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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLEHighly motivated professional experienced working in a fast-paced environment demanding strong organizational skills. Motivated by internal standards of excellence to overachieve and exceed all set goals.EXPERIENCEDEC 2023-PRESENT SEASONALTECHNICAL CUSTOMER SERVICE AGENT-FOUNDEVERAssisted Lacerte client base with tax return services assistance Worked to troubleshoot system errors Assisted with resolving tax input information Collaborated with clients to install, maintain, and update softwareAUG 2021-MAY2023CUSTOMER SERVICE SPECIALIST-QVCAssisted customers with purchases in a call center Used knowledge of over 15 catalog companies to explain products and convert to a sale Administrative duties as needed Worked well with a diverse group in the call centerNOV 2019-JAN 2020CUSTOMER SERVICE SPECIALIST-STATE OF FLORIDAMaintained/Updated retirees benefits and accounts Resolved customer questions about account payouts Administrative duties as needed Maintained knowledge and functions of retirees distributionsEDUCATIONJUNE 1990BACHELOR OF SCIENCE IN BIOLOGY, ALABAMA STATE UNIVERSITY Deans List Full Academic ScholarshipSKILLSAWARDSEffective communicator oral and writtenConflict resolution and active listening abilitiesFlexibility/AdaptabilityCross trained successfully across multiple platformsExtremely organized professional with problem solving abilitiesMet and exceeded KPI expectationsWas successful upselling customer products and ranked high in team metricsConsistently placed high in AHT expectationsReceived several customer service continuing education upgrades |
