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Title Vice President Customer Service
Target Location US-TX-Frisco
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Candidate's Name
SVP of Operations EVP Sales & Operations Regional VPProfileAccomplished executive with a proven track record of success for delivering value to an organization. High acumen in Franchise Selling and continued growth and execution, retail management, merchandising, and operations for high profile, high volume organizations. Demonstrated strength in boosting sales revenues, while maintaining a stable cost structure that permits operational efficiency and profitable growth. Exhibits a leadership style that leverages emotional intelligence, personal character and team building skills while gaining total alignment with company direction. Successfully led teams in retail and non-retail, wholesale, supply chain, and financial service environments.Professional ExperienceTMX Finance Family of CompaniesSenior Vice President of Operations Jul 2018-PresentDirectly reporting to the Chief Operations Officer.Leading the largest area in the company in Sales, Growth YOY of +25%, profit of +55%, and ROA of +51%.Responsible for all areas of the business with P&L responsibilities for 430 locations in the Southwest and on the West Coast.Work closely with the underwriting team with a strong focus on loan origination.Jani King InternationalExecutive Vice President Sales & Operations, US Sales Apr 2017-Jun 2018Directly reporting to the President and CEO.Held total P&L responsibility for US sales and operations, including new franchise sales development, all personnel decisions, profitability and sales growth in 20 regions/states/scope across the US and International. High urgency on Franchise Sales, Franchise overall Performance with 1050 franchise owners in the US.Created a team environment while exceeding desired results with YOY increases of +8% vs negative results prior.Executed Jani Kings business operating model and consulted selling with each business opportunity with focus on Franchise selling and business offerings.Created a vision that utilizes todays technology while challenging the present and future work force.Promoted to EVP after 7 months in VP of Sales and Operations position.Time Warner CableRegional Vice President of Stores, West Coast Operations Oct 2013-Apr 2017Largest turnaround in the enterprise in just 12 months in sales and profits at 45% YOY subscription improvement, Ranked #1 in the company. 85% increase in a 2-year comp. 250 stores creating $500M revenue.Upgraded talent to create a strong culture of selling to deliver Best in Class results which drove the largest improvement in associate commissions for 2 years running. 4000 Associates within the region.Developed and implemented store standards promoting brand integrity which cascaded across the county. Led a specific sales strategy to drive revenue with certifications levelsLed a transformational change within the organization while leading in company KPIs.Candidate's Name
(469) 486-1940 EMAIL AVAILABLE http://LINKEDIN LINK AVAILABLE Frisco, TXRVP Sears Holding CompanyProfessional ExperienceOutlet Division-Central Division Oct 2011-Oct 2013Led the company with KPI results and store standards while driving associate engagement with quickest turnaround in the company. Full P&L operations at 126 stores.Drove a 25% improvement in EBITDA compared to prior year, bringing the region in to a positive EBITDA position.Full line division-Selected by SVP to drive a major market initiative for Full-line retail stores.Successfully moved the most opportunistic region the company to the best performing region.Successfully led a fast-paced transformation in Store Operational Standards with Appliances, Apparel and Footwear.Radio ShackPhoenix, AZ Feb 2009-Oct 2011Area Vice President, West Coast Operations/Central Area Vice PresidentLed an Area team of 7 Regional Vice Presidents with 76 District managers and 1500 stores totaling $1.1B in annual sales. This included wireless kiosk sales within Sams/Target. Managed total store P&L operations with focus in wireless with all 4 major carriers. SVP Level-1 of 4 spanning the nation of 6000 stores. Partnered with 450 of the stores which were Franchise Owned. Partnered with our operations team to ensure execution of the Brand and growth from each Franchise location.Turned around the bottom ranked area after first quarter in that role. Continued to lead the company in sales, margin, and net profit. (11% improvement in 7 monthsBottom performance to top ranked). Exceeded prior year sales in Franchise owned stores by 13%.Substantially improved store standards and results by upgrading talent at all levels, setting high expectations, and providing clear and consistent messages. Achieved company leading sales increase in wireless business and focused attach selling. Led company in customer service scores.Prior to West Coast assignment, successfully ran the Central team which led the company in Q1. Teams reduced the Negative EBITDA. Turned performance around by +12%.Promoted to AVP in the West, our team won the Incentive Trip Award for the Best Area Performance for