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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Indianapolis, INSUMMARYSeasoned healthcare professional with 16 years of experience, seeking a Customer Service Rep role. Skilled in patient care coordination, proficient in data entry, and adept at managing patient information. Demonstrates strong communication abilities and a commitment to patient satisfaction. WORK EXPERIENCEBioPlus Specialty Pharmacy Indianapolis, INIntake Specialist Mar 2024 - Aug 2024 Facilitate initial patient prescription processing by attaching relevant documents to patient accounts, ensuring a swift and accurate entry into the system. Maintain effective communication with sales representatives, providing timely updates regarding patient or prescription data requirements. Coordinate with prescribers to obtain missing patient or prescription information, optimizing workflow efficiency and service quality.Community Health Network Indianapolis, INSPCT (Senior Patient Care Technician) Feb 2020 - Present Facilitate patient transitions onto and off imaging equipment, ensuring comfort and safety during CT/MRI procedures. Coordinate room turnover, including sanitation and restocking, to maintain a clean and functional environment for patient care. Manage communication effectively by directing calls and preparing necessary documentation, ensuring a streamlined patient intake process.New Hope of Indiana Indianapolis, INDirect Support Professional (DSP) Feb 2008 - Jun 2022 Delivered personalized care and support to individuals with diverse developmental, physical, and mental health needs, ensuring their dignity and quality of life. Coordinated healthcare appointments and facilitated transportation to ensure timely medical attention for clients. Maintained accurate records of client progress and administered daily medications, adhering to strict protocols and documentation standards.Community Health Network Indianapolis, INED Tech Feb 2020 - Apr 2021 Conducted cardiac monitoring, interpreted rhythms, and executed venous blood draws, ensuring accurate diagnostics and patient care. Facilitated patient and family orientation within the care area, enhancing their comfort and understanding of the treatment environment. Managed security access for the Emergency Department and contributed to patient care through diligent hourly rounding and effective communication of patient information to relevant parties. Riley Hospital for Children at Indiana University Health Indianapolis, IN Operating Room Assistant - Main Aug 2017 - Aug 2018 Facilitated efficient surgical operations by preparing and disinfecting operating rooms and equipment, ensuring adherence to hygiene and safety protocols. Contributed to patient care by assisting with positioning, transportation, and the handling of medical specimens in accordance with facility procedures. Supported Registered Nurses and surgical teams by streamlining room turnover processes and providing essential patient support services.Main OR Indianapolis, INPatient Service Assistant Jan 2017 - Aug 2017 Facilitated patient transitions by safely escorting individuals and their families to the surgical waiting areas and assisting with patient lifting pre- and post-operation. Maintained stringent hygiene standards by sanitizing various areas, including offices and patient holding zones, and performing comprehensive cleaning of operating suites post-procedure. IU Health Saxony Fishers, INLab Assistant/Phlebotomy Jul 2015 - Dec 2015 Performed venipuncture, fingerstick, and heel stick procedures adhering to established protocols, ensuring efficient collection to meet patient testing requirements. Maintained an organized and fully stocked phlebotomy workstation, ensuring readiness and operational efficiency within the department. Managed laboratory information systems with precision, confirming orders, logging specimens, and maintaining accurate tracking for all collected samples.EDUCATIONAmerican National UniversityDiploma in Medical Office Assistant, Medical Office Assistant 2015American National UniversityDiploma in Phlebotomy, PhlebotomyIndianapolis, IN2015Empire Beauty SchoolLicense in Cosmetology, CosmetologySouthport, INMar 2011Arsenal Technical High SchoolDiploma, General EducationIndianapolis, INJun 2002CERTIFICATIONSCNA NoneSKILLSDirect Care Direct Support Home Health Cna Disability Personal Care Customer Service Filing Organizational Skills Time Management Documentation Customer Service Skills Microsoft Excel Medical Office Experience Medical Receptionist Phone Etiquette Microsoft Office EMR Systems Phlebotomy Venipuncture Vital Signs Patient Care Computer Skills Catheter Care Medical Records Epic Laboratory Experience Caregiving Hospital Experience Driving Communication Skills |
