Candidate Information Title Sales Manager Case Management Target Location US-TN-Nashville Email Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes

Professional SummaryWork ExperienceContactSkillsLicensingHi, I'm Heather Jiles.HHEATHERJILESHardworking and reliable Sales Manager focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow as a Sales Professional. 865-684-5311 EMAIL AVAILABLEKodak, Tennessee 37764Sales leadershipFraud detectionVIP customer supportCase managementTransaction analysisActivity monitoringLoss preventionPattern detectionInvestigation documentationReport writingEvidence organizationBusiness consultingPlanningTask prioritizationCustomer relationsMotivationOrganizationLimited Radiology LicenseKentucky Private InvestigatorLicenseSENIOR FRAUD INVESTIGATOR Nov 2020 - May 2023Allied Universal Security Services, Knoxville, TNInterpreted case management system information to assist with customer questions and resolve cases.Analyzed account transactions thoroughly to trace activity and determine action to be taken.Used latest detection tools to identity highly sophisticated fraud attempts.Initiated and performed case investigations, documenting suspected fraudulent activity.SALES MANAGER Apr 2017 - Aug 2020Bluegreen Corporation, Sevierville, TNContacted customers to build trust and leverage consultative sales techniques.Created networking opportunities through active participation in community and professional associations, activities and events. Monitored and analyzed key performance metrics to evaluate effectiveness of sales strategies and identify areas for improvement. Advanced sales management progress by cultivating strong relationships with market leaders and sales professionals. SALES MANAGER Jul 2011 - Aug 2017Westgate Resorts, Gatlinburg, TNGuided team progress by reinforcing goals and objectives and setting clear expectations surrounding policies and procedures. Closed tough deals and complex sales using strong persuasion and negotiation skillsEngaged customers to quickly identify needs, negotiate contracts, and close sales.Reviewed operational metrics and sales data to inform sales strategy.Projected sales and identified less profitable areas by closely monitoring operations.FRAUD INVESTIGATOR Jul 2008 - Jul 2011EducationReferencesTennessee Private InvestigatorLicenseTennessee Real Estate LicenseAvailable upon request.Combined Investigators, Woodstock, GAInitiated and performed case investigations, documenting suspected fraudulent activity.Interpreted case management system information to assist with customer questions and resolve cases.Provided expert testimony during court cases to explain investigation processes and findings.Prepared detailed written reports for use in pursuing criminal and regulatory remedies.Coordinated investigations to identify financial irregularities in billing trends and regulatory compliance procedures. Uncovered fraud and financial misconduct by executing numerous fraud investigations.HIGH SCHOOL DIPLOMASevier County High School, Sevierville, TN