| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
SAN ANTONIO, TEXAS
PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
EDUCATION
Northwest Vista College San Antonio, Texas
Currently working towards an AS in Network Administration and Cloud Architecture
Charlotte Technical Center Port Charlotte, Florida
Completed CCENT & A+(220-301) certifications. Working towards CCNA (2024)
Google Atlanta, Georgia
Completed the Google IT Support Professional certification
PROFESSIONAL WORK EXPERIENCE
San Antonio Metropolitan Ministries - 12/2022-12/2023
IT Specialist Tier 2 under Ben Wolfe PHONE NUMBER AVAILABLE
-Used SysAid to manage, organize, and respond to requests from users across the city at 6
different locations. Made use of Active Directory, created an outline to institute a new print
server, crimped and routed cables through multistory buildings, printer configuration via client
and source, created an outline for intune management, was responsible for the deployment of all
laptops, computers, phones, and their management.
-Created a management cycle for old and new equipment. Cleared and consolidated ALL
company assets, set up a regular recycling joint with a local tech recycler. Rearranged each
location's storage and identified and recorded every asset, updating old records and leaving the
department with a stable system.
BCFS - 09/2021-4/2022
IT Specialist under Miles Burton PHONE NUMBER AVAILABLE
-Used ManageEngine to organize and respond to requests through different department boards
with: Active Directory, print server management, printer configuration, company deployment
software as well as DISM, CPAM for badge creation with STRAC and Avigilon access.
-As the first responder to department technology issues I've solved problems with system
access and network issues as well as software and hardware problems.
-Operated as sole IT unit leader for their Emergency Management Division during the
Covid19 response in south Texas. Emergency Command Center I was responsible for
hundreds of co-workers; helping with conference centers, work stations, and management
tools.
Bellwether Technology 06/2019 to 12/2019
IT Support Technician under Zasha Zepeda
-Managed deployment of enterprise-level workstations while providing technical support and
assistance for incoming incidents and requests related to computer hardware and applications. -
Created and monitored progress for each service ticket with ConnectWise and escalated as
necessary to team members, vendors and/or 3rd party technical support providers while
working with users to clarify information and set proper expectations.
-Managed and maintained over 150 company's Active Directories
H&M 06/2019 to 06/2020
Sales Advisor under Tina Alexander
-Performed customer service on the sales floor of H&M Louisiana's flagship store.
-Arranged garments attractively, located merchandise for shoppers, rang up purchases,
performed cash handling duties, unloaded & organized inventory, and cleaned the store.
-Helped coordinate newly released material in patterns and aesthetically pleasing ways that
would facilitate increased purchasing probablity. Assisted customers with style, form, and
taste.
The Drinkery 10/2018 to 06/2019
Bartender/Barback under Moises Ruiz
-Inventoried and kept the bar stocked on all utilities, support needs, and liquor, including
kegs. -Consistently responsible for fixing all keg lines and taking care of all patron needs in
addition to taking and preparing drinks (with a Louisiana Vendors Permit) around the
multilevel bar.
Support.com 10/2017 to 08/2018
Remote Desktop Support Technician under Gary Cooper
-Worked as a Tier 2 support specialist using a VPN to access a remote server and database
to assist registered users with all their network and connectivity issues.
-Responsible for keeping notes, annotating accounts, troubleshooting computer issues. -Kept
service/work orders neat and collaborated with outbound technicians on the phone and supplied
them with assistance and troubleshooting while they were physically at the location. -I
completed training for the Security System tenant and offered my assistance with issues
regarding residential security systems under Zigbee.
DreamHack 07-08/2017 & 06-07/2018
Network Operations Team Member under Will Marek PHONE NUMBER AVAILABLE
-Operated as a Network Technician contributing to the set up of the world's largest digital
games festival when it came to Atlanta.
-Organized product, cut, stripped, crimped and measured CAT5 cables for widespread use
throughout the event.
-I was able troubleshoot the events Cisco switches and assisting solving issues with routing while
overseeing inventory management for guests and event hardware
Starbucks 04/2014 to 10/2017
Partner under Michael Richard
-Punctual attendance coupled with continual adherence of the regularly updated rules
provided my team with a well-functioning work environment.
-Exemplary customer service was made possible by providing customers with prompt service,
quality beverages and products, and maintaining a clean and comfortable store environment.
MomoCon 05-06/2015 & 05-06/2016 & 05-06/2017 & 05-06/2018
Network Operations Team Member under Henry Mei PHONE NUMBER AVAILABLE
-Worked as a Network Technician following instruction and closely troubleshooting problems on
Cisco switches making sure the workload was appropriately handled for the event.
-Set up many high performance computers donated from Alienware. Inventoried, labeled,
organized and implemented proper handling of customer computers.
REFERENCES
Brian Oettli
IT Support Specialist at Bellwether Technology
525 St. Charles Ave #400, New Orleans, LA 70130
PHONE NUMBER AVAILABLE
Brian Zertuche Geoffrey Collins
Supervisor at BCFS IT Specialist at SAMM
1506 Bexar Crossing, San Antonio, TX 78232 1919 NW Loop 410, San Antonio, TX 78213 (210) 779-
9205 (210) 374-1659
|
