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Customer Service Rep Resume Chicago, IL
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Title Customer Service Rep
Target Location US-IL-Chicago
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Bolingbrook, IL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveSeeking a challenging position to acquire new and improve current skills as well as expand knowledge in diverse fields.SkillsoOffice administrationoFluently Bilingual, English and SpanishoMotivated, consistent and reliableoStrong Verbal CommunicationoMicrosoft Office Skills: Word, Excel, OutlookoSoftware experience: WMS, Scale, Manhattan, Excel, FedEx, UPS, Seko, Google sheetsEducationCollege of Dupage 2004-2006Academic EnglishCMK Healthcare Training Center 2012CNA Courses, 200 clinical hours in nursing homePhlebotomy CertificationExperienceRTC Industries Bolingbrook, IL 10/2020- 08/2024Shipping SupervisoroAccurately process and prepare customer orders for outboundoCrossed train to assist different accounts specific requirementsoWorked closely with the broker to plan and route all outbound LTL, Tl .oOversee the loading of inbound/outbound freight according to customer specifications.oReview deliveries packing and general conditions of materials. Alert Customer Service Rep, with clear, decisive information or pictures if necessary.oSustained a good working relationship with customers by addressing all inquiries concerning the accounts detailsoEnsure that the department staff meets the requirements of each customer and that any requirement changes are up-dated and all staffing is trained on any changes to a customeroMaintains and approve of all shift employee timesheets for weekly payroll, including any temp hours, making corrections as needed. Monitoring all overtime hours to meet department requirements.oEnsures that proper procedures are taken with all accident reporting, handling the care of any injured employee, and making sure HR and management are notified of any emergency actions taken.oResponsible for communicating via e-mail prior to the end of each shift to ensure a smooth Transition of daily work-flow, issues, customer concerns, or any maintenance issue that have been reported.oMonitor the quality and accuracy of all shipments according to customer specifications.oEnsure the safety, training and development of employees, forklift drivers, in accordance with OSHA policies and procedures.NFI Logistics Joliet, IL 08/2005- 09/2020Traffic Controller Administrative AssistantoAssist customers by responding to all inquiries and complaints concerningoProcess requirements for each account using shipping softwares (UPS and FedEx)oCoordinate with internal team to process weekly customer invoices accurately and in a timely manneroPerforms load planning, driver scheduling, and dispatch duties using both Dedicated Fleet and Common CarriersoLoad planning, driver scheduling, and dispatch using dedicated fleet and common carrier resourcesNeovia Logistics Romeoville, IL 01/2015-07/2015General ClerkoFluently navigated through the program mainly used-MXDoProcessed daily invoices for several companiesoUtilized several programs to process orders, invoices and auditsoAssisted with warehouse audits along with inventory countsoInvestigated missing inventory within the programsoCommunicated effectively with administrative staff in regards to daily processes and counts

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