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Buffalo, NYSeasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality- focused and efficiency-driven leader.Client-focusedBroad medical terminology knowledgeWork ExperienceMedical Support Assistant (MSA)CSL Plasma - Buffalo, NYSeptember 2022 to PresentResponsible for determining donor suitability, responding to donor adverse effects from donation, educating donors on plasma donation and prevention of reactions Telephone Triage Registered NurseBertrand Chaffee Hospital - Springville, NYJune 2018 to October 2022Performed triage on all incoming patients and determined severity of injuries and illnesses. Managed at minimum 60-70 incoming patient calls per day. Educated patients and answered questions about health condition, prognosis and treatment Explained course of care and medications, including side effects to patients and caregivers in easy-to- understand termsPartnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systemsClinical Nurse ManagerAbsolut Care Of Orchard Park - Orchard Park, NYJune 2013 to May 2018Manage 8 nurses across 40-bed Sub-Acute unitConducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow-up appointments to achieve optimal patient outcomes Provided comprehensive care to patients in rehabilitative unit, including wound care, ostomy care and enteral feedingCollaborated with physicians and interdisciplinary teams to devise and manage individualized plans of careAdministered performance evaluations and probationary reviews to assess nursing personnel Staff Registered NurseMercy Hospital Medical Partners - Buffalo, NYMay 2004 to May 2013Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals Updated patient charts using EMR with data such as medications to keep records current and support accurate treatmentsPromoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problemsEducated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle optionsFollowed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breachesImplemented interventions, including medication and IV administration, catheter insertion and airway managementOffered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditionsProvided skilled, timely and level-headed emergency response to critically-ill patients Responsible for 6-8 acutely ill patients during one shift. EducationBachelor of Science in NursingD'Youville College - Buffalo, NYJanuary 2000 to May 2004Nursing LicensesRNExpires: November 2027State: NYSkills Electronic Health Records(EHR)Medication and IVadministrationDisease Prevention andManagementPatient educationBasic Life SupportCertification Nurse Management Triage Hospital Experience Communication skills Customer service Computer skills Care plans English Phone etiquette Microsoft Office Word processing Customer relationship management Account management CRM software Data entry Microsoft Excel BilingualCertifications and LicensesRN LicenseAED CertificationCPR CertificationBLS CertificationAssessmentsCustomer focus & orientation ProficientApril 2024Responding to customer situations with sensitivity Full results: ProficientSales skills ProficientNovember 2023Influencing and negotiating with customersFull results: ProficientWork style: Reliability ProficientApril 2024Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |