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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Phone: PHONE NUMBER AVAILABLEExperienceCharter Communications Riverview, FlRetention Representative07/24/2023 12/13/2023Maximize customer and revenue retention via inbound and outbound telephone calls.Engage customers with empathy and generate sales by reinforcing the value of Charter.Showcase active listening skills to mitigate customers concerns.Transamerica Life Insurance St. Petersburg, FlService Representative10/21/2021- 07/20/2023Manage large amounts of incoming calls regarding various insurance packages.Provided accurate, valid, and complete information by using the right methods and tools.Clearly and thoroughly document all client interactions.Cross trained to assist in other departments such as extended term life and claims.Duke Energy Clearwater, FlBusiness, Billing Associate10/2010 - 06/2021 Handle incoming and outbound calls regarding residential and nonresidential accounts. Work closely with customers, builders, and local municipalities to create residential, commercial, and new construction accounts. Receive, interpret, and process billing information using Microsoft Excel and Word to correct any possible billing errors before statements are mailed to customers.Alpha Shirt Company St. Petersburg, FlService Consultant, Account Specialist, Trainer02/2004 -12/2008 Handled incoming and outbound service calls, assessed customer need to achieve satisfaction Grade and trained customer service reps, handled escalated calls, filled in on the supervisor's help line. Negotiated sales quotes, issued, and processed purchase orders, made billing adjustments as needed.AAA-Auto Club South St. Petersburg FlSenior Dispatcher & Trainer02/1994 - 12/1999 Determined the level of service and routed tickets to the appropriate dispatching stations. Coached, trained, and evaluated level one dispatchers. Approved extra pay to service contractors for additional work performed.Home Shopping Network St. Petersburg, FlCredit Service Representative02/1991 06/1993 Received inbound and direct customer service calls. Help customers with inquiries regarding payment and credit issues Assisted the customer with sale orders and offered required upsell.EducationHenderson Community College Henderson, KyGed, Mechanical Drafting02/1982 - 10/1984Pinellas Technical Ed. Centers St. Petersburg, FlBusiness Software Applications CertificateProficient in Microsoft Word, Excel04/1988 - 011/1990 |
