACHO policies and procedures Retrieve and analyze chart and information systems Preformed Urinalysis on clinitek status 50 Worked independently Knowledgeable of diversity and workplace issues Preformed, Hemo A1c using the DCA2000 Provide troubleshoot insurance issues to get the proper ICD 9 code Trouble shoot Cener issues Ordered approvedtesting using ICD9 Provided proper coding for billing Use proper technique when collecting specimens Ability to interact with all levels of management Administered waived to complex testing: Preformed Rapid Strep, Mono, Flu testing, H.Pylori, Sed rate Spun Crit, Urine Dip, Flu Testing A and B, PT/INR, Microscopic, KOH and Wet Preps, Test hemoculttest, nger stick, glucose, pregnancy testing, Strep, and cultures for urines, GC and Chlamydia Collected throat swabs for strep test and cultures Preformed Urinalysis on clinitek status 50 Worked independently Performed maintenance activities on laboratoryequipment such as calibrating instrumentsaccording to the manufacturer's instructions Maintained cleanliness of work area followingproper infection control guidelines; sterilizedequipment after each use Maintained accurate records of all data collected during testing processes; performed quality control checks on machines regularly Participated in continuing education coursesrelated to medical technology advancements; keptabreast of industry trends and best practices Reviewed patient history before performing tests; assisted with interpretation of results whenrequested by doctors or nurses Interpreted clinical data from patients' results utilizing knowledge of scientic principles andtechniques to inform decisions made by medicalsta Responded quickly and eciently to urgentrequests from clinicians while adhering to strictdeadlines Identied abnormal test results to refer topathology for further review Prepared and calibrated test instruments andequipment to drive the accuracy of tests Accessioned patient specimens by placing doctor's orders into the computer Collected blood or tissue samples from patients, observing principles of asepsis to obtain bloodsample Supervised, trained, and directed lab assistants, medical, Providers, and clinical laboratorytechnicians technologists and other medicallaboratory workers engaged in laboratory testing Analyzed specimens using a variety of techniques such as ow cytometry, ELISA assays, and Westernblotting Performed routine maintenance on laboratoryinstruments to maintain optimal performancelevels Assisted in training new personnel on laboratory procedures and quality control practices Troubleshot instrument issues quickly to minimize downtime during regular operating hours Ensured compliance with safety protocols andregulatory standards set forth by CLIA Demonstrated excellent communication skills while interacting with patients, doctors, and otherhealthcare sta members Set up, maintained, calibrated, cleaned, and tested the sterility of medical laboratory equipment Ensured compliance with HIPAA regulationsregarding patient privacy rights Conducted chemical analyses of body uids, suchas blood, or urine, using a microscope or automatic analyzer to detect abnormalities or diseases andenter ndings into the computer Maintained and operated laboratory equipment,including centrifuges and spectrophotometermicroscopes Obtained specimens, and cultivated, isolated, and identied microorganisms for analysis Interpreted test results according to established guidelines.April 2000 - May 2002Medical Laboratory TechnologistWake, Wake Medical Center, Raleigh, North Carolina Preformed Neonate Bilirubin test Independently worked STD, Neonate, Teen, andPrenatal care well-child clinics Processed specimen to be sent out to Labcorp Collect specimens for Studies such as Herpes, HIV, and other communicable disease Plated Micro for urine and GC and chlamydia Performed Urinalysis positive |
