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Click here or scroll down to respond to this candidateCandidate's Name
PROFESSIONAL SUMMARYHardworking and motivated employee with over 30 years of experience and record of success in the food and retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Hardworking Project Manager bringing 8+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.SKILLSTeam LeadershipFinancial ManagementHigh-Volume DiningWine PairingsBusiness AnalysisMerchandisingRecruitingImport/ExportPerformance ManagementSales ManagementProgram DevelopmentStrategic PlanningWorkforce ManagementPricingLogisticsStaff ManagementOperations ManagementStrategic PlanningEmployee Training and DevelopmentProfit and LossEvent PlanningProcurementAccount ManagementLead GenerationTime ManagementSales and MarketingBudget ComplianceHuman ResourcesForecastingBusiness DevelopmentNegotiatingConflict ManagementResearchInterviewingProgram DevelopmentGoal SettingWORK HISTORY OWNER/OPERATIONS SUPERVISOR 06/2015 to CurrentSelf-Employed, Delray Beach, FLManaged day-to-day business operations.Consulted with customers to assess needs and propose optimal solutions.Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.Followed safety protocols to prevent accidents and injuries.Maintained grounds by trimming, weeding, and general clean-up.Utilized power tools and landscaping machines to maintain outdoor areas.The ability to satisfy customer's expectation by performing various requirements.SOMMELIER/LEAD SERVER 09/2010 to 02/2015Pinon Grill/ Abe & Louie's, Boca Raton, FLProvided exceptional service to high volume of daily customersVerified guest satisfaction with meals and suggested additional items to increase restaurant salesAttended meetings to learn and share information and find ways to enhance customer dining experienceUsed suggestive selling techniques to entice customers with more expensive or higher margin items and add-onsCommunicated with hosts, bussers, and kitchen staff to prepare for and serve customersMaintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selectionWelcomed guests with personable attitude and brought beverage orders while reviewing menu options.MANAGER 02/1996 to 02/2010Zap Wine & Spirits, Cork & Bottle, Phillipe Liquors, London Terrace WinesMonitored staff performance and addressed issuesEnforced customer service standards and resolved customer problems to uphold quality serviceTrained employees on additional job positions to maintain coverage of rolesExercised good judgment and decision-making in escalating concerns and resolving issuesCompleted thorough opening, closing and shift change functions to maintain operational standards each dayRecruited and hired qualified candidates to fill open positionsEnhanced team member performance through use of strategic and tactical approaches, motivational coaching, and trainingEntered time and attendance logs in preparation for payrollLeveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.EDUCATION Somerset County Community College, Somerset, NJAssociate of Science, Psychology, 12/1995Mercer County Community College, Trenton, NJAssociate of Science, Philosophy, 05/1995University of North Carolina At Charlotte, Charlotte, NCBachelor of Science, Communications, 08/1994 |
