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Title General Manager Customer Service
Target Location US-NY-Westbury
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Carle Place, New York Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYServiced-focused General Manager with over 20+ years experience dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.SKILLSAdministrative ManagementSales TrackingBusiness LeadershipFinancial Statement ReviewSupplier MonitoringProblem Anticipation and ResolutionManagement TrainingWORK HISTORYGENERAL MANAGER 07/2021 to CURRENTBuzz'd Express Coffee Enterprises Bellmore, New YorkAssisted in building and setting up first locationSupervised preparation of 125 + meals and beverages for customers.Ensured customer satisfaction with quality food and exceptional service.Managed inventory and ordering of food, equipment and supplies.Ensured compliance with all regulatory requirements and facilitated inspections.Trained service staff to enhance customer service and increase profits by suggestive selling products.Networking and developing new leads for increased revenueGENERAL MANAGER 01/2011 to 06/2021Ben's Restaurant & Caterers New York, NYMonitor purchasing, storage, preparation, cooking, handling and serving of all food and beverage products to ensure correct recipe, portion and specification standards.Enforce standards for personnel performance and customer service, estimate food, liquor, beer, and wine consumption for purchasing needs, Act as support system for all areas of restaurant, 100% table visitation always enforced.Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.Organize and direct training programs within restaurant, Schedule staff hours and assign duties, maintain high levels of cleanliness and sanitation, ensure highest quality levels of products and services, monitor compliance with Department of Health and fire regulations regarding food preparation and serving.Networking and developing new leads for increased revenue.PHARMACY TECHNICIAN/ADULT HOME DIVISION TEAM LEADER 01/1999 to 01/2011Chem RX Long Beach, NYPerformed wide range of pharmacy operations with strong commitment to accuracy, efficiency, and service quality.Coordinate verification and filling of more than 100 prescriptions daily and entering third party information, knowledge of several types of industries serviced (adult, assisted living, and skilled nursing), customer service, and training of new employees.Being able to read NY state official prescriptions, interim orders, monthly orders, controlled substance procedure, new admissions and readmissions, familiarity with HBS and Docutrack systems.EDUCATIONManagement Training and Supervisory DevelopmentSuffolk County Community College, Long Island, NYEconomics, Computer Science 1989Queens College of CUNY, Flushing, NY.

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