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Click here or scroll down to respond to this candidateCandidate's Name
Indianapolis, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCasualty AnalystOctober 2022 to May 2024Working with Briljent assigned to work at Gainwell technologies. Assist in processing claims for Medicaid. Contacting members, insurance companies, and/or attorneys to obtain further information that is required. Review case for accuracy to ensure all spelling, dates, attorney or insurance information is correct. Creating letters to send out on behalf of Gainwell in references to the case. Filing liens with the state of Indiana. Responding to emails and voicemails in a timely manner. Data entry.File HandlerInsurance Auto Auctions-Indianapolis, INFebruary 2018 to February 2018 Organized and prepared title documents to transfer ownership of property. Filled out documentation for each claim on time and with accuracy. Liaised between car owners and insurance agencies about auto damage and insurance claims. Met customer call guidelines for service levels, handle time and productivity. Educated customers about their total loss vehicle claims. Adhered to state department of motor vehicles guidelines to prepare for vehicle title transfer. Administrative AssistantExpress EmploymentExpress Employment working with Masters Heating and Cooling Answer and direct phone calls Organize and schedule appointments Write and distribute email, correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Problem-SolvingAttention to DetailApplication Review Develop and maintain a filing system, Update and maintain office policies and procedures State Eligibility ConsultantState of Indiana FSSA-Indianapolis, IN Educated patients on eligibility and affordability options by offering insightful information. Followed guidelines when reviewing applicant data to determine eligibility for economic assistance. Interviewed applicants and explained scope of different available benefits. Managed processing of financial assistance and food stamp benefits applications. Scheduled appointments with applicants to gather information and explain benefits processes. Documented all communication with applicants and inputted information into system. Developed extensive fact-checking and research skills by continuously reviewing different programs and options.Eligibility SpecialistCFA staffing-Indianapolis, IN Reviewed applications for different aid programs and determined which qualification criteria for individuals. Educated patients on eligibility and affordability options by offering insightful information. Developed extensive fact-checking and research skills by continuously reviewing different programs and options. Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services. Communicated with people from various cultures and backgrounds on application process. Followed guidelines when reviewing applicant data to determine eligibility for economic assistance. Managed processing of financial assistance and food stamp benefits applications. Customer Service Call Center AgentAnthem, Consumer Service Advocate-Indianapolis, IN Developed and actualized customer service initiatives to decrease wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer comments and questions via LiveChat during shifts. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Reviewed clients claims and benefits to ensure accuracy Explained benefits to clients.EducationHigh School DiplomaWarren Central High SchoolSkills office and excel Approach, Telephone Articulate, Phones Call center Excellent Filing Financial Insurance approval processing Proficient in Microsoft Office Program knowledge Interpersonal Communication Responsible Inbound and outbound calling Office equipment proficiency Critical Thinking Documentation and Work Data entry Payment processing Documentation and reporting paperwork High-energy attitude Credit card payment processing Clerical support Call Administration Strong problem solving skills Process Improvement Displayed Effective communication excellent interpersonal skills Customer Relations Proficient in Microsoft word Resource information Proficiency in Microsoft center experience File retrieval Application file verification Administration Problem solving skills Process Improvement Safety Team interpersonal skills Contracts Customer Relations Customer service Email Technologically savvy Organizational strengths Promotional support Authorized to work in the US for any employer KEY QUALIFICATIONS Office Applicant engagement skills Dependable and Alignment Proofreading Research Fact Checking Copy Editing Microsoft Office Customer service Microsoft ExcelLinksLINKEDIN LINK AVAILABLE |
