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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cokui DriveKilleen, Texas Street Address
EMAIL AVAILABLEmOBJECTIVE: To serve as a strategic partner to senior and middle management by providing my extensive and diversified knowledge in medical administrative and customer service fields. SUMMARY OF SKILLS:ManagementMedical AdministrationPharmacy AdministrationMedical TerminologyMedical ClaimsAccounting- 10 data entryCustomer ServicePayrollMicrosoft Office Products: Excel, Word,OutlookData EntryAll Office EquipmentAdministration/ClericalVideo ConferencingMicrosoft TeamsMedical RecordsHIPPAEMPLOYMENT HISTORYSept 2021 - Present-Customer Service Rep-Cofiroute USA-telework-40 hrs wk. Develops, analyzes and evaluates information involving the research of records and the nature of each inquiry/call including the way it was presented in order to inform and advise, answer inquiries, or resolve problems. Provided excellent customer service via telephone to irate customers; able to professionally handle complaints in a positive manner.Resolve certain account problems, notice, and refund inquiries process payments, update card information using window based program; Maintain confidential credit card information on file. Answers telephone inquiries concerning account notices and return preparation; prepare statementsJuly 2019 Aug 2021 - Customer Service Rep GC Services Copperas Cove, Texas-telework-40 hrs week Answers and handles issues, complaints for over 100 incoming telephone calls on a day. Provides call completions and alternate solutions to the customers. Knowledgeable of policies and procedures associated with operational activities that affect customer satisfaction. Interviews clients to obtain financial and additional information on taxable income and deductible expenses and allowances. Conducts video conferencing with staff and managers. Collects data between supplier and the customer to facilitate an effective Captures images of packages delivered. Takes measures to ensure customer satisfaction and delivered safely by following appropriate procedures for inventory management. Receiving and scheduling requests for simple and complex intra-facility, and inter-facility appointments using an electronic resource-based scheduling system. Screen customers for FED EX for ground deliveries. November 2018 July 2019 Customer Service Rep NETSPEND Austin, Texas 40 hrs week Responded to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Received telephone calls which are predominantly routine, and required deviation from standard screens, scripts, and procedures. Answered customer telephone inquiries, orders, service needs and complaints, responded where applicable or direct to technical/service areas. Maintained detailed and current knowledge of the company's/assigned client's products and services. Controlled accountability and action assignments of all reports and related documents Analyzed customer service needs for communication to service and technical departments, when applicable. Processed and set up payroll accounts. Maintained documents and information in accordance with the polices and guidelines for the organization.November 2017- September 2018 Operations Team Lead Tel-Tech, Temple, Texas 40 -60 hrs week Served as the Team Lead for operations in the Optumrx department for medical prescriptions. Consulted with customers on health-related products and services to provide follow -up concerns. Took measures to ensure customer satisfaction and delivered safely by following appropriate procedures for inventory management. Knowledge of HIPAA guidelines on maintaining patient privacy. Responsible for mentoring, training, evaluating, and developing the staff. Provided coaching and development opportunities, and address performance issues as appropriate. Monitored staffs progress towards goals using my leadership, staff development, accountability, coaching, interviewing, motivation, and resourcefulness. January 2015 -October 2016 Dietary Aide Jewish Hospital Louisville, KY Provided customer service to patients while taking food orders. Prepared menus along with the delivering of food trays to patients. Monitored and maintained schedules of rooms, patients, technologies, clinical providers for mediation and presenters as needed to ensure efficient operations. Completed standardized clinical questionnaires and templates within scope of training and applicable guidelines. Made sure all equipment cleans while following all safety guidelines. Ensured that patient privacy is protected by complying with all information security and patient privacy regulations.August 2010-November 2014 Supply/Clerical Clerk Express Personnel Louisville, KY 40 hrs week Entered stock items into computer, filed records, sent and received faxes. Organized supply materials records, logs and reports in a database. Packed and stocked supplies for customer-based areas. Inspected, check and verified qualities of all products and supplies. Answered over 200 calls daily.January 2003 -August 2010 Data Entry Clerk Culi-Services Louisville, KY 40 hrs week Worked within Food Service, Production and data entry thru various companies via temp. service. Assembled orders from conveyor belt, packed and shipped. October 2001 -January 2003 Customer Services Claim Specialist Humana, Inc Health Insurance. Louisville, KY 40 hrs week Provided effective customer service via phone approximately half of the work- day and processes claims out of a queue the other half of the day. Advanced knowledge of the technical health care process. Screening patients for Humana patients and referring patients that do not meet established criteria to appropriate care. Worked with electronic medical records. Monitored and maintained schedules of rooms, patients, and clinical providers. Advanced knowledge of medical terminology. Denied or paid claims following organizational policies and procedures. Handled inbound/outbound claims call on a daily basis. Worked within defined parameters to identify work expectations and quality standards. Followed standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Worked within a professional environment with production matrix set based on assigned team.Accounts Payable Clerk - Vencor Corporation, Louisville, KY - January 1999 October 2001 40 hrs week Processed invoices for 30 Nursing facilities by used of (SAP) automated accounting system. Provided customer support by telephone. Processed and distributed checks to prospective vendors. Bankruptcy Specialist - State Department of Revenue, Columbia, SC April 1998 - January 1999 40 hrs week Processed Chapter 13, 11, and 7 bankruptcy requests for 49 counties within South Carolina. Answer calls. Coordinated appointments for court hearings. Knowledge of available on-line systems; research materials; technology; tools; input and adjustment procedures; inter-relationships and functions within on-line processing systems, in order to search and properly apply relevant guidelines to resolve taxpayer inquiries and account discrepancies. EDUCATION Management Training Temple, Texas 2018 University of Louisville, KY 1980 General Courses Kentucky State University 1976- 1980, Frankfort, KY- AAS Business Administration |
