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CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEmStreet Address  LansingPROFESSIONAL SUMMARYA hardworking and reliable shiftleader focused on going aboveand beyond to support the teamand serve customers. Trained inrecording store sales and offeringtop-notch adapt abilities.Motivated to continue to learn andgrow as a hospitality professional.Reading and writing skills are animportant goal to improveprofessional abilities.SKILLS Multitasking Attention to detail Problem-solving Policy enforcement Customer relations Team-orientedEXPERIENCESALES ASSOCIATE Jan 2020 CurrentDick's Sporting Goods, Schaumburg, IL Kept inventory levels optimized and supplies organized for forecasted demands. Met targets consistently by working hard and with strong attention to detail. Consulted with customers to understand desires and suggest best products to meet needs. Guided visitors to staff members and business locations with warm, personable approach.CREW MEMBER Mar 2019 CurrentBuffalo Wild Wings, Schaumburg, IL Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift. Solved complaints by customers and issued credits for returned merchandise. Assisted cashiers in balancing cash tills at close of shift. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets. Reviewed activities regularly to identify opportunities for improvement. SHIFT LEADER Jun 2016 Jan 2020Steak n Shake, Schaumburg, IL Met or exceeded monthly production goals while maintaining compliance and efficiency. Motivated team members to meet goals and provided training and mentoring to improve performance. Implemented reporting procedures and systems to speed up corrections to malfunctioning equipment and systems. Conducted team meetings to discuss innovations, new work processes, and to provide feedback to team members about compliance and accomplishments. Motivated employees to improve performance with close mentoring and hands-on training. Implemented procedural changes to update front-line operations with new policies. Developed department leadership among team members by coaching and providing challenging assignments. Reported safety issues to prevent accidents and to avoid unnecessary delay. Performed basic and routine electronic assembly operations. Ensured raw materials were accessible and equipment was operating at full capacity. Write machine, quality, and downtime reports to communicate production issues to management. Maintained, cleaned, diagnosed, and repaired company equipment. EDUCATIONHIGH SCHOOL DIPLOMA May 2016Hansberry College Prep, Chicago, IL GPA 2.60..