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EMAIL AVAILABLESUCCESSFUL CONTRACTS ADMINISTRATORContracts Administrator Accounts Receivable Manager Contracts Manager Project Manager Project Management Priority Billing & Collections Accounts Onboarding Maintenance Contracts Monitored Inventory Managed Teams Resolved Customer Issues Managed Billing WORK EXPERIENCEVisionary Technology Solutions (formerly Techforce, LLC), Duluth, GA May 1999 - Oct 2021 Director, Internal Operations. RemoteHelpdesk, Contracts & Accounts Receivable Managed customer onboarding for new accounts. Oversaw maintenance contracts and proper management of those contracts. Monitored inventory control and parts loading. Performed billing responsibilities, including maintenance billing, depot repair billing, and collections for past due services rendered. Managed a team of admins conducting equipment imports, invoicing, and customer inquiries. Acted as a liaison between the call center/help desk and the end user. Resolved customer satisfaction issues, requiring interface with the end users (Contracts & Accounting) and Field Engineering personnel.Contracts Administrator Managed customer contracts for hardware services, including depot repair, integration, warranty services, professional services, etc. Managed all company billing. Acted as the primary liaison between the call center/help desk and the end user. Resolved customer satisfaction issues, requiring interface with the end users (Contracts & Accounting) and Field Engineering personnel.Call Center Manager Led a team of 6-10 call coordinators in assisting customers and their needs. Enabled help desk personnel in expediting service calls. Logged service requests from customers. Validated terms of services for customer contracts and warranties. Prior Experience: United States ArmyTECHNOLOGIESSalesforce, Down To Earth, Microsoft Office |