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Click here or scroll down to respond to this candidateCandidate's Name Rodriguez
Aventura, FL Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Dynamic and results-driven Business Owner with a proven track record of successfully launching and
managing a profitable enterprise. Skilled in all aspects of business operations, including strategic
planning, financial management, marketing, and team leadership. Adept at identifying market
opportunities, optimizing processes, and driving growth through innovative solutions and exceptional
customer service. Demonstrated ability to lead a team, build strong client relationships, and navigate
complex challenges to achieve sustainable success.
Work Experience
Owner
MASCOTAS PET SHOP BAQ-Barranquilla, Atl ntico
March 2021 to Present
Business Leadership: Founded and operated a successful pet shop, overseeing all aspects of daily
operations, including financial management, staff supervision, and customer service.
Financial Management: Developed and managed budgets, implemented cost-control measures, and
analyzed financial performance to drive profitability and growth.
Customer Relations: Cultivated strong relationships with clients through exceptional service, tailored
betting options, and responsive support, resulting in a loyal customer base and repeat business.
Marketing and Sales: Designed and executed marketing strategies, promotions, and community
engagement initiatives to attract new customers and retain existing ones.
Regulatory Compliance: Ensured adherence to industry regulations and standards, including licensing,
responsible gambling practices, and security protocols.
Team Leadership: Recruited, trained, and led a team of employees, fostering a positive work
environment and maintaining high performance standards.
Account Manager
Customs Agency ABC REPECEV NIVEL 1-Barranquilla, Atl ntico
October 2012 to May 2020
Client Relationship Management: Acted as the primary point of contact for key clients, providing expert
guidance on customs regulations, import/export procedures, and compliance requirements to ensure
smooth and efficient transactions.
Account Coordination: Managed a portfolio of accounts, overseeing the end-to-end customs process,
including documentation, duty calculations, and clearance procedures to facilitate timely and accurate
shipments.
Regulatory Compliance: Ensured adherence to all relevant customs laws, regulations, and policies,
minimizing risk and avoiding potential fines or delays through rigorous oversight and proactive issue
resolution.
Problem Resolution: Identified and addressed client concerns and issues promptly, coordinating with
internal teams and external stakeholders to provide effective solutions and maintain high levels of client
satisfaction.
Process Optimization: Implemented process improvements to streamline customs operations, reduce
turnaround times, and enhance overall efficiency in managing client accounts.
Reporting and Analysis: Prepared detailed reports and analyses on account performance, transaction
metrics, and compliance issues, providing insights to clients and internal teams to support strategic
decision-making.
Customs Assistant
Customs Agency ABC REPECEV NIVEL 1-Barranquilla, Atl ntico
November 2008 to August 2010
Documentation Support: Assisted in the preparation and processing of customs documentation,
including import/export declarations, bills of lading, and certificates of origin, ensuring accuracy and
compliance with regulatory requirements.
Regulatory Compliance: Supported the review and verification of shipments to ensure adherence to
customs laws, regulations, and policies, helping to prevent delays and penalties.
Client Interaction: Provided assistance to clients by answering queries regarding customs procedures,
documentation requirements, and status updates, contributing to a positive customer experience.
Data Entry and Management: Accurately entered and maintained records of customs transactions in
the agency s database, ensuring data integrity and facilitating efficient tracking and reporting.
Operational Support: Assisted in coordinating logistics and scheduling for inspections, clearance
processes, and communication with other regulatory agencies to streamline operations.
Problem Resolution: Helped identify and resolve issues related to customs delays, documentation
discrepancies, and regulatory compliance, working closely with senior staff to find effective solutions.
Education
English in Lenguage
Miami Dade College - Aventura, FL
January 2024 to Present
Seminar in Tariff Classification
Fitac - Barranquilla, Atl ntico
April 2009 to April 2009
Seminar in Customs Valuation
Coedian - Barranquilla, Atl ntico
September 2008 to September 2008
Professional Technician in Foreign Trade in Operations
corporacion de educacion superior del litoral - Barranquilla, Atl ntico
May 2003 to September 2006
Technical professional bachelor s degree in Commercial bachelor
liceo superior francisco de miranda - Barranquilla, Atl ntico
February 1997 to December 2002
Skills
Servicio al cliente
Manejo de caja
Habilidades organizacionales
Liderazgo
Habilidades de comunicaci n
Manejo de efectivo
Almacenamiento
Languages
ingles - Intermedio
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