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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEStreet Address
PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYDispatch Manager worked for a private ambulance service company taking emergent and non-emergent calls.911 Dispatcher that is able to work under stressful environments while maintaining composure and giving precise emergency instructions. Able to multi-task and coordinate various emergency service personnel while focusing on issue at hand. Able to type 45 words per minute and maintain a clam assuring demeanor while speaking to the public and emergency personnel.HIGHLIGHTSAssuring dispositionAble to maintain controlKnowledge of 911 dispatching proceduresAble to communicate effectivelyMap reading abilitiesCapable of communicating directionsAble to keep communication recordsWORK EXPERIENCEOctober 2023-Present: Aspen Dental Columbia, SC 29212Operations LeadOrganizing, prioritizing, and preparing daily and weekly tasks in coordination with office coworkers and medical staff that includes following: Greeting, interacting, with established and prospective families/ patients. Determining their needs questions a helpful, efficient, and professional manner. Using EPM3 software to do following: patient check- in/out, view demographic charts, schedule appointments, amend/update patient's personal and insurance information, view patient accounts, print statements, input new patient information. Answering phone assisting the caller or forwarding call appropriate staff. Putting phones on and off service according to schedule and medical staff requests. Looking up each patient's insurance eligibility by researching websites MyInsuranceManager (BCBS), Healthy Connections, and WayStar websites for all other insurance ( Cigna, Aetna, Tricare, etc). Handling payments in person and over the phone. Setting up payment plans and taking card or cash payments on current or outstanding balances. Open and close out batch reports from the credit machine. Attach Alerts on patient accounts, PR 251 denial insurance notices and delete any old alerts, update new alerts, call next day scheduled appointments to confirm or cancel. Responsible for opening of office, preparing for arrival of patient's, and securing and closing the office after the last patient has checked out. Multi-tasking all above activities in busy, unpredictable environment while responding to needs of patient families and doctors/ medical staff, office coworkers. Consult patient's for dental needs, assist patient's applying for third party financing, Scheduling specialist appointments for Oral Surgeon, Endodontist, Implant Specialist.August 2021 - Present : Pediatric Associates LLC, Columbia, SC 29204Organizing, prioritizing, and preparing daily and weekly tasks in coordination with office coworkers and medical staff that includes following: Greeting, interacting, with established and prospective families/ patients. Determining their needs questions a helpful, efficient, and professional manner. Using EPR in NextGen software to do following: patient check- in/out, view demographic charts, schedule appointments, amend/update patient's personal and insurance information, view patient accounts, print statements, input new patient information. Answering phone assisting the caller or forwarding call appropriate staff. Putting phones on and off service according to schedule and medical staff requests. Looking up each patient's insurance eligibility by researching websites MyInsuranceManager (BCBS), Healthy Connections (S.C. Medicaid), and WayStar websites for all other insurance ( Cigna, Aetna, Tricare, etc). Handling payments in person and over the phone. Setting up payment plans and taking card or cash payments on current or outstanding balances. Open and close out batch reports from the credit machine. Attach Alerts on patient accounts, PR 251 denial insurance notices and delete any old alerts, update new alerts, call next day scheduled appointments to confirm or cancel. Responsible for opening of office, preparing for arrival of patient's, and securing and closing the office after the last patient has checked out. Multi-tasking all above activities in busy, unpredictable environment while responding to needs of patient families and doctors/ medical staff, office coworkers.March 2019 to 2021 :OnTime Transport, LLC, Orangeburg, SC 29135, Dispatch ManagerManaged dispatching office medics, EMTS and drivers for emergent and non-emergent calls.Coordinated schedules of dispatchers and crewsOversaw all incoming callsKept records of call logs and personnel calls while making quick decisionsHandling high call volume of calls out of hospital ERs and hospital floor discharges, while coordinating transports to proper facilitiesProperly maintain records in CAD systemTrained dispatchers with our programs and proceduresOctober 2017 to March 2019: Lexington County 911 Communications, Lexington, SC, 911 dispatcherAnswered 911 calls from general public and emergency personnelAssisted general public with emergency situations while coordinating emergency personnel immediate responseRead maps and dispatched personnel to correct response locationsKept call records and documents regarding emergency calls and responseEDUCATIONBrockport High School, 40 Allen Street, Brockport, NY, High School Diploma-general studies/data entryGenesee Community College, 1 College Rd, Batavia, NY, certificates-Liberal arts |
