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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 8th Street WestZimmerman, MN Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryI was a Client Relationship Manager with over 20 years of proven experience in improving client services, managing client contracts, and providing excellent client satisfaction. I prioritize financial profitability and service level attainment by paying constant attention. I play a key role in balancing clients' best interests and internal financial requirements. I am a self-starter who is driven to contribute to the success of an organization at all levels. I am adept at working with internal teams and managing and training new employees in process improvement, records management, and operational planning.Key attributes:Customer Service: I have strong communication skills and can develop strong relationships with clients by building trust and exhibiting credibility.Independent and Team Player: I enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. I am eager to motivate and inspire others to deliver their best.Organized and Motivated: I am skilled in maintaining order and can seamlessly multi-task long and short-term priorities to generate desired results.Professional Experience:Client Services Manager at DecisionOne in Bloomington, MN 2002-2023Drove financial profitability, customer satisfaction, and service level attainment of contracts between vendors and stakeholders.Developed and delivered procedures to fulfill contracts and assisted with onboarding new accounts.Ensured service delivery plans reflected financial analysis and defined operational controls needed to meet the accounts financial objectives.Made recommendations to Operations and Sales teams regarding underperforming accounts and coordinated with departments to achieve desired results.Provided customer reports and analysis to determine account penalties and performance bonuses.Verified that the Field Operations Team implemented the delivery of technician services to ensure optimum customer satisfaction.Ensured that technical services were documented and delivered in accordance with service delivery requirements.Solved contract-related problems that arise with parties internally or externally.Developed service delivery operational plans for large financial models, staffing parameters, and computer services.Assisted in launching the interface between organizations andManaged the rollout of kiosks, minilabs, and digital menu boards for 4K+ fast food and retail stores, as well as wide format printers.Boston ScientificPilot Build Coordinator 2023-2024In this role I identified opportunities for process improvement. Worked with the project team to ensure all project build needs are met as per the checklist. This position covers all department operations and provides a comprehensive understanding of the value stream. The projects mainly focus on lean manufacturing, theory of constraints, quick response manufacturing, Just-In-Time, Methods-Time Measurement, or other systems improvement philosophies.My Responsibilities:Collaborate with process owners to create shop floor paperwork and SWRs.Print the required SFP and assemble the build kit, including any additional SFP required by engineers.Manage raw materials in SAP, including ordering them from the warehouse.Coordinate with the lab owner to schedule equipment time as required by the project.Work with the pilot MDS to prioritize builds to meet schedules and deadlines.Verify GDP errors and ensure parameters are met before moving builds between factories/labs.Manage build order status and update the tracker on the status of builds.Interface with build owners regarding any issues with builds, such as machine downtime, process issues, and material issues.Once the build is complete, deliver it to the assigned Quality Tech or Tech Writer for scanning and uploading, and perform a final check of the SFP.Manage shipping and sterilization requests. - Track inventory and notify the relevant parties when inventory levels are low.Running Build Tracker meetings to ensure all priority builds are reviewed and understood prior to sending it off to the MDS Team. |
