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Click here or scroll down to respond to this candidate Candidate's Name
Forest hills, NY Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEAs a seasoned professional with over 11 years of progressive experience, I bring a proven track record of optimizing business operations for large-scale organizations. My expertise lies in strategic planning, process improvement, and cross-functional collaboration, resulting in enhanced efficiency and profitability. As a dynamic leader, I have successfully built and led high-performing teams while fostering a culture of continuous improvement. My ability to align business objectives with technology solutions has been instrumental in driving digital transformation initiatives, contributing significantly to the scalable growth of companies. Proficient in integrating a diverse set of tools such as JIRA, Confluence, Bitbucket, Analytics, GitHub, Miro, Airtable, Box, Slack, Jamf Pro Asset Management, G-Suite, Trello, GitHub, Software Performance Testing, Workday, and Netsuite, I have consistently demonstrated a strategic mindset. My skills extend to forecasting parameters, collaborating with cross-functional teams, and implementing innovative strategies for project performance improvement. Aspiring to leverage this comprehensive skill set in a team lead role to drive organizational success through strategic leadership and transformative initiatives.Work ExperienceEnterprise Applications Team lead Engineer
Mozilla/Firefox - RemoteMay 2022 to PresentExperience related to Enterprise Atlassian product
Over 10+ years of experience in administering Atlassian products, including Jira and Confluence. Proficient in creating and maintaining custom workflows, dashboards, and reports in Jira, along with experience in Jira Service Desk implementations, JQL, and cloud-based application integrations plugin management for Jira, capable of developing and maintaining Jira customizations and adding custom functions to enhance new processes. Expertise in leading the planning, execution, and completion of enterprise application projects. Defined project goals, scopes, timelines, and resource allocation to align with organizational objectives. Expertise in handling sensitive data securely within enterprise applications. Skilled in implementing data governance policies, ensuring data integrity, and optimizing data management processes. Proficient in developing and enforcing application security protocols. Experienced in implementing security measures, access controls, and compliance standards to protect organizational IT assets and sensitive data. Deep understanding of enterprise Atlassian and best practices, with preferred experience in Linux administration Monitor and optimize enterprise Atlassian application performance for efficiency, scalability, and responsiveness Coordinate end-user training on enterprise applications Self-starter with an eye for continuous improvement; able to meet problems with innovative solution Excellent in communication clearly with colleagues and external partners Expertise in being able to evaluate, test, and configure add-onsAdditional responsibility as Team lead at Mozilla Provide leadership and direction to 14 members of the enterprise application team, including developers, database administrators, system administrators, and support staff. Oversee planning, execution, and completion of projects related to enterprise applications, including defining project goals, scope, timelines, and resource allocation. Collaborate with senior management and business stakeholders to align application development and maintenance efforts with the organization's strategic goals and objectives. Allocate resources effectively, including staff, budget, and technology resources, to meet project requirements and deadlines. Provide guidance, mentoring, and professional development opportunities to team members to enhance their skills and knowledge. Maintain a deep understanding of the technologies and tools used in enterprise application development, ensuring that the team adheres to best practices. Act as a liaison between the application team and business units, ensuring that application development and maintenance efforts align with business needs and priorities. Manage relationships with third-party software vendors and service providers, including negotiating contracts, service level agreements, and support agreements. Identify potential risks and issues related to enterprise applications and develop strategies to mitigate them. This may include security risks, compliance issues, and technical challenges. Oversee quality assurance processes to ensure that applications are thoroughly tested and meet quality standards. Address and resolve defects and issues promptly. Ensure that enterprise applications meet security standards and regulatory compliance requirements. Implement security measures, access controls, and encryption protocols. Monitor the performance of enterprise applications and lead efforts to optimize them for efficiency, scalability, and responsiveness. Implement and manage change control processes to facilitate updates, upgrades, and changes to applications while minimizing disruption to business operations. Ensure that documentation, including application configurations, processes, and best practices, are created, and maintained to facilitate knowledge sharing within the team. Oversee user support efforts, assist with complex user issues, and coordinate