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Click here or scroll down to respond to this candidateCandidate's Name , CCNP-VOICEEMAIL AVAILABLE PHONE NUMBER AVAILABLECertified Voice Professional Consultant with DoD Army National Guard and Army Corp of Engineer Experience configuring, implementing and managing data and voice in Public and Private sectorSUMMARY OF QUALIFICATIONSProactive, results-oriented Information Technology Professional with over nine years of proven experience in providing solutions for Client/Server technologies, Database Administration, and User Support.Extensive technical expertise includes development, implementation, configuration, maintenance, troubleshooting, analysis, policies and procedures, and documentation.Network Security experience includes protecting classified data for military operations (DOD) Active Security Clearance. Cisco Certifications, focusing on Network, Systems, and Voice solutions.EDUCATION AND CERTIFICATIONSB.S., Computer Information Systems, DeVry University, Kansas City, MOCisco Certified Voice Professional (CCVP-VOICE)Cisco Certified Network Associate (CCNA)Cisco Certified Network Associate Voice (CCNA VOIP)CompTIA A +CompTIA Network +PROFESSIONAL EXPERIENCEVoip Engineer April 2018 to PresentSynchron LLCVOIP engineer supporting and managing 5000 plus VOIP endpoints at the Washington NAVY yard.Responsible for ensuring day-to-day operation, reliability, and integrity of the enterprise VoIP communications network.Respond to complex VoIP network issues, analyze and troubleshoot VOIP related issues both internally and externallySupport installation, maintenance and management of all VOIP Call Managers (CUCM 11.5) and Unity Connection servers, Voice PRI gateways, circuits, backup systems, and VOIP phonesConfiguration of SIP and SCCP phones, as well as device pools, partitions, calling search spaces, route patterns, and translation patterns to support VOIP infrastructure.Responsible for performing system tuning, configuration, upgrades, performance management, disaster recovery, and usage reporting as required.Provide Tier 3 VOIP network troubleshooting to help mitigate issues.Maintenance of VOIP network infrastructure utilizing monitoring tools such as Solarwinds and RTMT.Provide technical guidance to junior engineers when necessary.Voip Engineer December 2017 to April 2018CACI (Army National Guard) Chantilly, VAUpgrading CUCM 8.5 and below to CUCM 11.5 from MCS servers to Business Edition 6000 and 7000 platform.Removal of all the application preinstalled on Business Edition 6000 and 7000 servers and deploying OVA and ISO files for CUCM 11.5, PLM 11.5, IMP 11.5.CER 11.5 and CUC.Converting Avaya network to VOIP and creating dial plan for the system using cisco best practice such as creating route group, route list, standard local route groups and route patterns.Configuring 4500 and 4300 series routers for voice gateways DSN routers, Also installed and configure VG310 and VG350 using MGCP protocol.Removal of old switches and routers and replacing them with modern day enterprise equipmentsuch as cisco 4300, 4500 routers and 3600,3750 and 3800 switches.Used the cisco Bulk administration tool to load the phones and the users.VOIP Engineer November 2016 December, 2017TEK-System Atlanta, GAConfigure and update Cisco Telephones in Call Manager. Telephone models include 7900 series, 8800 series, 9900 series and various Polycom models.Create and manage user profiles in the following systems: Cisco Call Manager, Cisco Contact Center, Cisco Unity Connection and LDAP.Implement and manage call flow utilizing Cisco Unity's call handler functionality and Cisco Call managers hunt pilots, hunt lists, and line groups.Utilize network monitoring software to manage and administer the network.Configure and install SRST routers, captured IP Phones MAC addresses and imported them into the Call Manager.Provide operational support as needed. Provide support/guidance to junior team members.Collaborate with helpdesk to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or application.Evaluate and certify unified communications hardware and software.Perform infrastructure system maintenances, upgrades and migrations.Coordinate activities with internal and external technology teams to support operational needs of the business.Deploy related UC technologies and services such as H323 gateways, POTS, PRIs/ISDN, SIP trunks, IP routing, switching, DNS, DHCP, TCP/IP, Ethernet connections.Gather information to evaluate UC system performance, identify user needs and requirements.VOIP Engineer September 2016 November 2016Option Care Chicago, ILTravelled through various states as a VOIP consultant for Option Care.Monitored and controlled telephony components and installation, maintenance of local telephony systems.Resolved technical issues for over 2500 clients both onsite and remote to meet service level expectations.Monitored LAN/WAN network, troubleshooting, configuring switches and routers.Convert remote sites from Avaya and Nortel to cisco unified communication manager.Collaboration with Network Engineers to ensure VOIP network traffic does not interfere with or hinder network data traffic.VOIP endpoint configuration to meet site specific environmental requirements.Providing technical support to Option care and its users.VOIP Engineer June 2015 September 2016Vectrus (Army Corp of Engineer) (DOD)Assisted with development and reviews policies and guidelines established for all levels of network/system administrators/engineers.Designed, Managed and maintained Cisco Call Managers, Gatekeepers, and Gateway equipment on unclassified and classified USACE networks, Jabber and WebEx.Collaborates with Network Engineers to ensure VoIP network traffic does not interfere with or hinder network data traffic.Performed Moves Adds and Changes (MAC) when Business Units relocated or during functional changes.Responsible for District and Field VoIP design, installation and support.Responsible for engineering and design of Voicemail system.Mentored Unix Engineers in troubleshooting and resolving major information events (i.e. upgrades, critical failures, degradations, etc.)Ensured adherence with best practices, such as compliance with upgrades and maintenance schedules, etc.Provided training and disseminate information to the network/systems teams including best practices, lessons learned and the latest technologies news as well as success stories throughout the AO.Presented technical findings/concerns in relation to business impact.Documented project related support and operations procedures.Communicated effectively at all levels in the organization.VOIP Engineer Feb. 2014 to June 2015Ascent/Wells Fargo- Systems Division North CarolinaDesigned integrations of IP PBX dial plans to CTI application gateways and intelligent content management or call center call routing platforms.Drove IP Telephony certifications in the UCTEC Lab.Analyzed test requirements and associated design documentation.Created test plans based on test requirements.Assisted with the procurement of equipment and setup of the test bed environment.Executed the test plan as created; capturing and documenting test results.Disseminated test results document with stakeholders informing them of test results.Published test results for internal review/reference.Performed Moves Adds and Changes (MAC) when Business Units relocated or during functional changes.Provided operational support as needed. Provide support/guidance to less senior team members.Worked independently and complete testing per due dates.Acted in a strategic role in the development and maintenance of a voice/data network.Conducted technology and network assessments including solutions to enhance or create new business opportunities, integrating multiple technologies.Proficient in Cisco Unified Communications Manager or CUCM, Cisco ISR voice gateway platforms, and IP to IP or IP2IP gateway solutions utilizing Cisco Unified Border Element or CUBE platforms.Experience in Call Admission Control or CAC development and designs for enterprise level UC environments and networks.Expertise in CUCM trace analysis, SIP, SCCP, H.323, and MGCP. Q.921, Q.931 trace analysis, and call routing trace analysis.Serve as the highest level voice and/or data network consultant to internal clients and technical management in all areas of the business to ensure conformity with corporate network architecture.VOIP Technical Analyst April 2012 - February 2014NTT Data/State Farms Insurance Bloomington, ILKey member of the Network Support team using HP Service Manager (HPSM) to prioritize and complete tasks according to their impact on business productions all while maintaining a log in the service management system.Converted remote sites from Avaya to Cisco Unified Communications.Configured and update Cisco Telephones in Call Manager. Telephone models include 7915's, 7916's, 7942's, 7962's and various Polycom models.Created and managed user profiles in the following systems: Cisco Call Manager, Cisco Contact Center, Cisco Unity Messaging and LDAP.Updated user configurations as requested by business partners including call flows and contact center team changes to fit business needs.Implemented and managed call flow