Q4 2010. (first of 4 areas.) Worked closely with the real estate team on site selection and performance exit clauses.Regional Vice PresidentFt. Worth, TXPromoted to AVP after 10 months in this position.Led a Regional Team and 9 District Managers in 200 stores in the Dallas Metro and East Texas regions. Total P&L budget and operating responsibilities with strong focus in the wireless business. Worked closely and partnered with 90 Franchise owned stores. Focused on their individual profits and driving results, increase these stores by 19%Turned region performance by +34%, took the bottom quartile ranked region and ended the year with a TOP 3 finish in the company. Reset the company standard and instituted a newly developed Plano-gram strategy and cascaded it across the company. Team achieved top quartile in Customer Service scores for the year, recognized by AVP/EVP and othercompany executives, which resulted in a promotion to AVP in December 2009. Worked closely with the real estate team on site selection and performance exit clauses.Reduced negative EBITDA stores from 12 in 2008 to only 2 in 2009. Promoted to AVP/SVP.Led the company in 8 of 10 performance metrics in the 3rd and 4th quarter of 2010.Circuit CityDallas, TX Sep 2001-Feb 2009Vice President of Retail Sales Jan 2007-Feb 2009Reported to EVP of Sales. Promoted to VP SalesResponsible for 7 Regional Vice Presidents within the company as well as 2 RVP-ITs, 81 DMs, and 846 stores.Improved EBITDA by 22% in the first year.Oversaw the rollout of Fire-Dog, (Geek Squad) - Circuit Citys computer/audio/video installation initiative. We exceeded all company expectations. Worked with the real estate team on all site selection and performance exit clauses.Model region for supply chain and best practices/POS replenishment/ distribution, and efficiency/cross docking. Partnered with T-Mobile and Verizon wireless as 3rd party carriers. Led company in Roadshop sales.Partnered with XM Radio and Sirius sales teams to drive sales and customer experiences throughout the company.Candidate's Name
(469-486-1940) EMAIL AVAILABLE http://LINKEDIN LINK AVAILABLE Frisco, TXProfessional ExperienceCircuit CityDallas, TX Sep 2001-Feb 2009Regional Vice President, Southwest RegionResponsible for all store operations of largest region in the company, including 147 consumer electronic stores, located in 6 states with sales of $2.5B and over 4,500 associates.Earned the 2005/2006 Chairmans Award, the only recipient in field operations. Promoted to VP Sales. Led the region to achieve Top Region in 2005-2008 in profit metrics and top ranking in Associate Engagement scores, as well as top performance. Partnered with T-Mobile and Verizon wireless as 3rd party carriers.Led the Southwest to achieve Top Ranked Region over a 4-year period in Customer 1st scores.Supervised 13 District Managers trained and promoted 12 DMs. Mentored 6 new RVPs.Based on superior performance, was asked to take on additional responsibility for 50 Florida stores, achieved a +1% company contribution in just 5 weeks. Managed and developed 9 RVPs.Southwest Region lead the company in sales, shrink, warranty, services, and customer and associate engagement scores. Defined customer service strategies, competitor and market evaluation, and merchandise presentation. Recognized by CEO and EVP for overall performance.Led company in Roadshop sales, auto installation sales, and attachments & features. Partnered with XM Radio and Sirius sales teams to drive sales and customer experiences.Implemented many best practices that were adopted as company standards; Build a Dream, Talent Boards, Vertical Pricing Strategy, Store Visit process, Innovation Market, and Transformation Roll-out.Trained/Coached teams that reduced negative EBITDA stores and showed profitable growth by +10%.Wal-Mart StoresBentonville, AR Feb 1991-Aug 2001Vice President of Sales/Walmart-McLaneDeveloped relationships that included many C-Store chains leading to $850M annual sales.Collaborated with 10 account managers to develop quarterly reviews and business plans that helped customers improve their profitability. Managed the tobacco category for Walmart. Supported category managers in Department 2 and Department 4HBA/Healthcare/ Department 1 (Food/ Beverages)/ Department 4 (Stationary Supplies).Consulted customer base in merchandising, receiving, and delivery to maximize profit. Initiated and rolled out the private label brand in Department 1 for the company. Worked closely in operations with all RVPs, SVPs, Merchandising VPs, and Executives on operations within Walmart and McLane.Led McLane distribution center, over all inbound and outbound activities, including warehouse operations/on-time delivery, order accuracies, and overall productivity.Led Supply Management/Procurement in distribution centerDistrict Manager of OperationsPhoenix, Oklahoma City, and Bentonville, ARApparel, Shoes, Jewelry, and store operations for 7-9 stores, ranging from $50M to $110M each. The district totaled annual sales of $495M. All stores profitable by $1.1M+.Recognized for having the highest Net Profit out of 351 districts.Promoted to VP sales.

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