training for end-users on how to effectively use enterprise applications. Participate in strategic discussions and decision-making related to technology stack, architecture, and future directions for enterprise applications. Manage the budget for application development and maintenance, including cost estimation,expenditure tracking, and resource allocation. Conduct performance reviews and assessments of team members, providing feedback and settingperformance goals. Drive ongoing improvements in application development processes, tools, and methodologies toenhance efficiency and quality. Maintain effective communication within the team and with stakeholders, providing regular updateson project progress, issues, and resolutions. Implement and manage security policies and procedures to protect the organization's IT assets. Staycurrent with security threats and implement measures to mitigate risks. Develop and enforce IT policies and procedures. Ensure compliance with relevant regulations andstandards. Evaluate and select third-party vendors for IT products and services. Manage vendor relationshipsand contracts. Oversee major IT projects, including system updates, upgrades, migrationsSenior IT Specialist IIICarta - New York, NYNovember 2021 to May 2022Provided software development process analysis, Atlassian suite configuration, develop operation analysis, Agile coaching, and project management.Stay abreast of industry trends and emerging technologies. Provide training and professional development opportunities for the IT teamEnsure thorough documentation of IT systems, processes, and configurations.Develop and maintain knowledge repositories for the IT team.Implement and use monitoring tools to track the performance of IT systems. Analyze performance data and make recommendations for improvements.Analyzed, reviewed, and documented functionality to determine potential areas of improvement such as projects and security.Acted as Scrum Master, manager sprint planning, managed sprint retrospectives, acted as team Project JIRA and Confluence Administrator.Ensured adhering to timelines by conducting routine analysis of completed functions and communication deadlines.Created proposals for rolling out new unified JIRA project plans that would allow better cross functionality between all the company s teams.Provide leadership and guidance to the IT team. Foster a positive and productive work environment. Mentor and train junior IT staff.Collaborate with senior management to develop and implement IT strategies aligned with the organization's goals. Assess and recommend new technologies that can enhance the organization's efficiency and competitiveness.Oversee the design, implementation, and maintenance of the organization's IT infrastructure. Ensure the security and integrity of data, networks, and systems.Evaluate and select third-party vendors for IT products and services. Manage vendor relationships and contracts.Senior IT Specialist /Atlassian System AdministratorQomplx - Reston, VAApril 2019 to November 2021 Authorized employee onboarding and off-boarding, handling JIRA, Confluence, JIRA Service Desk, Bitbucket, G-suite, Slack, Jamf pro. Worked closely with Upper Management/Ownership by participating in weekly statusMeetings to discuss the Testing Status of all the Team Members and milestones of the projects. Assisted cross-functional departments such as business, compliance, and technical to develop roadmaps for projects. Managed onboarding new hires with HR and Facilities. Implemented setting up the new hires with new systems and workstations including their new login account and keeping the inventory updated, including the purchasing of the new hardware and new software that is required by the users. Coordinated with Business users /Front /middle office for new Change request and User Acceptance sign-off. Analyzed business requirements and product design considerations; established procedures for maintaining high standards of quality, reliability, and safety. Supported intricate Atlassian environments and have experience with integrating Atlassian Suite with other internal & external systems. Actively participated in Scrum meetings, reviews, and developed test scenarios. Implemented Jira "JQL Tricky" plugin, to help users for tracking on their dashboards using a JQL or by configuring manually. Provided ongoing support, prepared projects, and configuration for JIRA, confluence, Bitbucket projects, workflows, Screens, fields, permissions, repository, and other Admin tasks. Assisted teams in creating various scrum boards, managed sprints, backlogs, and filters using JQL queries. Maintained documentation regarding new releases and best practices for both users and team. Created custom templates for use within Confluence. Modified the transitions in an inactive workflow and associated to an active project. Managed portfolio for all the projects in the JIRA instance and created new steps. Performed installation of the JIRA, confluence Administrator software, perform routine upgrades, validate them in QA environment and push them to the PRD. Setup Jira "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually. Responsible for user's management for JIRA, Confluence, JIRA Service Desk,Bitbucket, G-suite, Slack, Jamf pro Managed user permissions to tools according to the needs of projects and teams. Mentored several users/Teams in the usage of Jira, confluence, Jira Agile. Installed and managed plug-ins for Jira, confluence, Bitbucket like EazyBI, EpicSum-up, nfeed, Zephyr