| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Customer Service ProfessionalVirginia Beach, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a full time job that allows me to be the customer service professional that I am; while being able to pursue my passion of helping others.Authorized to work in the US for any employerWork ExperiencePrep CookGATORS DOCKSIDE-Melbourne, FLJune 2024 to July 2024Prepared all food for the line to be cooked and served. Also worked in dish pit. Moved to Virginia which is why I worked there only a month.Retail Sales AssociateGoodwill Industries-Clearwater, FLNovember 2023 to April 2024Cashier, donation door attendant, dressing room attendant, put out textiles Barista/CashierDunkin' Donuts-Saint Petersburg, FLFebruary 2023 to April 2024Cashier, made drinks at customers request, made food when customer ordered it, cleaned the store Chat and Email AgentAdecco Staffing Solutions-Melbourne, FLOctober 2019 to February 2020 Respond and resolve customer service inquires and issues via live chat and email Place, track and close orders through order fulfillment system Follow-up with customers regarding outstanding order issues Identify and recommend merchandising, site usability and policy improvements, based on customer feedbackTechnical Support RepresentativeERC-Melbourne, FLApril 2018 to November 2018Help troubleshoot issues that customers may be having with their cable box, remote control, router, and/or modem; as well as assist customers with their TV, internet, and/or home phone bill and schedule appointments for customers needing a technician to come out. CashierWinn-Dixie-Palm Bay, FLOctober 2017 to January 2018Greet customers in a professional manner; ring them up quickly and efficiently; and keep register area/ belt cleaned and organized.Customer Service RepresentativeRadial, Inc.-Melbourne, FLAugust 2016 to October 2016Assist customers with their online orders, in the cosmetics vertical, for many different websites. Online Marketing ConsultantPercepta-Melbourne, FLDecember 2014 to March 2016Responsibilities:Lead customers through a variety of requests via the Click to Chat application, including: detailed product information,configuration/availability, sales incentives/campaign fulfillment, dealer locations/ inventory searches, brochure fulfillment, test drive appointment scheduling, & general information and/ or questions.AccomplishmentsMost Improved ScorecardCSAT Role ModelSr. Customer Service CoordinatorCapital One-Chesapeake, VAAugust 2012 to February 2014Responsible for fielding inbound calls from customers regarding their credit card account, utilize a variety of tools to quickly service the account and will inform and educate customers to help them make well- informed decisions essential to utilizing their credit card, and identify customer needs and offer products/ solutions that fit their needs.Escalations SupervisorGSI Commerce-Melbourne, FLSeptember 2011 to August 2012Perform special projects, reports, handling customer order calls, placing outbound customer calls, processing and responding to customer emails, utilizing the internet as a resource to assist in customer service, handle escalated customers both internally from agents and externally from customers, act as a helpdesk for agents.EducationHigh school or equivalentMelbourne High School - Melbourne, FL2004 to 2008Skills Customer Service (10+ years) Call Center (8 years) CSR Customer Service Representative (10+ years) Technical Support (3 years) Help Desk Tech Support Troubleshooting Customer Support Live Chat Usability Active Directory Order Fulfillment User Experience (UX) Desktop Support Operating Systems User Interface (UI) Cashier (3 years) Sales Restaurant experience Cash register POS Office experience Time management Typing Medical receptionist Coffee experience Computer literacyAwardsROARAugust 2013Recognition for Outstanding Performance for keeping a 99% average on calls graded for 3 months standing.CSAT AwardFebruary 2013100% CSAT Average for FebruaryCSAT AwardMarch 2013100% CSAT Average for MarchCSAT AwardApril 2013100% CSAT Average for AprilCSAT AwardMay 2013100% CSAT Average for MayNPS (National Promoter Score) Gold Medal PromoterJuly 2018Surveys customers fill out for satisfaction and feedback that we get rated on. NPS (National Promoter Score) Gold Medal PromoterAugust 2018Surveys customers fill out for satisfaction and feedback that we get rated on. Additional InformationRecently underwent additional training for being a troubleshooting representative for cable, internet and phone. |
