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Candidate's Name
Cel.: PHONE NUMBER AVAILABLEStreet Address  NYemail. EMAIL AVAILABLEObjective:Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.Personal Information:Date of birth 04/20/1985Marital Status SingleEducation:High School Graduate/Cookson Hills College/ 2005CCNA. Cisco Certified Network Associate/ 2009Languages:EnglishFrenchHaitian Creole:SpanishWork Experience:Customer Service Agent and Tech support: Boost Mobile (2010-2021)-Responding to customer questions and concerns about products / services in a timely and professional manner and offered troubleshooting steps to assure their services work up and running.Customer Service Retention: Great Virtual Works (2017-2022)Educated customers on the benefits of the Products / Services, offered discounts, sending education packages, reduce their churn by solving their problems and finding innovative ways to retain the customers.Customer Service Billing: Verizon (2023-2024)-Assisting customers with their financial transactions, invoices, processing payment and refund and other billing-related inquiries.