for Jira, Automation for Jira, Template Epic cloner, ProjectConfigurator, Action for Jira Service desk, Cannon responses Worked with the Atlassian support for the issues and resolving them in a timely manner without any interruption to the users. Expertise knowledge in developing Jira, confluence, Bitbucket projects, templates, workflows, screens, fields, repository, and other administrative activities related to the Atlassian suite.JIRA, Confluence AdministratorCanon USA - Melville, NYJune 2016 to April 2019 Analyze business requirements and product design considerations; establish procedures for maintaining high standards of quality, reliability, and safety. Atlassian Systems Administration and Configuration handling JIRA, Confluence, JIRA Agile. Supported complex Atlassian environments with experience with integrating Atlassian tools with other internal and external systems. Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks. Worked on JIRA customization, issue schemes, workflow schemes, field configuration schemes, permission schemes, notification schemes, epic, etc. Users Administration and Handling Licenses Performed JIRA configuration. Performed business analysis after discussions with end users to determine any additional functional requirements.ALM /Jira Administrator/Functional TesterAIG - Jersey City, NJMarch 2015 to January 2016 Perform Jira, ALM/Mercury Quality Center Administration, creating projects, users, assigning access rights. Analyze business requirements and product design considerations; establish procedures for maintaining high standards of quality, reliability, and safety. Participate in Functional, System Integration and UAT Testing. Performed installation of the Jira, ALM software, perform routine upgrades, validate them in QA environment and push them to the PRD. Participated in weekly status meetings, conducted walkthroughs for team members, and documented the proceedings. Created and executed test cases for regression and data validation testing. Served as SME to project manager for guidance to best practices for HP ALM, tracking/verify defects. Performed training as needed for new environment. Engaged with Jira, ALM users to troubleshoot and resolve Jira, ALM issues. Responsible for Coordinating with the Business users /Front /middle office for new Change request and User Acceptance sign-off. Involved in daily and weekly status meeting with Plan team, Technology and Project Managers. Participate in QA Weekly status meetings to discuss the Testing Status of all the Team Members and milestone of the project.Sr. Performance Test EngineerCanon USA - Melville, NYOctober 2012 to November 2014 Drafted Performance Test Plans, reviewed testing requirements and identified gaps therein, coordinated testing schedules, tracked issues and followed up on its resolutions. Programmed LoadRunner scripts in various VuGen Script development protocols such as Web (HTTP/ HTML), AJAX True Client etc. Conducted Load, scalability, and soak tests on a variety of application suites such as Single Sign On, Canon e-commerce (B to C), Affiliate Stores, B2B Portal sites using HP Load Runner. Developed Multiple Parameter files for logins, passwords, environments, URLs, servers, company names, project names, sequence ids and account numbers. Incorporated required Correlation within VuGen scripts to appropriately handle the dynamic values of account data, Java Session IDs and Object IDs etc. Installed and Configured LoadRunner Controller and Multiple Generator Servers. Conducted Remote Load Testing to Primary Load Generators within WAN to New York and California Locations to execute the test nationwide. Identified key performance bottlenecks within the application. Involved in analyzing various graphs for the client side and server-side metrics like Transaction ResponseTime, Hits per second graph, Pages download per second,Throughput, Memory & CPU utilization, GC logs, and trace logs. Conducted short and long duration load and performance testing on the QA and Staging Platforms. Formulated Final reports for Load and Performance testing signoff. Addressed all Questions and Concerns from Upper Management.Skills JIRA Administration (version 7.0 +) Confluence Administration (version 6.12) Bitbucket Administration Box Administration Airtable Administration Guthub Administration Miro Administration Zoom Administration Slack Administration Jamf Pro Administration Application Lifecycle Management System Administration Project Management Performance Testing Functional Testing Agile/Scrum Methodologies Load Runner Stress Testing Software Development Life Cycle (SDLC) Communication and Leadership Salesforce Administration (In progress) Workday training (InProgress) SOAP Project management Conflict management IT Customer service SDLC JSON APIs Budgeting SaaS Mobile device management IT support Leadership System administration Software deployment IT management Network management Confluence Jira Software troubleshooting Computer science IT infrastructure AWS Information security Cybersecurity Agile REST Systems engineering DNS Software development Systems analysis Kanban Computer networking Bamboo IT service management LAN Outdoor work WAN Linux Virtualization XML ERP systems Scripting A/B testing Enterprise software Analytics MVC Product management Analysis skills Angular Knowledge management Help desk Technical support Management Organizational skills Communication skills Mac OS NegotiationCertifications and LicensesCertified Scrum MasterDriver's License |