utilizing Cisco Unity's call handler functionality and Cisco Call managers hunt pilots, hunt lists, and line groups.Worked on special projects such as call center conversions and dial plan conversions.Supported our network deployment team to implement, troubleshoot and alleviate network problems that arise at cutover time.VOIP Technical Support Feb 2012 - Apr 2012Wipro Technologies Atlanta, GATravelled through various states as a VOIP consultant for Wipro TechnologiesConfigured and installed SRST routers, captured IP Phones MAC addresses and imported them into the Call ManagerPerformed IP Phones deployment.Tested IP Phones at the remote sites to insure that calls can be made through the WAN as well as the PSTN.Upgraded CUCM 6 and 7 to CUCM 8.6 and troubleshoot issues associated with the upgrade.Designed, installed, maintained and standardized network configurations for all Layer 2 and 3 switching devices including Cisco 2900, 3550, 3560, 3700 and Cisco 4000 series multi-layer switches and Cisco 6500 series switches.Monitored and controlled telephony components and installation, maintenance of local telephony systems.Training/Certifications Sept 2009 - Dec 2011Completed various technical training and certifications with the goal of self-preparedness and continuous improvement.Network Administrator, Dec 2007 to Aug 2009ITT Corporation- Systems Division (US Army) AfghanistanNetwork Administrator at Sharana (Afghanistan) for the Network Operations Center Administrators officeResolved technical issues for over 2500 clients both onsite and global to meet Service Level expectations.Assisted users with PC, LAN, WAN, Wireless Network and software issues local and remote using Remedy Incident Management system.Assumed responsibility for and resolved escalated Help Desk tickets, closing over 20 tickets daily.Maintained the Non-Secure Internet Protocol network (NIPRNET) and Secure Internet Protocol Network (SIPRNET).Designed, troubleshoot, and implemented network topologies that were interoperable between operational entities located on the network.Applied knowledge in a variety of WAN/LAN technologies including but not limited to enterprise network design, routing, switching, 802.1x technologies, Virtual Trucking Protocol (VTP), Quality of Service (QoS), VLANs, network management, SNMP, multicasting, EIGRP, LAN/WAN protocols, sub-netting, switching and routing, Cisco IOS, Cisco Call Manager, VoIP, DHCP, Print Server Administration and an understanding of firewall architecture and ACL administration.Configured and resolved technical issues for the customers in the area of VoIP, IP Telephony and Call Manager 4.2.Analyzed and reported outages and corrective actions to Theater Network Operations Center Southwest Asia.Handled Customer interface/user issues.Utilized network monitoring software to manage and administer the network.Monitored availability and reliability of LAN/WAN circuits. Used knowledge of Plans network development and expansion as needed.Attended Annual Security Clearance courses to update handling Security materials.VOIP Engineer March 2002 - Dec 2007 TECHSKILLS Kansas City, MODesigned, installed, maintained standardized network configurations for all layer 2 and 3 switching devices including Cisco 2900 and 3500, 3550, 3560 and 3700 series devices, Cisco 4000 series multi-layer switches and Cisco 6500 series switches..Proficient in SNMP, multicasting, OSPF LAN/WAN protocols, sub-netting, switching and routing, Cisco IOS, Cisco Call Manager, VoIP, DHCP, Print Server Administration and an understanding of firewall architecture and ACL administration.Worked 12 hour shift, 7 days a week team-based environment.Technical Intern Jan 1999 - June 2003DeVry University Kansas City, MOMonitored LAN/WAN network, troubleshooting, configuring switches and routers.Oversaw all computer lab activity including library and lecture hours.Ensured the smooth and continuous operation of the lab through proper maintenance and care of technical lab equipment and assisted and instructed students in the use of computer software.SPECIAL SKILLS SUMMARYProficiency in MGCP, H323, SIP, SCCP, QSIG, FXS, FXO, CCS and CAS.VoIP and IP Telephony, Call Manager Express, Call Manager 4, 7 and 8, Cisco Unity Express.Cisco Routers series 2621, 3750, 4000, 7200.Cisco Switches 2950/60s, 2950 Long Range Ethernet, 3550/60s Layer 3 Switches, 4006.Excellent knowledge of Window 2000/2003 Server - Active Directory.Excellent knowledge DNS, DHCP, WINS, TCP/IP, LAN/WAN.Experience with Cisco Application Delivery Network Solutions (ADN), Remedy Ticket System.Experience with Adds, Moves and Changes (MAC). |
