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Click here or scroll down to respond to this candidateCandidate's Name
St. Petersburg, FL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYFocused Customer Service Manager providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards. Results-driven Job Title excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level personal assistant . Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled Job Title with track record of providing clean and sanitary environments. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills.SKILLS Type equipment operations Stain Removal Window Washing Chemical Handling Quality Assurance Floor polishing Maintenance Waste disposal Residential Cleaning Customer Service Infection Control Cleaning techniques Supply Inventory Management Restroom detailing Guest Relations Window Cleaning Health and safety compliance Mopping and sweeping Quality Assurance Controls Teamwork Hazardous chemical training Vacuuming and sweeping Building Maintenance Resident support Tile and grout care Dusting furniture Customer service-focused Complex Problem-Solving Customer-Oriented Ceiling fan cleaning Budget ControlExcellent oral and writtencommunication Interior and exterior cleaning Physically strong Housekeeping Vacuuming Hospitality background Ordering cleaning supplies Exceptional communicator Sorting and washing laundry Cleaning bathrooms Folding clean laundry Cleaning and organizing abilities Floor scrubber machinesWORK HISTORY RESIDENTIAL CLEANER 08/2019 to 05/2024 Ally and I Innovations St. Petersburg, FL Disposed of trash and recyclables each day to avoid waste buildup. Delivered quality customer service to address urgent needs and cleaning requests. Used time management and efficient cleaning methods to meet deadlines. Ordered and stocked cleaning supplies based on current workload and upcoming jobs.Organized and used industrial cleaning products following strict safety procedures. Emptied trashcans and transported waste to collection areas. PERSONAL ASSISTANT 08/2015 to 08/2019Dunn Solutions Group New Virginia, IAResponded to emails and other correspondence to facilitate communication and enhance business processes.Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation. Displayed absolute discretion at handling confidential information. Kept detailed track of household and maintenance inventory and schedules. Maintained appropriate filing of personal and professional documentation. Oversaw personal and professional calendars and coordinated appointments for future events. Used discretion when handling confidential information. Helped clients to maintain independence and quality of life. Handled incoming mail, bills and invoices and completed appropriate actions. Provided emotional support and companionship to clients. Liaised with key accounts to deliver targeted administrative household support. Preserved patient safety by following safety protocols. Maintained entire family's schedule and organized events. Encouraged clients to take part in activities tailored to individual needs. Developed and implemented individual care plans tailored to needs of each client. Provided assistance with medication management.Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.Entrusted to handle confidential and sensitive situations in professional matter. Participated in team meetings and staff training sessions. Identified needs and coordinated plans for travel and out-of-town functions. Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation. Monitored and reported any changes in clients' physical and mental health. Provided staff coaching, mentoring, and consultation to enhance performance and professional development. Facilitated transportation to and from appointments. Coordinated appointments with medical professionals. Developed and implemented activities to improve clients' quality of life. OFFICE MANAGER 08/2017 to 05/2019Moe Mows Landscaping St. Petersburg, FLOversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.Successfully managed budgets and allocated resources to maximize productivity and profitability.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.Defined clear targets and objectives and communicated to other team members.Set aggressive targets for employees to drive company success and strengthen motivation.Streamlined and monitored quality programs to alleviate overdue compliance activities.Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Managed senior-level personnel working in marketing and sales capacities. Leveraged data and analytics to make informed decisions and drive business improvements.Maintained professional demeanor by staying calm when addressing unhappy or angry customers.Evaluated employee performance and conveyed constructive feedback to improve skills.Established team priorities, maintained schedules and monitored performance.Controlled resources and assets for department activities to comply with industry standards and government regulations.Identified and communicated customer needs to supply chain capacity and quality teams.Improved staffing during busy periods by creating employee schedules and monitoring call-outs. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.CUSTOMER SERVICE REPRESENTATIVE 08/2014 to 08/2017 Agr St. Petersburg, FLResponded to customer requests for products, services, and company information.Reduced process inconsistencies and effectively trained team members on best practices and protocols.Resolved associate, tool and service delivery issues revealed by statistical reports.Educated customers about billing, payment processing and support policies and procedures.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.Responded to customer requests, offering excellent support and tailored recommendations to address needs. Cross-trained and backed up other customer service managers. Created and maintained detailed database to develop promotional sales. Promptly responded to inquiries and requests from prospective customers. Followed up with customers about resolved issues to maintain high standards of customer service.Managed timely and effective replacement of damaged or missing products.Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.Increased efficiency and performance by monitoring team member productivity and providing feedback. Investigated and resolved accounting, service and delivery concerns. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Delivered prompt service to prioritize customer needs. Trained new personnel regarding company operations, policies and services.Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. Implemented and developed customer service training processes. Maintained up-to-date knowledge of product and service changes. Responded proactively and positively to rapid change. Optimized customer support by establishing collaborative service environments through targeted operational initiatives. Trained staff on operating procedures and company services. Sought ways to improve processes and services provided. Followed-through on all critical inter-departmental escalations to increase customer retention rates.Met customer call guidelines for service levels, handle time and productivity. Cross-trained and provided backup support for organizational leadership. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.Exhibited high energy and professionalism when dealing with clients and staff.Enhanced productivity levels by anticipating needs and delivering outstanding support.CUSTOMER SERVICE EXECUTIVE 08/2009 to 08/2012Ceridian Corporation St. Petersburg, FLDescribed product and service details to customers to provide information on benefits and advantages.Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.Reduced process inconsistencies and effectively trained team members on best practices and protocols.Met customer call guidelines for service levels, handle time and productivity. Investigated and resolved accounting, service and delivery concerns. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives. Cross-trained and provided backup support for organizational leadership. Trained new personnel regarding company operations, policies and services.Followed-through on all critical inter-departmental escalations to increase customer retention rates.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Enhanced productivity levels by anticipating needs and delivering outstanding support.Exhibited high energy and professionalism when dealing with clients and staff. Maintained up-to-date knowledge of product and service changes. Sought ways to improve processes and services provided. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management. Trained staff on operating procedures and company services. Responded proactively and positively to rapid change. Delivered prompt service to prioritize customer needs. Managed timely and effective replacement of damaged or missing products.Increased efficiency and performance by monitoring team member productivity and providing feedback.Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.Resolved associate, tool and service delivery issues revealed by statistical reports.Responded to customer requests, offering excellent support and tailored recommendations to address needs. Promptly responded to inquiries and requests from prospective customers. Investigated and resolved customer inquiries and complaints quickly. Increased efficiency and team productivity by promoting operational best practices. Implemented and developed customer service training processes. Created and maintained detailed database to develop promotional sales. Followed up with customers about resolved issues to maintain high standards of customer service.Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.Optimized customer support by establishing collaborative service environments through targeted operational initiatives.Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.Educated customers about billing, payment processing and support policies and procedures.EDUCATION Associate Of Business Administration Customer Service Management Saint Petersburg College, St. Petersburg, FL Professional Development: [Subject] Relevant Coursework: [Subject] & [Subject] Completed AP course in [Subject] Extracurricular Activities: [Activity] Research Project: [Project Name], [Project Results Statement] Thesis: [Name of Thesis] Dissertation: [Name of Dissertation]High School Diploma General Studies 08/2003North East Highschool, St. Petersburg, FL |
