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Customer Care Service Resume Richmond, V...
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Title Customer Care Service
Target Location US-VA-Richmond
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name , IIMidlothian, Virginia Street Address  EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking Sales/Marketing/Real-Estate/Construction Role Results-oriented, versatile Real-Estate and Construction Professional with extensive residential and commercial construction experience in property management and facility maintenance. Core competencies include Organizational Leadership, Operations Management, Project Coordination, Estimation, and Strategic Planning & Execution. Outstanding written and verbal communication skills, presentation skills, organizational, customer service, and problem-solving skills. Able to effectively manage construction crews on multiple capital projects resulting in increased bottom line revenue.Computer Skills: MS Outlook, MS Office Suite (Excel, Word, PowerPoint), MS Project, Canvas PROFESSIONAL EXPERIENCECustomer Care Representative/Warranty Technician-Main Street Homes (May 2022-Present) Duties Included: New Home Orientations, Closing Walks, Year End Service visits, Warranty Request Visits Scheduling Appropriate Trades for warrantable items, document warranty visits with pictures onto Canvas forms and filling out proper VPO requests Coordinate with Trades to complete all warrantable repairs and lead them as a team Communicate with Homeowners, trades and Customer Care about repair status and scheduling timelines Maintain Customer interaction through warranty period Manage Homeowner service ordersOutside Sales Representative- Lowen Corporation (July 2014- December 2021) Duties included: Responsible for bringing in new Real Estate sign business by prospecting for customers via phone and office visits. Brought in over 100 new accounts annually Work local and National Trade Shows across the country to highlight the Lowen brand while developing relationships across the country Sponsored customers charitable/community events by donating product or monetary donations Provided product samples to new companies for quality comparisons Increased Sales 300% over East Coast TerritoryProperty Preservation & Project Management Services- Sommers Enterprises, LLC (April 2009 July 2014)Duties include: Property Preservation & Project Management Services on REO Assets for Freddie Mac, Fannie Mae, Premier Asset Services and other small lenders in excess of $3,000,000 Managed and supervised crews of carpenters, roofers, window installers, painters, and flooring and HVAC technicians Reviewed contracts, prepared estimates, and scope of work, contract sum, labor specifics, and change orders on multiple ongoing projects Conducted site visits to confirm progress and adherence to project scope and OSHA regulations Conducted over 300 home inspections annually to determine construction repair/remodel costs, structural integrity, mechanical safety, and environmental hazard existence in residential homes Commercial Maintenance Sales- EMC Mechanical Services (April 2007- March 2009) Duties included: Developed and managed energy audits and financial analysis reports for CEO's/CFOs on commercial buildings Inspected building mechanicals for energy efficiency and remaining useful life in order to determine energy savings projections and capital improvement costs Determined maintenance schedules for boilers, chillers. PTAC units and all refrigeration equipment for facility maintenance programs Provided board room presentations to upper-level management to highlight features and benefits of preventative maintenance programsPage 2 PROFESSIONAL EXPERIENCE (continued)Outpatient Marketing Director- HealthSouth Rehabilitation Hospital of Virginia (January 2004- March 2007)Duties Included: Developed and implemented marketing strategies for outpatient development and sponsorship opportunities through various healthcare networking initiatives, reflecting the diverse interests and healthcare services programs offered Built and enhanced relationships with Corporate Partners, Nonprofit Partners and community volunteers Led various print, radio, and television campaigns and increased sales by 145%. Led implementation and logistics of fundraising events and volunteer projects Maintained ongoing communications with nonprofits and municipalities engaged in disaster relief Sales Agent/Sales Manager/Broker- Coldwell Banker Real Estate Corporation (October 1996 to November 2003)Duties included: Promoted and administered the company's marketing and sales programs, ensuring realtors effectively utilized the tools provided to increase sales of new and existing homes Initiated and managed the sale of new homes from the design stage to mortgage acquisition through settlement Accomplished direct sales and marketing of product inventory through established client base, assertive cold calling, prospecting, referral networks, and print and media outlets Managed 30 sales agents and 5 support staff Organized and planned special events, meetings, training programs and educational classes for sales agents Developed all marketing collaterals for local print, television, radio, and internet campaigns Organized displays in Home and Trade showsEDUCATIONVirginia Commonwealth University, Richmond, VA - BS in Business Administration Flight Safety International, Vero Beach, FL- Professional Pilot Training Program References can be provided by request.Assessments (Indeed)Sales skills- Highly ProficientDecember 2021Influencing and negotiating with customersFull results: Highly ProficientCustomer focus & orientation- Highly ProficientDecember 2021Responding to customer situations with sensitivity Full results: Highly Proficient

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