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Title Customer Service Test Engineer
Target Location US-VA-Woodbridge
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Candidate's Name
Active Public Trust USPS ClarenceEmail: EMAIL AVAILABLECell: PHONE NUMBER AVAILABLEObjectiveAiming to secure a position in logistics and customer service field.Professional Summary5 years experience working in warehouseLogistics specialists monitor the shipping and receiving of products through Dispatching, tracking shipments, liaising with suppliers, coordinating warehouse activities, and reviewing contract plans and processing reports..Professional ExperienceELogistic May 2021- PresentDispatch /SupervisorResponsibilities:5 years experience working in warehouseLogistics specialists monitor the shipping and receiving of products through tracking shipments, coordinating warehouse activities, and reviewing contract Plans and processing reports.Planning and assigning routes. Identifying potential delays and adjusting routes as neededResponsible for company logistics by managing inventory, storage, and transportation.Ensured logistics coordination through the safe and timely pick-up of delivery and international shipments .Handling customer service calls and emails, including booking requests.Booking transportation requests. Tracking and monitoring drivers.Professional ExperienceUnited States Postal Services May 2015- 2021Team Lead Software Test EngineerResponsibilities:Analyzed user/business requirements and developed various Test procedures, Test Matrices, Test cases and Test Scripts.Created Test Cases using ALM which would cover all the functional specifications in detail.Develop and executing test plans, test procedures, and test cases based on requirements and analysis and design documents in accordance with accepted testing methodologies in test Lab.Attended daily defect status meetings and weekly team status meetings for reporting testing status and shared ideas for improved testing efforts.Reviewed and analyzed System Requirements Specification (SRS), Functional Requirements Specification (FRS) and Software Design Document (SDD) Develop Test Plans, Test Cases, Traceability Matrix, and Test Analysis Report (TAR). Proficient in Black Box, Functionality, Positive, Negative, Integration, System, Stress, Regression and User Acceptance Testing (UAT). Performed Security Testing for unauthorized access of the application with Positive and Negative testing. Involved in writing SQL queries for Backend jobs pull. And to verify the database updates, inserts and deletions etc., of the records, and validate them. Extensive Backend Testing to Test Data Validity and Data Integrity. Analyzed Manual Test Cases with QA Team for most important & high priority
 Worked on designing and executing Manual test cases. Ensured traceability between Requirements and Test Cases.Utilize complex relational databases to develop and analyze data used in a supply chain management communication and business transactions systems.Act a SME for the US Postal that creates mail.dat and mail.xml files for testing postal systems. Using Soup UI and MDX Client tools.Create dot Data files using Note ++ and dot XML files using Soup UI and Soup UI Pro that are used by the postal system to capture shipping information from mailers. Which are store for future use in Share Point.Analyze information needs and functional requirements from Technical Requirements/Functional requirements, Software Requirements Document; Process Flow, Work Flow and Data Flow Documents; UML Use Cases to create proper testing documentation.Lead a team of five that works on XML schema and XML message creation and requirements.Develop SQL queries for pulling mailer submit files from database to use as test data and to also generated reports for customers.Environment: Windows, UNIX, J2EE, WebLogic, VB Script, Oracle, TOAD, UFT, and ALM.Professional ExperienceFirearms Instructor Jan2011  June 2016Trained PSOS for Department of Homeland SecurityTrained unarmed and armed Security Officers for State of VA in Private sectorAdvanced experience in Security.Professional ExperiencePapa Johns Pizza March 15  June 2022Delivery driverGood driving record.On time deliveries.Technical SkillsTest ToolsHP QTP,ALM, Quality Center, JIRA, Bugzilla, ClearQuest, Rational Suite - RQM, RTC, Testlink, VersionOne, SoapUI, SQL Developer, ToadSoftwareMS Office, Toad, VSSLanguagesC/C++, SQL, PL/SQL, VB.Net, HTML, Shell Script, Java, Java Servlets, JSP, JavaScript, J2EEDatabasesOperating SystemsOracle, SQL Server, MS AccessLinux, VMware, QNX & Windows, MS-DOS, HP-UNIXReferences: available upon request

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