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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEINSURANCE UNDERWRITER CUSTOMER CAREUnderwriting Management / Risk Management / Underwriting Compliance / Loss Control / Financial Reporting A directed and accomplished Insurance Underwriting Professional with 12 successful years of combined experience in Insurance/Compliance Underwriting, Claims Processing, Risk Management, Trend Analysis, Loss Control, Regulatory Compliance and Agent/Client Relations. Broad technical knowledge in accurately assessing industry trends while assisting agents in growing new business and furthering existing business. Skilled in synchronizing business, analyzing trends as well as underwriting complex commercial umbrella and premise personal liability policies. Re. Demonstrated strengths include: Underwriting Management Risk Management Agent/Client Relations Improving Underwriting Performance and Profitability Securing Competitive Advantage Analyze Policy Contracts Coverage AnalysisLoss Control State Regulatory Compliance Forward-Looking Decision-Making CAREER PROGRESSIONNew American Funding; Austin, Texas 2019- presentCustomer Care Answers questions about service for inbound calls and emails. Adjusts errors and complaints. Studies and standardizes procedures to improve efficiency. Founding member of correspondence team. 12/2019 completed the most emails and phone calls for the team. Maintains balance between call center and email inbox needs. Veterans Administration; Austin, Texas 2014-2019LICENSED ADJUSTER Process approximately 150 medical claims per day; decipher coverage of incident through rigorous investigations, review and technical research, detecting possible fraud, duplication and/or waste as well as flagging suspicious-looking claims Develop/maintain classified materials; maintain confidentiality working with records and files, complying with HIPPA and government rules and regulations Diligently go through each claim with a fine-tooth comb before submitting, ensuring everything is accurate and legitimate Progressive Insurance; Austin, Texas 2006-2012CLAIMS ADJUSTER Processed automobile insurance claims, involving personal injuries or 3rd-party property damage from liability situations Inspected and investigated claims to determine extent of damages by viewing photographs, statements, and interviewing claimant and witnesses; verified coverage through insurance policy; valuated damages to ascertain compensation amount Consulted with police, accountants, architects, construction workers, engineers, attorneys and physicians to get expert evaluation along with viewing hospital records Listened to recorded statements and/or watched audio/video surveillance when available Evaluated information to determine how to handle the claim; negotiated with claimant to settle; issued payout amounts Farmers Insurance; Austin, Texas 2012-2014UNDERWRITER COMPLIANCE SPECIALIST Well respected by upper management and colleagues, underwriting 5-10 commercial and consumer policies per week, primarily within the State of Texas while maintaining compliance Analyzed and conducted risk assessment associated with each policy, following regulations and compliance Diligently proofread each policy before submitting back to agents, ensuring pricing, terminology and wording was correct throughout the policy; explained underwriting conditions as well as if policy was accepted/declined to relay to client Applied strong knowledge and understanding of analyzing financial statements, authorizing business based upon companys history, researching regulations and industry trends associated with each policy Expertly trained newly hired Underwriters on how coverage works while getting them up-to-speed on company guidelines, collateral needs, procedures and software; assisted agents by providing selling points that helped them close in record time Published, How Credit is Used to Underwrite a Policy, for the Breaking News Newsletter, January 2013 Candidate's Name
Page 2Progressive Insurance; Austin, Texas Cleveland, Ohio 2006-2012 CUSTOMER SERVICE REPRESENTATIVE, COMMERCIAL AUTO DIVISION Identified and qualified potentially new clients through hundreds of inbound calls per day Won numerous contracts through highly consultative sales and relationship building Answered questions, obtained information and matched clients needs with requirements for auto insurance Reviewed insurance plans with each client, explained laws, policy provisions and premium formulas Maintained excellent customer relations, and secured trust and confidence, manifesting repeat and referral business Achieved notable recognition and spurred growth through continuously winning business Took payments, researched issues and resolved complex items Decided if risk factor was acceptable, what endorsements were used, classification and/or cancellation; addressed client in a professional manner regarding approval or decline Cross-sold additional premiums; maintained existing business through contact on an annual and/or quarterly basis Taught, mentored and trained newly hired reps, helping them transition from practice calls to their first call alone EDUCATION: B.S. in Communication Studies, Minor in English, Kent State University, Lambda Pi Eta; Kent, Ohio TRAINING: CIC TrainingPUBLISHED: How Credit is Used to Underwrite a Policy, for the Breaking News Newsletter, January 2013 TECHNOLOGY: Windows, Word, Excel, Outlook, Lotus Notes and In-House Software Programs |
