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Title Customer Service Development Representative
Target Location US-MA-Winthrop
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Hamlin Ave, Medford, MassachusettsPHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryDriven and motivated Sales Professional with a proven track record of consistently meeting goals by establishing and building relationships with clients from the beginning, end, and post sales process.ExperienceSales Development Representative, Oracle NetSuite Nov 2022- presentResponsible for sourcing new prospects for the full sales cycle. Starting with companies using QuickBooks, or companies that have an established ERP system in place.Skilled in using CRM, Sales loft, Sales Navigator, NSCORP, Microsoft Outlook (Calender)Making at least 60 calls, 40 emails, and 15 LinkedIn messages per dayResponsible for hitting at least 80% Quota of 30 meetings per quarterWorking directly with Account Executives to assist in the full sales cycle from introduction, discovery, demo, and final stages.Performance  Quarter one 110%. Quarter 2 100% quarter 3  85% quarter 4- 80% in progressSales Executive, Marriott Vacation Club 2022Responsible for selling Marriott Timeshare and promotional packagesConducted a 90-minute sales presentation to first time buyers and established ownersMet face to face with consumers, virtual meetings via TeamsMaintained my average monthly quota of $100,000  best months averaged $180,000 - $220,000
Engaged in a professional consultative sales process through 90 minutes of conversation  Serviced multiple owner accounts and created a book of business with reoccurring revenue.Daily use of SCT, CRM and Citrix workspace  highly experienced in sales tool and applications Practiced thorough customer service for all accounts sold in order to establish future businessAssisted with Marketing team to garnish leads and other consumers interested in Marriott product.Sales consultant, Viking Cruises 2021- 2022Responsible for answering inbound calls and making outbound calls  40 per dayResponsible for building relationships and following up with all previous buyers and leadsReceived customer service calls at times of high call volumeResolved issues in a quick manner  offered solutions to customers to amend any conflictionFast paced working environment  call centerMet my revenue goal per month minimum $500k, highest revenue month - $1.2 millionMaintained a closing conversion rate of 70% every monthAdhered to a set scheduleOrganized all leads and bookings into excel sheetsDaily use of CRM and Citrix workspace  highly experienced in bothRealtor and Sales Associate, Senn Residential 2018-2021Responsible for generating leads and prospective tenantsUnderstanding my clients needs and assimilating diverse criteriaMatching my clients criteria to their ideal homeAchieved $70k in sales during summer season  renting seasonBest month leased 15 unitsMaintaining a constant relationship with past clientsCold-calling homeowners (Landlords) to attract business for Senn and generate more units to rent.Cold-calling prospective clients dailyMastered leasing contracts with precisionEngaged in daily negotiation between Landlord and renter, respectfullyAssisted in training and mentoring new associates for them to grow their business  Area of expertise include Medford, Cambridge, Somerville, and North End, Boston.Sales Associate, Lamacchia Realty 2015-2018Generated new and promising leads through advertisement and cold callingBuild a network of connections and advisorsEngaged in connecting clients to their ideal homeAchieved $40k in revenue within first years of being in the industryRestaurant and HospitalityLead server/ Manager, La Cucina 2019-2020Engaged in excellent customer service and leadership skillsAdopted the responsibility of management in times when manager was absentAssigned the task of mentoring servers to up-sell and obtain higher salesTaking the lead in front of the house operations and serving as a model for others to followAbility to fix issues, setbacks, and difficulties in a swift and appropriate mannerNatural ability to please guests and amend any mistakes or wrongdoings that were made in their presenceLead Server/ bartender, Burtons Grill and Bar 2017-2019Experienced server took on a lead roleDisplayed professional customer service and advise based off my expertiseHelped train and develop new servers to the high standard expectedAbility to solve problems in a quick mannerNatural ability to guide my customers towards an impeccable experienceAbility to always display professionalismServer / Banquet server, Legal Seafoods 2016-2017Served and bartended in BostonManaged parties of 20 + guestsImproved my communication skills and identifying customer needsAbility to solve problems in a quick mannerAbility to always work as a team player and support the staff  Ability to always display professionalismEducation and Related SkillsBachelors Degree Political ScienceUniversity of Massachusetts  Boston 2020 Graduation yearAdditional Information2Bilingual Proficiency: English and Italian,Limited working proficiency in SpanishTeam Sports played  Soccer and FootballAvid reader  books in Philosophy, Political Science, Self-development and PsychologyPassion for cooking Italian cuisineWine ConnoisseurReferences furnished upon request3

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