| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Birth and Postpartum DoulaRaleigh, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly skilled and versatile professional with a diverse background in consulting, healthcare, technical writing, technical support, and customer service. Demonstrated ability in superb customer service and support.Trained employees of 75 and more to provide excellent customer service and customer support. Demonstrates ability to analyze complex data, provide solutions, and deliver exceptional customer experiences. Strong expertise in software support, project coordination, and compliance management. I provide excellent communication and leadership skills with a track record of success in managing teams and exceeding goals. I am apt and committed to continuous learning and professional development. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceBirth and Postpartum DoulaBabies and BeyondApril 2024 to Present Provide continuous physical, emotional, and informational support during labor and childbirth. Use pain relief techniques and comfort measures to assist the birthing mother. Offer encouragement and reassurance throughout the birthing process. Facilitate communication between the mother and medical staff. Ensure a positive and empowering birthing experience. Behavioral Health Technician (BHT)Veritas CollaborativeMarch 2024 to Present Assist in implementing treatment plans: Collaborate with clinical staff to execute individualized treatment plans for patients, including implementing therapeutic interventions and behavioral management techniques. Provide direct patient care: Offer support and supervision to patients in various settings, ensuring their safety and well-being while promoting positive behaviors and coping skills. Document patient progress: Maintain accurate and thorough documentation of patient behavior, interventions, and progress according to regulatory and organizational standards. Facilitate group activities: Lead or assist in group therapy sessions, recreational activities, and psychoeducational groups to promote socialization, skill-building, and emotional regulation among patients. Collaborate with interdisciplinary team: Work closely with psychiatrists, psychologists, social workers, and other healthcare professionals to coordinate care, address patient needs, and contribute to treatment planning and case management.AI AnalystGlobalLogic-RemoteNovember 2023 to Present Excellent written, verbal communication, and interpersonal skills Proficiency in using computers with a strong work ethic, ability to work independently, and analytical thinking Team player with a solution-oriented attitude, teaching experience or a minimum of a masters or PhD, and proficiency in content writing Timely and consistent task execution, exceeding standards, and accuracy in handling data feeds and flows Deliver high-quality data for various projects promptly, quickly adapting to new project requirements, meeting productivity and accuracy targets, actively participating in project forums/meetings, optimizing existing processes, providing ongoing feedback on tools and procedures, interpreting customer feedback, monitoring satisfaction, contributing to improvement programs, understanding and applying project/ stakeholder requirements, and generating project analysis reports as needed, adapting to swift changes in project policies.CNA - Certified Nursing Assistant PRNHealth 1st Pros, PLLC-Raleigh, NCAugust 2023 to Present Provided direct patient care, including ADLs, vitals, and assistance. Implemented EPIC data entry and medical device training. Ensured accurate documentation and quality assurance. Delivered medications to patients and assisted in scheduling daily activities. Content WriterMedium-RemoteFebruary 2023 to PresentDigital media strategist who creates compelling branded content for clients across diverse industries Coach others in wellness, mindfulness, and life.Utilize data-analytics skills to fine-tune approachboosting engagement and delivering high-value results.Edit and create visual designs and communication to appeal to the customer Maintain customer engagement, training, and support Delivery Driver/Independent ContractorAmazon Flex-Durham, NCAugust 2022 to Present-Deliver packages to customers and ensure timely and accurate service.-Analyze organization operations and prepare reports with findings and solutions.-Collect and analyze data for business projects and provide insights to clients.-Maintain high standards of customer service and satisfaction. Case Investigator 2/ Researcher InterviewerCommunity Care of North Carolina (CCNC)-RemoteSeptember 2020 to February 2022-Provided quality assurance in adherence to HIPAA guidelines.-Conducted documentation and analysis of laboratory reports.-Interviewed patients and provided training on COVID-19 prevention steps.-Assisted in mental health resources and support-Provided customer support and technical support to clients CNA - Certified Nursing Assistant/Med TechDuke Regional Hospital Medical-Durham, NCMay 2021 to January 2022-Provided patient care for 15-20 patients, including ADLs, vitals, and assistance.-Implemented EPIC data entry and medical device training.-Ensured accurate documentation and quality assurance.-Delivered medications to patients and assisted in scheduling daily activities. Compliance ManagerAffinity Living Group-RemoteJanuary 2019 to July 2020-Trained in EHR and migration for EMR Go-Live, setting up offline eMar systems.-Performed audits for compliance and updated ADLs according to regulations.-Researched and implemented objectives to minimize reporting errors.-Managed content writing, strategy, and softlab integrations.-Provide customer and technical support for inbound, outbound calls,-Provide technical support for inbound and outbound communications through a CRM software Technical WriterGlaxoSmithKline (GSK)Pharmaceuticals-Zebulon, NCOctober 2017 to October 2018-Authored and approved documentation for regulatory records.-Created operation manuals and SOPs for various processes.-Ensured compliance with secure documentation practices. EducationPost Graduate Certificate in HealthNorth Carolina Central University - Durham, NCJanuary 2017 to December 2017Master of Science in Healthcare InformaticsIndependence University - Salt Lake City, UTJanuary 2013 to February 2015Bachelor of Science in Information TechnologyUniversity of Phoenix - Phoenix, AZAugust 2008 to September 2010Diploma in MedicalCape Fear Community College - Wilmington, NCJanuary 2009 to December 2009Associates of Arts in General StudiesCape Fear Community College - Wilmington, NCJanuary 2004 to December 2006Skills Phone Etiquette Live Chat Support Troubleshooting ConflictManagement Communication Skills Sales Account Management Help Desk Support-Technical Skills: Excel Word PowerPoint Microsoft SharePoint Jira Slack Confluence AWS SQL Java JavaScript Python Tableau Visual Basic Linux Windows MAC OS RemoteAccess Software FTP APIs CRM software (Salesforce) EHR Systems (EPIC)-Healthcare: Medical Billing and Coding HIPAA Compliance EMR Implementation ClinicalTrials Quality Assurance Care Plans Medicare/Medicaid Documentation ICD-9/ICD-10 Healthcare Informatics-Project Coordination: Agile Methodology Software Testing Regression Analysis SystemsAnalysis Documentation Data Analysis Vendor Management-Leadership: Team Management Training & Development Supervision Quality Management Compliance Management-Other: Technical Writing Data Entry Statistics B2B Sales Negotiation ClassroomTeaching Clinical Documentation Software Troubleshooting Network Administration Technical writing Operating Systems MySQL XML Visio LAN Microsoft SQL Server Presentation skills AI Salesforce Customer service Territory management Communication skills Quality management Upselling Account management Leadership Patient monitoring Recruiting Google Docs Microsoft Excel IT Editing Writing skills Content management Content strategy Copy editing Social media management SEO Teaching Childcare Research Analysis skills Data science Call center Forecasting E-commerce Marketing Mentoring Project management B2B Customer support Slack Conflict management CRM software Behavioral health Case management Addiction counseling EMR systems Documentation review Product management SharePoint Live chat Supervising experience Sales Software troubleshooting Help desk Windows Negotiation HIPAA Epic Analytics Quality assurance Jira Compliance management ICD-9 Project leadership Statistics Statistical analysis Training & development Clinical trials Computer networking FTP Power BI EHR systemsCertifications and LicensesCNAIRB (Institutional Review Board)June 2017 to PresentRBT CertificationCHESDriver's LicenseAED CertificationBLS CertificationBirthing DoulaJune 2024 to June 2027Postpartum DoulaJuly 2024 to July 2027First Aid CertificationCPR Certification |
