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Click here or scroll down to respond to this candidateCandidate's Name
PROFESSIONAL SUMMARYHighly skilled and dedicated customer service professional with 8 years of customer interface experience, motivated to exceed customer satisfaction and contribute to company's success.SKILLS Computer literate Courteous and professional demeanor Customer service oriented MS OfficeEDUCATION Food Safety Time Management Cash Handling Multi-Task ManagementPhysical Therapy - Some college (No degree)Miami Dade College - North CampusWORK HISTORYMiami, FLPassenger Service Agent June 2022 to CurrentMenzies Aviation Fort Lauderdale, FL Greeting passengers and checking their tickets and passports against the passenger list using computerized systems. Asking security questions, allocating seats and giving out boarding cards and luggage labels. Weighing luggage and charging the passenger extra if the luggage is overweight. Customer Service Agent February 2022 to June 2022Flair Airlines Fort Lauderdale, FL Completes activities related to boarding and/or deplaning passengers and associated paperwork and/or computer entries. Keys passenger information into the ticketing reservation system. Assists passengers with reservations, ticketing, and adjustments to itinerary. Greets passengers and provides necessary travel and gate information. Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage. Food Service Runner December 2019 to March 2020JW Brickell Hotel Miami, FL Preparing tables for new guest and greeted each customer. Delivering food orders to customers quickly and accurately. Handling special requests from customers Removing used dishes and utensils from the tables Dietary Clerk June 2019 to December 2019Mount Sinai Medical Hospital Miami Beach, FL Assist and Supervise patients with dietary needs based on their specific meal plan. Uphold confidentiality of all information as stipulated in HIPPA privacy rules. Informing kitchen staff of food requirements Processing new dietsTest all food for nutritional accuracy based on meal plan guidelines for each individual patient. Service Associate October 2016 to August 2017Miami VA Medical Center Miami, FL Worked under immediate supervision of Food Service Manager and performed routine manual tasks in the preparation and serving of food. Replenished shelves to maintain adequate merchandise levels. Operated the frontline cash register and offered exceptional customer service to guests and fellow staff. Guest Service Agent September 2013 to April 2016Carnival Cruise Lines Miami, FLProvided professional and courteous service while operating computer systems and assisting guests with check in. Greeted and assisted guests when arrived. Ensured compliance with government issued travel documents before embarkation. Answered any questions the guests have and provided them with information as to the status of their stateroom, upgrades, and on-board credit. Team Trainer/Shift Lead April 2011 to June, 2014McDonalds Miami, FL Trained all new employees to operated POS system. Prepped food items according to customer orders Counted money in cash drawers at the beginning of shifts to ensure that the amounts are correct and that there is adequate change. Maintained clean and orderly checkout areas and complete other general cleaning duties such as sanitizing counters, mopping floors and emptying trash cans. |
