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Click here or scroll down to respond to this candidateCandidate's Name
Euless, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLELooking to share my customer service expertise skills with a great company. Always love learning something new!Willing to relocate: AnywhereWork ExperienceCaregiver/Personal AssistantLucky Enterprise - Euless, TXApril 2022 to PresentTo assist the hearing impaired person with daily living duties. Be sign language interpreter for the deaf individual.Stay at Home ParentEuless, TXJune 2019 to September 2022The gaps between some of these companies have been a stay at home mom experience. I think its important for child development to be a present.ClerkSikorsky Aircraft Corporation - Grapevine, TXMay 2019 to November 2019Assisting engineering department with the work orders. Make sure work positions in the company with any clerical work ran on schedule, meet quota, due dates, scanned incoming document, building guides for the repair team, put in the system what is going on with that specific blade or part. We must track all blades to make sure the information is correct, as well as they are going to the right customer in a proper manner.Scheduling ManagerLykes, Cartage - Grapevine, TXDecember 2018 to March 2019Assisted truck drivers in ensuring that their merchandise was loaded on time and delivered to their destination within limited time constraints and deadlines. Developed a process improvement by adjusting in our database when our drivers returned with their load, including counting inventory, mileage and ensuring driver logs were up to date. Proficient in Microsoft Excel and Word. Ran daily spreadsheets for drivers and their routes. I made inbound and outbound calls. Responsible for managing budgets as well as ensuring quotas were met.File Clerk/Office AssistantDeluxe Corporation - Dallas, TXJune 2018 to November 2018Job duties included assisting HR Manager acquisition employee's new hire paperwork, ensuring accurate forms were completed and filed. Created files for new employees and ensured that terminated files were pulled and filed separately. Filing for workmen's comp, medical files, and I-9 forms and employee's ID's. Assisted in onboarding new employees. Helped wherever needed. Customer Service RepresentativeAmerican Airlines - Euless, TXSeptember 2012 to November 2013Job duties included answering incoming phone calls and making flight reservations for customers. Facilitated helping customers change flight itinerary when necessary. Very helpful, courteous, and compassionate with customers in distress (missed flights, change in travel plans, etc.). Trained and prepared to manage all customers travel arrangements. Customer Service RepresentativeKings 3 of America - Coppell, TXOctober 2008 to April 2009Managed incoming calls from distressed individuals who were calling from elevators, pool phones, and help phones. Also assisted distressed callers by contacting emergency personal in their local city. Assisted clients to verify that their emergency phones were working properly. Customer Service RepresentativeGaylord Texan - Grapevine, TXSeptember 2007 to September 2008Answered incoming calls from hotel guests and prospective guests. My other various duties included making reservations for the hotel, restaurants and various special events held at the hotel. Customer Service RepresentativeMark of Excellence - Euless, TXApril 2005 to January 2006Answered incoming calls from customers and assisted them with their orders. Assisted distressed customers.EducationAssociate in BusinessColleyville Heritage High School - Colleyville, TX December 2019 to 2020Skills Data Entry (7 years) Customer Service (9 years) Filing (5 years) Inventory Clerk (6 years) Docket (5 years) Microsoft Office (3 years) Quickbooks (2 years) Excel (4 years) Employee Relations (4 years) Project Management (2 years) Human Resources Benefits Administration (4 years) Change Management (4 years) Performance Management Process Improvement English (10+ years) SAP (3 years) Employee Orientation PeopleSoft Office Management Payroll Recruiting Strategic Planning Quality Assurance American Sign Language Personal Assistant Experience Customer service Front desk Data entry Conflict management Personal assistant experience Communication skills Computer skills Patient service Caregiving Administrative experience Microsoft Office Clerical experience Social work Mentoring Quality assurance Negotiation Driving Medical terminology Hotel experience Restaurant experience Office management Typing Call center Organizational skills Document management Cold calling Office experience Translation Sales Management Computer literacy Phone etiquette Time management Microsoft Excel SAP Customer support Microsoft Outlook NetSuite OracleCertifications and LicensesDriver's LicenseAssessmentsCustomer focus & orientation ProficientAugust 2022Responding to customer situations with sensitivity Full results: ProficientCustomer service ProficientAugust 2022Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
