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Click here or scroll down to respond to this candidateCandidate's Name
2 4 4 8 FRANKFORT CT NORTH PORT, F L 3 4 2 8 8PHONE NUMBER: ( 9 4 1 ) 5 4 4 - 0 5 4 3E - MAIL: A J EMAIL AVAILABLEOBJECTIVEA dynamic and results-oriented professional seeking a challenging position that will effectively utilize my professional experiences by applying them towards a new and challenging career. Articulate and persuasive in dealing with management, peers, staff, and diverse clientele. Proficient in Microsoft Word, Excel, Access, PowerPoint and Outlook. I have an extensive array of experience ranging/but not limited to customer service, sales, accounts receivable/accounts payable, data entry and administrative assistance.PROFESSIONAL STRENGTHSProficient in Microsoft Dynamics GP, Salesforce CRM, Microsoft Word, Excel, Access, PowerPoint, Outlook and HTML.Experienced in customer/account services, sales, marketing, accounts receivable/payable, data entry/order processing, database management, administrative/executive assistance and VoIP implementation and service delivery.Articulate and persuasive in dealing with management, peers, staff, and diverse clientele.Outstanding interpersonal, motivational and presentation skills.Excellent project/task management skills.Self-motivated with strong problem solving and organization skills.Passionate about quality and customer satisfaction.Bilingual in English and Spanish.EXPERIENCE2012-Present Star2Star Communications/Sangoma Sarasota, FL Senior Billing Specialist/Accounts ReceivableWorking knowledge of automated financial and accounting reporting systems (Microsoft Dynamics GP).Manually review and process high-volume daily batch invoices for accuracy and make sure that they are processed and sent out in a timely fashion.Verify discrepancies by clients and provide solutions to their billing issues via phone, email and our internal ticketing system (Salesforce CRM).Monitor invoicing exceptions and unique customer situations while keeping other internal team members aware of any issues.Track and log changes, escalations and corrections following best practice discipline and utilizing company metrics.Perform month-end closing reconciliation and generate customer specific reports.Work closely with the Internal Development team to help identify and fix any underlying issues with the billing system.2006-2011 Katzman Produce, Inc. Bronx, NYSales Assistant/Customer Service/Accounts ReceivableOrganize and implement the short-term daily activities to achieve an orderly sales, product promotion and distribution process.Plan and coordinate with management and sales team to support daily sales objectives.Direct interface with the terminal marketplace and large, long-term and daily customers while continuously adding new customer accounts.Strong numerical ability and clerical perception to estimate and negotiate prices.Interact with vendors and buyers concerning pricing, availability and special orders.Skilled in areas of order processing, inventory control and cashier management.Manage cashiering activities in areas of purchasing, returns and exchanges.Accounting duties include posting checks to the customers account, allocation forms where attached with a copy of the customers check, adjustments to post misapplied checks, billing errors, retro credits and debits.2003-2006 Rainbow Linens, Inc. Elizabeth, NJSales Assistant/Customer Service RepresentativeRecognized by company for outstanding sales service and consistent leadership in reaching company goals.Planned and implemented sales and new business development initiatives that promoted customer satisfaction/retention.Increased productivity by responding to the dynamic needs of the organization as it restructured to meet emerging market demands and technological advancements.Responded to pricing inquiries, providing accurate and timely information and quotes.Worked closely with Quality Control, Shipping and Accounting departments to ensure accuracy and highest level of service.Assisted customers with inquiries and resolved potential customer service issues.Tracked and monitored data by preparing daily and weekly reports and invoices. 2000-2003 New Horizons New York, NYMicrosoft Certified Computer InstructorPlanned and instructed each subject area using a wide variety of teaching aids and motivational strategies to engage students in active learning.Instructed corporate personnel as well as public students in word processing, database management and spreadsheet application software.Designed and incorporated real-world examples and exercises for training in the classroom.Implemented technological approaches to subject material by planning goals and objectives, assembling teaching materials and creating lesson plans by researching educational resources on the internet.EDUCATIONJune 1998 Queensborough Community College Bayside, NYAssociate in Applied Science Degree in Accounting. REFERENCES/SALARY REQUIREMENTSReferences available upon request.Salary is negotiable. |
