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Customer service RepresentativeAlbany, GAPersonable customer service representative committed to providing high-quality service and superior guest experiences, Positive personality with excellent interpersonal and relationship -building skills. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCashier and Customer ServiceWoodall's convenience store - Albany, GAMay 2022 to PresentTo collect payments by accepting cash,check or charge payments from customers and make change for customers.Balance cash drawer by counting cash at beginning and end of work shift.operated a pricing item for applying prices to sale or purchase.Operations AssociateKhols - Albany, GADecember 2021 to April 2022Scanning items,removing theft section device,process payment and bagging purchase. returns and exchanges.Responsible for offloading of merchandise trucks, locating stock,packing items for shipping and in-store and drive-up customers,in a timely and efficient manner.operated pricing machine to label sale items and store products for purchases.General Sales AssociateBelk - Albany, GAOctober 2019 to October 2021 Complied with Belk established policies and procedures Oversaw Belk store opening and closing duties Generated and achieved daily, weekly, and monthly sales goals Used advanced UPC code device knowledge to recommend, locate or obtain merchandise for customers. Stocked shelves and verified inventory codes Responsible for online package and order management Operated point-of-sales (POS) system. Processed customer store credit accounts. Assisted customer in resolving issues of check or credit payments. Accuracy in opening and closing out cash drawers for further store processing. Production WorkerWoodgrain Millwork - Albany, GAJuly 2019 to September 2019Required to maintain product quality by measuring,labeling,and inspection of all doors quality and,appearance for shipping.maintain a production of 1200 doors. Responsible for running door production machines and emergency stop controls.responsible in leading team towards production quotas.Production WorkerKeystone Foods Equity Group - Camilla, GAJanuary 2018 to June 2019To meet daily production quotes in a fast paced work environment.maintain various work stations in production of poultry items.Line LeaderOlive Garden - Albany, GADecember 2016 to December 2017Prepared hot food items per recipes. Prepared all grill items to guest specifications. Provided guest with timely and well prepared food items. Maintained a safe and sanitary food service atmosphere. Recreate unsatisfactory orders from other team members.Responsible for cleaning and maintaining co2 lines for beverages and draft beer lines.Kitchen Manager/Corporate TrainerPittsburgh Mercy Health System - Pittsburgh, PAOctober 2012 to October 2016Prepare meals; following daily menus. Responsible for tracking inventory and ordering food supplies. Responsible for maintaining cleanliness and safe food service environment. Maintain proper storage and labeling of food items.responsible for staffing employees for shift. Prep CookRight By NATURE - Pittsburgh, PANovember 2009 to September 2012Prepare hot foods for hot bar. Create items for salad bar. Prepare and make sandwiches and pizza via menu or client specifications.Poultry production workerCLAXTON POULTRY - Claxton, GAMay 2004 to August 2009Processed poultry products,maintained various work stations with the production line processing poultry food products.Responsible for checking the safety and temperature of poultry line items. EducationSERVSAFE in Food ManagementSPRINGBOARD KITCHENS - Pittsburgh, PAJune 2011 to June 2013High school or equivalent in GENERAL STUDIESOliver High School - Pittsburgh, PASeptember 1991 to May 1994Skills Hos (7 years) Hospitality (7 years) inventory specialist. (6 years) Production Management (4 years) Production line (3 years) Microsoft office (6 years) Upselling (5 years) Custodian (4 years) Troubleshooting (9 years) Warehouse Management (4 years) Materials Management (7 years) Machine Operator (4 years) Assembly Line (5 years) General Labor (8 years) Food Safety Managemant (10+ years) Customer Relationship Management (5 years) Appointment Scheduling (1 year) Staffing specialist (7 years) Retail Sales (6 years) Excel,Word,outlook,microsoft data base (8 years) Customer Service Food Service Crew Member Customer Care Call Center Customer Support Casual Dining (4 years) Restaurant Experience (5 years) Cashiering (8 years) Cash Handling (8 years) Retail Management (4 years) Food Service Management Human Resources Inventory Control Kitchen Management Experience Order Management System Organizational Skills (9 years) Food Production Human Resources Management Budgeting Food Production Catering Culinary Experience Restaurant Management Labor Cost Analysis POS Purchasing Pricing Quality Assurance Profit & Loss Employee Orientation Time Management (8 years) Writing Skills (10+ years) Operations Management Merchandising Computer Networking SAP Forecasting Computer literacy Typing Microsoft Powerpoint Picking and packing (2 years) 10 key calculator Supervising experience Sales Microsoft Word Store management Supply Chain POS System (5 years) Bopus/drive-up (3 years) Hotel experience Guest services Cooking Communication skills Guest services Hospitality Restaurant experience POS Supervising experience Customer service Cash handling Operations management Customer relationship management Order management system Sales management Profit & loss Cooking Kitchen management Teaching Assembly Relationship management Front desk Retail sales Operating systems Sales Inside sales Upselling Cash register Quality assurance Store management Hotel experience Marketing Warehouse management system Windows Materials management Human resources Merchandising Analysis skills Typing Computer networking Software troubleshooting Salesforce Pricing Communication skills Phone etiquette Phone triage Appointment scheduling Food handling Retail math Leadership Food service Grocery store Basic math English Time management Organizational skills Microsoft Office Management Retail management Budgeting Business management Account management Writing skills Kitchen experience Knife skills Meal preparation Human resources management Serving BartendingAssessmentsSales skills CompletedMarch 2022Influencing and negotiating with customersFull results: CompletedCustomer service ProficientJuly 2021Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkillsComplaint resolution,Sales expertise, credit card processing,pos system expert,cash handling,basic math, |