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Click here or scroll down to respond to this candidateCandidate's Name
SKILLSCustomer ServiceDispute ResolutionTraining & ManagementGreat Communication/Phone SkillsB2B CollectionsTeam OrientedGoal & Deadline DrivenResearchKnowledge of Fair Debt Collection LawsPROFESSIONAL EXPERIENCEKemira Chemicals -Atlanta, GA September 2017- May 2022Sr. Accounts-Receivable RepresentativeManaged a large mulit-million-dollar B2B Collections portfolio including large accounts like Graphic Packaging, Georgia Pacific, and Southern CompanyManaged and monitored the accounts receivable process, including invoicing, collections, and cash applicationDeveloped and implemented strategies to improve cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debtConducted credit checks on new customers and establishing credit limits and termsReviewed and analyzed aging reports to identify delinquent accounts and initiating appropriate collection actions, such as sending reminders or initiating legal proceedingsResolved customer disputes, investigated billing discrepancies, and issued credit or refunds when necessaryCollaborated with sales and customer service teams to address customer queries and concerns related to invoicing and paymentsEstablished and maintained strong relationships with customers, negotiated payment plans, and implemented credit control proceduresDeveloped and implemented credit policies and procedures to mitigate credit risk and ensure compliance with company policies and regulatory requirementsGenerated regular reports and analysis of accounts receivable performance, providing recommendations for improvement, and identifying trends or issuesSouthwire Corporation, Carrollton, GA April 2017 July 2017Discrepancy Consultant (Contract via The Intersect Group)Conducted root cause analysis of all discrepancies identified by collections teamWorked with internal customers (operations, F&A) and external customers to resolve discrepancies and issued credit memos or identified collectible account balances where appropriateBunzl Distribution Warehouse - Lithia Springs, GA April 2015-December 2016Operations Management TraineeCoordinated deliveries and shipment, managed schedules, delegated tasks, assessed the performance of the workforce, and maintained records of all transactionsImperium Management Group (formerly Thomas & Williams LLC), GA & OH June 2006-March 2015Founder & Managing PartnerResponsible for all operations of a privately held commercial and consumer collection agencyCreate and implement follow-up and collections strategies, aimed at reducing outstanding paymentsReview and analyze performance data (i.e. score cards, inventory reports) to monitor and measure productivity to set KPIs, goal progress and activity levelsResponsible for the achievement of legal network and agency productivity and goalsManagement of agency and legal network performance through regular meetings to review overall processes and production, collection goals and inventory management.Meet regularly and provide feedback on department performance, improvement needs and concernsParticipate and/or provide data needed for client auditsContact and document customers about delinquent accounts; identify, initiate and facilitate resolution of customer issuesFollow all company policies and procedures, display leadership through punctuality and participation in all required meetings, activities, etc. while pursuing assigned dutiesEstablish direction and planning - Communicate and oversee implementation of approved strategic objectivesWork with Professional Resources & Development to support the recruitment and development initiatives in the firmWork with the firms General Counsel and/or conflicts committee to resolve any conflicts of interestCreate a positive work environment to encourage teamwork, cooperation and collaboration between and among offices and groupsEnsure that administrative support is carried out in an effective and efficient mannerDevelop and implement policies, systems, and procedures for the firm and ensure they are followed by direct reportsProvide regular reporting regarding finances, growth issues, management issues, and the implementation of business strategiesManage various projects and deadlinesInterview and hire new staff as neededEffectively communicate job expectations; plan, monitor, and appraise job results; employee relations; develop, coordinate, and enforce systems, policies, procedures, and productivity standardsMentor and develop team members to their full potentialBuild and develop strong new and existing client, data vendor and agency relationshipsUse reporting and analytics to monitor, track and analyze less than perfect processes and create efficienciesEpstein, Weinberg & Associates, College Park, GA April 2010 April 2011Director of OperationsResponsible for daily operations of all collection functions.Interpreted policies and procedures, recommended changes as appropriate, and provided relevant feedback to leadershipPromoted agency as a service organization which strives to meet and exceed the needs of its customersTimely review of high dollar accounts and appropriate escalation as neededProvided guidance to the Collections management team and other Directors to resolve internal and external issuesProvided strategic leadership for the Collections areaParticipated in Division calls/meetingsPerformed AR analysis including preparation and escalation of Payer packages for claim resolutionStayed abreast of regulatory requirements and company compliance policies, ensuring timely staff educationInformed Collections Management and staff regarding payer requirement, significant changes and developmentsReviewed Collections performance to ensure timeliness, accuracy, compliance, standards fulfillment as defined in the Service Level AgreementsCompleted monthly trending analysis and other reports related to Collections performanceCoordinated and promoted implementation and monitoring of standard master files, processes, reporting and education programFollowed overall market trends and communicated significant shifts to leadership and others as appropriateOversaw management of Collections personnel, providing recommendations for hiring, promotion, salary adjustments, and personnel action where appropriateMonitored trends and communicated significant shifts in market or operating conditions to SSC and facilityNorman and Associates, Alpharetta, GA October 2008 April 2010Commercial CollectorResponsible for daily operations of all collection functions.Responsible for small portfolio (150 million) of Construction and General Contractors (Sherwin Williams & Boral Bricks)Negotiated repayment plansHandled bankruptcy verifications analyzed financial data to determine best possible repayment methodCommunicated with various A/P department for payment followDun & Bradstreet, Atlanta, GA September 2002 August 2008Accounts Receivable Management RepresentativeResponsible for business to business collection effort for AMEX Small Business Finance DivisionNegotiated payment terms for small business card holders who received business finance loansRecognized credit risk and escalated where criticalLocated commercial businesses and personal guarantors with delinquent accounts to attempt to secure paymentSkip tracing and file researchEDUCATIONCentral State University, Wilberforce, OhioBachelor in Business AdministrationTECHNICAL SKILLSSAP, MS Word, Excel (VLookups, Pivot Tables), PowerPoint, Outlook |
