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DEBRONSHAMARSHALLBILLING SPECIALISTPHONE NUMBER AVAILABLEEMAIL AVAILABLEMaricopa, AZ Street Address
CONTACTSKILLS Data Entry Call Control Customer Service Technical Support Cash Handling Call Center Customer Service Quality Assurance Controls Customer Support Database Research Training experience Problem-solving skills Data GatheringDedicated professional with experience in customer-centered call center roles. Proven track record of delivering exceptional service, resolving complaints, and achieving satisfaction goals. Skilled in multitasking and maintaining accurate records of interactions and transactions. Excellent communication and problem-solving skills with a passion for working with service-oriented teams.PROFESSIONAL SUMMARYCall Center RepresentativeAmazon, Remote, AZBilling SpecialistQuicksilver Express Courier, Remote, AZEXPERIENCEFebruary 2022 - June 2024Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.Proficiently handled high call volumes while maintaining quality service standards.Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement. Built trust with customers through personalized conversations. Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions.January 2016 - February 2020 Resolved customer inquiries regarding billing, charges, and payments. Handled escalated cases from customers regarding billing disputes professionally. Resolved customer inquiries related to billing quickly and effectively. Expertise in reconciling discrepancies between invoices, payments, credits and other documents.High School DiplomaYMCA, Milwaukee, WIEDUCATIONMay 2011