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Candidate's Name  PHONE NUMBER AVAILABLE Chicago, IL 60660 EMAIL AVAILABLESUMMARY Highly motivated bilingual professional fluent in English and Arabic Strong leadership skills with the ability to work well with diverse groups of people in a team atmosphere Excellent time management skills and the ability to handle multiple tasks while adhering to strict deadlines Dependable and detail oriented with a strong work ethic Strong computer knowledge and skills (MS Office Suite, SAS, SQL) CERTIFICATIONSCertified Medical AssistantCertified Phlebotomy TechnicianCertified Electrocardiogram TechnicianCLINICAL EXPERIENCE Monitored and measured patients' vital signs. Collected blood samples and prepared them for basic laboratory tests. Administered medication and injections (under the direction of a physician) EDUCATION AND PROFESSIONAL DEVELOPMENTNational College of Health, (MBC) Medical Assistant Program, (NHA) Certified Association House of Chicago, BankWork Financial Careers Training, Certificate, July 2021 Harry S Truman College, Adult Education, ESL Program, Chicago, IL Association House of Chicago, Work Ready Job Readiness Training Program, Chicago, IL University of Technological Sciences, Associate Degree in Information Technology, Khartoum, Sudan WORK HISTORYRavenswood Community Child Care Center, Chicago, IL August 2019  Present Teacher AssistantMonitored children ages 2 months to 5 years ensuring their safety. Created and implemented activities for children for social interaction. Assisted with reading and other academic assignments to ensure understanding of material. Bank of Khartoum, Corporate Banking Group  Khartoum, Sudan Assistant Relationship Manager July 2011  December 2016 Provided professional advice and options for customers from a range of banking products and services. Managed client correspondence, inquiries, requests, and answered questions. Provided fast, friendly and high-quality service to existing and new clients. Corporate Services Representative July 2007  July 2011 Monitored business requests and ensured they were handled according to companys quality standards. Updated client information and completed new business transactions. Received customer complaints and resolved them in a timely manner. Call Center Officer June 2006 - June 2007 Received customers calls and responded to their inquiries. Followed up on customers complaints and ensured issues were resolved within the companys tracking system.