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Click here or scroll down to respond to this candidateCandidate's Name
Tel: PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: To work for a company where I can use my knowledge/skills, Education, and Experience. Function as part of a high-performing, to work and making company goals, abilities to benefit the business by providing the best customer services and satisfaction.Education: Northampton Community College-Bethlehem, PAAssociate Business Administration / Sales & MarketingGreenville Technical Community College-Greenville, SCCustomer Service Specialist-Certificate AccountingExperience: Professional inside sales and office management with more than 20 years of experience in all phases of the business cycle such as: Purchasing, Customer Service/Sales, Leadership, Event Coordinator, Hospitality, Bank Industry, and CSR/Teller. I am a quick learner and an excellent communicator with an ability to perform well in multitasking environments. Call Center Department, LeadSkills: Excellent Communicator, bilingual in English and Spanish.Great problem-solving creative and critical thinking skillsStrong work ethic and ability to adapt to a changing environmentExpert teamwork and collaboration skillsAvailable to operate under minimum supervisionLead of Supervisor of ElectionsEmployeesConduent of SunPassCall Center /Customer service representDate: 09/2023 to 08/2024Job Duties:Received incoming calls assist customer with tolls information and violationsUpdate customer information in the private accountCollected all the pending balance and update payment information on fileprocess any new information related with the car and tag in the systemAdvise customers to have a Sunpass account and benefit.Supervisor of Elections Orange County, FlEarly Voting Lead of Supervisor of electionsDate: 03/2022 to 11/2022Job Duties:Responsible for preparing all equipment which will be used during the election process and also receive all the petition from different candidates and parties to get processed in the system in order to receive the elections positions and post them in ballot before the elections process starts.Responsible to provide training to the new staff who wish to work during elections before the time to startDuring the election process i need to verify all the staff also provide any support to help the votersI do support all the sites with any information regarding the process during day and night until close.Holiday inn Vacation ResortCustomer ServiceCall Center DepartmentDate: 09/2018 to 09/2021Job Duties:Priority receives all inbound phone calls and provides all information from the property and serviceA timeshare owner booking vacation also provides all the service we have to satisfy the customer to make the reservation package and also process any payment and collect dues from the company .Rosen Shingle Creek at Hotel & ResortGuest Relations DepartmentCall Center DepartmentDate: 11/2017 to 09/2018Job Duties: Priority welcoming guests in a friendly and professional way.Responsible for ensuring the highest level of customer satisfaction from their guest on a daily basicAddressing and escalating customer complaints.Provided all information about facilities, programs and other services.Receive all phone calls inbound, outbound to process all service as need guest or employeeAscendo Resources Staffing- Contract AssignmentDate : 01/2017 to 10/2017Accounts Receivable/Account Clerk SpecialistJob Duties: Priority receive all the checks then process to do deposit and report for customers account to balancing the invoice, prepare the report in excel and keeping fileProcess all the invoices received in mail or email scanning and transfer to the AP department, also handling AP/Email inbox from the company which receives all suppliers and service invoices and processes.Handling the mail from the post office, Ups and Fedex company and distribute to different departmentAcacia Banquet Hall, Orlando, FlTitle: Sales Manager/ Event CoordinatorDate: 04/2011 to 01/2016Priority Greeted Customers with the information requestArranges and Coordinates all businessIncluding Social Event, Private event and Political eventPlan and review all need to make the event doneWork with the Calendar and the Schedule programPrepare weekly time and expenses, Inventory and logisticAssist with Employee on boarding, schedule and payrollCoordinate any project with vendor to provide any outside serviceDirected and coordinated activities concerned with the sales organization, hiring new employees and training.Victoria Secret, /Bath & Body Work, Pink, LLC BranchesDate : 08/2015 to 06/2019Sales Specialist Support /Customer Service/ CashierGreeted Customers and make understand the quality with all the products in the companyOur mission make customer satisfaction to understand our quality and make yourself happy for everprocess all transactions and collect payment in the purchase and inventory in the store.References upon request |
