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Click here or scroll down to respond to this candidateExperiencee-commerce Business OwnerAnjellas Vintage Shop Mishawaka, INStreet Address /2023 - PresentResponsible for online brand sales and the maintenance of a consistent image and message on the internet, particularly on the company&#Street Address ;s website.Create and implement strategies that make online transactions possible.Manage online inventory, develop sales campaigns, and optimize paid advertising. Managw the company's online marketing presence, including on social media.Create digital content to promote products or services, and respond to online comments.Create listings for products sold online.Handle finaces and product inventory. Service Center AssistantSedgwick Indianapolis, IN04/2021 - 01/2023Maintained professional demeanor by staying calm when addressing unhappy or angry customers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times.Clarified customer issues and determined root cause of problems to resolve product or service complaints.Updated account information to maintain customer records.Collected and analyzed customer information to prepare product or service Data Quality Control CoordinatorTeleverde Rockville, IN02/2016 - 08/2016Responsible for managing execution of Televerde data products and ensuring that each delivered product retains highest data quality standards to meet/exceed Client expectations.Developed and executed data cleanup measures.Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.Used coordination and planning skills to achieve results according to schedule.Improved operations through consistent hard work and dedication : Participated in continuous improvement by generating suggestionsengaging in problem-solving activities to support teamworkCollaborated with team members to achieve target results. Teleservice RepresentativeTeleverde Rockville, IN03/2015 - 02/2016Responsible for creating sales opportunities for Televerde clients. Data analysis, appending and cleansing. Lead generation for sales opportunities. Campaign calling for Lead Gen types. Market research for intelligence to further company objects.Completed daily cold calling and outreach to build sales pipeline.Informed current and prospective customers of promotions and new or upgraded products.Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.Recorded contact information of customers and potential customers in internal database.Qualified leads and set up customer appointments for outside sales team.Recorded and updated customer information in online systems.Called prospective customers in designated market area to qualify leads.Delivered single call resolutions and maintained customer satisfaction through quality servicing. Completed daily cold calling and outreach to build sales pipeline.Followed up with customers to solicit further sales. SkillsCommunication skills, Time management, Computer literacy, English, Documentation review, Physical examinations, Leadership, Microsoft word, Microsoft excel, Customer service, Share Point, CCM Vinyl, EC Legacy, MS SQL Server databaseAnjella YoungEMAIL AVAILABLE / PHONE NUMBER AVAILABLE / Mishawaka, IN CertificatesHorticulture Career Technical Program, Customer Service, Business Etiquette, Horticulture Career Technical Program ApprenticeshipOffice Manager/Administrative Services |
