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Click here or scroll down to respond to this candidateCandidate's Name
14719 Westropp ave, Cleveland, Ohio, 44110, US PHONE NUMBER AVAILABLE EMAIL AVAILABLE Expert EMR credentialed trainer, Elbow support durning go-lives, Jr. EMR Analyst, Data Abstractor, and a HEDIS reviewer. Currently pursuing training, jr analyst opportunities, or HEDIS work within the healthcare industry. I have nine years working in the healthcare field, a strong six years with implementation experience providing training support for clinical/nonclinical staff, two year experience as a junior analyst, and eight years of experience as a HEDIS reviewer. Available for onsite, and virtual positionsEpic(ASAP, Clindoc, Grand Central, Orders, Becker, AMB) Meditech Expanse(Acute, and AMB)Cerner-PowerchartCerner-Reg/Schuduling AnalystAllscripts-Sunrise TrainerData Abstractor Elbow Support ZendeskService Now Service Desk Five9 Footprints Troubleshooting Customer ServiceOver five years experience as a remote workerMicrosoft teamsTDR and Soft Go-LivesCitrixVM WareZoomData AnalysisPythonSQL Business Intelligence(BI)Ability to Work off 2-3 Computers at a timeAbility to work independently.Recent and related experience workingwith HEDIS Measures ABA, WCC, CBP, COA,PPC, CIS, LSC, IMA, CCS, COL Type 45-50 wpm.Software Implementation Consultant April, 2016 to Present Specialize in ASAP, Clindoc, AMB beaker, and AMB(Clinical, and Non Clinical). Ensured optimal system performance and utilization by conducting system evaluations and assisting end users in submitting incident tickets for software improvements and build issues.Facilitated end user training sessions on multiple Epic functions and workflow customization, fostering a working relationship with users and serving as a liaison for integration requests.Provided comprehensive support to nurses, surgeons, anesthesiologists, and clinical staff in utilizing Epic for patient surgery preparation, documentation, and post- procedure care.Supported clients during the implementation phase, addressing any technical issues, troubleshooting problems, and ensuring smooth transition to the new system. Collaborated with cross-functional teams, including developers, project managers, and clients to ensure successful implementation and deployment. Documented project progress, issues, and resolutions for internal reporting and client communication. Help Desk Technician March, 2024 to July, 2024University of Miami Remote, OREntered service tickets into Service now to facilitate faster problem identification and resolution. Answer calls using five9Addressed user customer service concerns and decided when to escalate problems to specialist team members. Engaged in user support interactions via telephone, chat and email platforms. Remote onto end users work computer to resolve minor issues, so ticket doesn't need to be created. Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution. Hedis Retrieval Specialist January, 2024 to June, 2024 United HealthCare Services Remote, ORCustomer Service, Microsoft Excel, Training, Operations, Research, Microsoft Word, Review, Database, Inbound Outbound Calls, Microsoft Outlook, About Time, Workstation Support, Internet, Medical Coverage, Claim Administration, Spreadsheets, Facility, Productivity, Travel, Communication Skills, Clinical Trial Operations, Time Management, Confidentiality, Charts - Graphs, Microsoft Office Suites PROFESSIONAL SUMMARYSKILLSWORK HISTORYHEDIS OVERREADER December, 2023 to July, 2024CSI Companies Jacksonville, FLPerforms over reads on medical record collection, abstraction and research projects as identified. Establishes the baseline and measures the change, data gathering, presentation, and interpretation for optimal HEDIS data/results. Prepares and maintains project plans and schedules inclusive of tasks, timelines, resources, milestones, dependencies, and assumptions. Has the ability to lead teams regarding workflow process improvement, document management, and abstraction education. Evaluates and monitors performance and efficiency of programs to ensure that implementation meets targeted timelines. Perform quality checks and collaborates with multiple departments and external vendor to ensure the quality of medical record data meets NCQA guidelines for all HEDIS projects.Manages and coordinates the development, approval, implementation, and compliance of on-going external client facing programs; develops program budget; ensures program meets its stated objectives; provides subject matter expertise in response to day-to-day external client facing business issues. Research applicable subject matter practices and remains aware of industry trends. Manages external client facing relationships and partners with corporate and regional business areas. Over-read 100% of outside vendor abstractions per client protocols. Clinical Service Desk Analyst Remote August, 2023 to January, 2024 HCTec/WakeMed Hospital Remote, OREntered service tickets into Service now to facilitate faster problem identification and resolution. Answer calls using five9Addressed user customer service concerns and decided when to escalate problems to specialist team members. Engaged in user support interactions via telephone, chat and email platforms. Remote onto end users work computer to resolve minor issues, so ticket doesn't need to be created. Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem Meditech Expanse Jr Analyst January, 2023 to February, 2024 Decatur County Memorial Hospital Greensburg, INAssisting in the implementation of updates and upgrades to the Meditech Expanse system, ensuring compliance with hospital policies and procedures while maximizing the systems functionality to meet the needs of clinical staff and providers Maintaining up-to-date knowledge of the Meditech Expanse system, including its applications, interfaces, and processes, and providing training and support to end-users as needed to enhance their proficiency and efficiency in using the software Collaborating with cross-functional teams, including IT, clinical staff, and management, to identify and address system-related issues, optimize workflows, and improve overall system performance and usability.Conducting daily rounds at each location during Meditech update go-live phase, addressing questions and concerns from end-users, and providing ongoing support to ensure a smooth transition and optimal utilization of the software. HEDIS ABSTRACTOR December, 2022 to July, 2023CSI Companies Jacksonville, FLReviewing medical records and documents to abstract clinical data for HEDIS reporting. Integrating collected electronic and hardcopy data into reports. Establishes the baseline and measures the change, data gathering, presentation, and interpretation for optimal HEDIS data/results. Documenting findings in applicable HEDIS databases and on prescribed cloud-based platforms. Meeting daily abstraction goals and maintaining a high abstraction accuracy percentage. Performing on-site facility audits for compliance with HEDIS measures. Preparing and presenting HEDIS compliance reports to health facility managers. Training and advising healthcare professionals and administrative staff on HEDIS compliance. Maintaining HIPAA standards and immediately reporting any critical findings to designated authorities. Keeping abreast of HEDIS measures.100% accuracy on my medical record review and abstraction Meditech Expanse Trainer January, 2021 to PresentSupported Providers, Nurses, and MAs during the Meditech upgrade, ensuring a smooth transition and minimal disruption to patient care. Delivered comprehensive Go-Live support and training to Inpatient units, ensuring proficient utilization of Meditech software. Provided guidance to nurses and clinical staff in the Emergency Department, facilitating workflow assessments for enhanced efficiency. Maintained up-to-date- expertise in application systems, interfaces, and processes, ensuring seamless integration and optimal performance. Offered coaching to circulating nurses on workflow assessments, fostering continuous improvement and operational excellence Cerner Scheduling solution Analyst January, 2021 to December, 2021 Brockville Ontario Speedway Brockville, ONAssisted client with, but not limited to testing, design/configure/maintain all reg/sched issues remotely Scheduling modified, troubleshooting and built new scheduling guidelines, document rounting scheduling appointments books/bookshelves, templates, and flex rules Scheduling instruction, guidelines, accept formats, order roles, slot types etc Design, build, test appointment types, display schemes, and schedule resource groups/list Support resolving any Scheduling tickets by using ServiceNow. EMR Chart abstraction January, 2017 to PresentEvaluates patient health information in scanned medical record documents and acquired legacy patient records. Accurately identifies pertinent health information and enters it into discrete fields in the electronic medical record for continuity of patient care. Reviews physician and clinical documentation in scanned reports and acquired practices legacy medical record to identify pertinent patient information. Independently review, analyze, and identify significant patient health information from provider notes, lab results, surgical reports, outpatient notes, and discharge summaries.Interprets and documents clinical information from the patient chart such as medications, allergies, procedures, family history and immunizations into discrete fields in the electronic medical record.Monitors and maintains charts requiring abstraction for additional data elements after initial encounter is complete. Accurately enters health maintenance components into the electronic medical record utilizing appropriate diagnosis and procedure codes. Reviews and identifies missing immunizations in the patient chart. Abstracts patient immunizations from the legacy record and historical scanned reports into the state immunization registry and reconciles data into the patient medical record. High School 2010Collinwood High School Cleveland, OHISC2-Cyber SecurityEDUCATIONCERTIFICATIONS |
