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SUMMARYDedicated Customer Service Specialist with excellent organizational skills and great attention to accuracy and details. Self-motivated with the ability to communicate with peers in a team environment.EXPERIENCEAirgas - Production Support SpecialistPiscataway, NJ  05/2023 - CurrentCornerstone - Quality Control InspectorNorth Brunswick, NJ  09/2020 - 05/2023PIM BRANDS - Quality Control InspectorSOMERSET, NJ  03/2017 - 09/2020CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLESKILLSJamar ThorbourneDraft and distribute production work orders and job requirements to meet manufacturing quotas. Keep daily operations and projects in line with schedule and budget demands. Use daily system logs to document production information, discussing issues with management.Review work orders to determine type and quantity of materials needed for each production batch. Oversee production process and prepared proper documentation for dispatch. Document production logs by entering data into computer system. Perform production adjustments for quality and productivity. Assess materials, parts and products for conformance with quality control requirements and production specifications.Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.Monitor testing procedures and verified performance test according to established item specifications and protocol Run routine analytical analyses on production samples. Oversee maintenance, calibration, and control of inspection, measuring, and all test equipment.Inspected parts to determine changes in dimensional requirements, using rulers, calipers, micrometers and other measuring instruments. Documented findings and generated reports with data and recommendations. Operated, calibrated and maintained testing equipment. Checked color, shape, texture and grade of products and materials against established templates, charts and samples. Evaluated items to assign grades and marked quality level, rejection status or acceptance. Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records. Generated and submitted detailed reports to regulatory agencies and company leadership to Data evaluationInspection techniques andmethods Problem Resolution Process optimization Microsoft office Digital caliper Digital micrometerDouble Miter, Chop, and RipSawELIZABETHTOWN GAS - Customer Service Representative UNION, NJ  03/2013 - 03/2017PSEG - Customer Service RepresentativeCranford, NJ  10/2000 - 02/2013help drive enhancements.Performed daily inspection rounds throughout facilities to check on all equipment and machinery. Operate electronic inspection equipment and software. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.Adhered to company policies and scripts to consistently achieve call-time and quality standards.Maintained accurate and current customer account data with manual forms processing and digital information updates. Initiated termination of customer contract upon request. Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.Researched issues through identification of similar past problems and recommended most appropriate solution. Documented and detailed calls and complaints using call center's CRM database. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Handled new installations of Gas & Electric, billing discrepancies and corrected them, issuing dialing service orders for technicians, dispatched gas, electric, and emergency technicians to locations.Entered customer interaction details in [Mainframe,CICS,SAP,CRM,Outlook,and OMS] to track requests, document problems and record solutions offered. Responded to customer requests for products, services and company information. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Closely monitored dispatch board to triage and prioritize over 100 daily calls.