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Click here or scroll down to respond to this candidateCandidate's Name
Professional summary:I am an accomplished IT professional with over 20 years of experience leading technical teams and managing IT operations. My expertise spans from hands-on technical support to strategic management of IT infrastructure, including compliance with data security and HIPAA regulations. I excel in fostering innovation, ensuring system security, and driving operational excellence within fast-paced environments.Experience:IT Senior Field TechnicianWipro, Contracted to Oregon Medical Group2023- Present- Directly interfaced with clients to troubleshoot and resolve a wide range of technical issues, ensuring optimal system functionality and customer satisfaction- Respond to and resolve reported computer software, hardware, operating system & telephony issues- Fulfill service requests- Perform installations, upgrades, releases & deployments- Monitor data center systems & jobs- Proactively monitor end-user platform performance- Construct data center facilities- Monitor & protect data center facilities.Onsite Technical Support ServiceGeeks Onsite2022 2023- Directly interfaced with clients to troubleshoot and resolve a wide range of technical issues, ensuring optimal system functionality and customer satisfaction.- Implemented and maintained security measures for residential and commercial systems, aligning with best practices and regulatory compliance.- Led the installation and configuration of networked systems, demonstrating proficiency in IP networking protocols and complex network management.Owner and FounderCovered Bridge Brewing Group2018 2021- Successfully managed the demolition and reconstruction of a business location, showcasing project management skills and adherence to timelines.- Navigated the business through challenging conditions to achieve profitability within three months, highlighting fiscal responsibility and budget management capabilities.- Developed and maintained relationships with vendors and stakeholders, ensuring business continuity and operational excellence.OwnerLaurel Mountain Coffee2016 Present- Launched and grew a successful small batch coffee roastery, demonstrating entrepreneurial spirit and a commitment to quality.- Implemented innovative business strategies to meet emerging market needs, showcasing an ability to adapt and thrive in dynamic environments.Data Center Services ManagerSymantec Corp2011 2018- Led IT operations and network management, ensuring the stability and security of data center operations.- Coordinated with vendors for device installation and maintenance, enhancing system reliability and performance.- Developed and executed disaster recovery and system backup processes, ensuring business continuity and compliance with data security policies.Data Center Services Team LeadSymantec Corp2005 2011- Managed a team responsible for troubleshooting server connectivity and hardware failures, demonstrating strong leadership and technical skills.- Implemented security measures and protocols, contributing to the company's compliance with HIPAA and data security regulations.- Oversaw the racking, stacking, and labeling of data center equipment, ensuring efficient and compliant operations.EUO Account Services/Team LeadSymantec Corp2008 2011- Managed the creation and distribution of new hire account credentials, enhancing operational efficiency and security.- Led the support for VPN networking issues, showcasing expertise in network security and administration.- Developed and maintained documentation of team processes, contributing to the continuous improvement of IT operations.Sr. Global IT Helpdesk/Account Services SOXSymantec Corp2005 2008- Resolved escalated VPN networking issues, demonstrating proficiency in network troubleshooting and customer service.- Managed peripheral, Outlook, and Lotus Notes support, ensuring optimal end-user experience.- Contributed to the development of procedural documents, enhancing the effectiveness of IT support operations.Education:MCDST Microsoft CorporationMicrosoft CorporationITIL CertificationDCT CertificationCnet Training CenterSkills and Accomplishments:- Expertise in Microsoft Operating Systems, including M365 and Microsoft Entra ID, as well as MAC OS-X.- Proficient in managing relational databases, with a preference for MS SQL Server.- Experienced in configuring and maintaining routers and switches.- Strong background in technical publications, documentation, and report writing. |
