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Click here or scroll down to respond to this candidateClaude EdneyPHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL EXPERIENCE22nd Century TechnologiesSystem Engineer / AdminState of Missouri - RemoteDecember 2023 June 2024Responsibilities:Appview X and Hashicorp for certificate life cycle managementIAG deploymentLAMP stack server migration RHEL 7 to RHEL 9POS system management third party vendors such as Pros Pros, ToastWordPress site connection administered on PodmanOffice 365 administrationVMware Horizon client for remote employee setup and troubleshootingJira platform ticketingTidal server administrationMob ax term server connection for remotingLinux command line log analysis (grep, sed, awk, etc)Server Administration both Windows and LinuxPatchingPowerShell and BASH scriptingWidget box creationAI chat box creation and implementation including security protocol managementStarbucksSystem EngineerSeattle, Washington - RemoteAugust 2021 Sep 2023Responsibilities:Cyberark for server login administration and password administrationIAG deploymentConfluence for KB and System PoliciesAPIGEE for payment gateways and portal connectionBackend API security and analyticsSplunk for error logging and reporting for indexed aggregated data reportingKenna for server scoring and security monitoringNmap with Zenmap GUI for port identification and script scanningJira/ServiceNow ticketingPAAS architecture deploymentExpert of VoIP telephony signaling standards; including SIP, S/RTP, DNS, TCP.Tanium CIS Audit resolution for server hardeningJava JRE/JDK setup for SQL DB server connectionVerde for server fleet schedulingCreating PowerShell scripts for server replicationDesign Wans and Lans for optimal performance and reliabilityJenkins for versioning builds for specific pipelines, patching, and installationKubernetes cluster running Linux for enterprise pipeline Jenkins infrastructureNew Relic for Application traffic monitoring and LTMTroubleshooting build issues using ELK and work towards the solutionRemote server patchingAD administrator/Azure adminConfiguring Cisco any connect for remote device network connectionsSharePoint admin including SharePoint shell scriptingO365 admin including DNS setup, server admin, and migration supportAgile methodology using sprintsGitHub for Jenkins server config files, cloud storage access, scripting dependency linksSplunk for dashboard reporting, log collection, and analysismRemoteNG for fast RDP server accessAzure MDM administration and VM supportSQL and MYSQL database connections with ODBCOffice365 administration including ADFSF5 Retail Network for remote VPN setup and troubleshooting using TMS and BASHTCL scripting including TMSH shell for server decommissioningIIS server administration including App Pool administration for asp.netService now for ticketingJira for internal incident managementBank of AmericaSystem EngineerHopewell, NJ - RemoteSeptember 2020 February 2021Responsibilities:AppviewX for SSL certificate, device, and domain controller server managementWindows server migration enterprise deploymentsAzure portal administrationAzure Data StudioAzure service bus, Azure VM managementAgile Methodology including sprint creations in team environmentsTeam development using C# and .NET core frameworksSQL Studio Management StudioSite deployment and maintenance using IIS web serverJava, J2EE, Core Java, UI, and React for troubleshootingPostman for HTTP requests, and callsAzure API developmentinstalling, configure, manage & troubleshooting Microsoft Windows OS, DNS, DFS, NLB and ClusterSite minder security, server failover, load balancing, SSO, and clusteringRedis application for enterprise server cluster data sharing managementF5 and Big IQ for enterprise server managementLarge scale server management, patching, updating, and network forensic analysisRedis server managementPOS system internal and Clover systemSQL server management for database troubleshootingSilk server managementUpdated and configured all Linux servers to ensure they sent all log information to the ELK(Elastic/Logstash/Kibana) server for security retention and troubleshooting analysisPatching for server core and group policy configuration via WSUS connectionCertificate creation, enrollment, and Secure Socket Layer protection/troubleshootingVPS server management and configurationMono and Fiddler for web traffic capture and decryption for remote connections including proxy server management for troubleshootingWireshark and utilizing tcp dumps for packet capture and DNS resolution or network forensicsSkype Monitoring for Business serverAzure migration and setup, RDP server remoting, EMC directory syncing and AD management via PowerShellKeystone Health Home & HospiceSystem EngineerWyndmoor, PAApril 2018 - September 2020Responsibilities:Bomgar-remote support, jump client to remote into exchange serversApple Configurator for mobile device managementSQL server management, Print, Fax, and Scan server managementIT Management trainingConfiguring windows virtual desktop synced with hybrid configuration ADStatistical Data Analysis using Linear Regression tools GitHub & R softwareSophos security management IDS, UTM, XG firewall supportBrightree EMR solution troubleshooting and certificationBit bucket/GitHub for script cloud access, config Jenkins file placement, other script dependency tasksOffice 365 in an Enterprise environment - particularly Exchange Online.Administrating Exchange 2016
Graph Explorer for code troubleshooting for stale devices in the Intune portalIntune Company Portal enrollment for devicesIntune directory troubleshooting/Windows Hello device enrollmentIntune profile configuration and deployment for mobile devices IOS and AndroidIntune JSON scripting for RBAC profile deployment and site blacklisting/whitelistingIntune remote app installment and updating for enrollment devicesWeb platform installer for IISWordPress Administration for main company websiteIIS to support .NET sites for troubleshooting purposes and site hosting purposesAdministrating an Exchange Online hybrid environment - O365 SecurityCreating Wiki pages within the SharePoint site for internal departmentsExperience working with Federation toolsSplunk for network forensics using Wireshark, problem diagnosing, security and compliance for graphing and reporting Firewall rule creation and DNS name resolutionJava scripting using IntelliJNetwork forensics using Wireshark and Ubuntu for TCP dumps to view incoming network ipsTesting and Managing server upgrades and patch deploymentsOffice 365 Directory Synchronization tool (DirSync)JAMF patch policy creation for software updatesActive Directory Federated Services (ADFS)Microsoft Azure Active Directory Connect tool (AD Connect) Experience working with Office Suite - Client support and troubleshooting (Outlook, Outlook for MAC, IMAP, POP3,Mobile Devices)Experience with Office/Outlook add-ins (.NET/Com, Modern Add-in deployment)Strong knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and PowerShellTroubleshooting all devices, mobile device management using company policies to keep devices HIPPA and PHI compliantProgressive Web App developmentGoogle and Apple developer memberComcastOffice 365 System EngineerPyramid ConsultingPhiladelphia, PAMay 2017 January 2018Responsibilities:Hosted Exchange Migrations to Office365Utilizing Cloud subscription model SaaSCitrix receiver application deploymentCitrix connection troubleshooting including 4.6 versionCitrix deployment for VM application testingLinux vm apps for remote server connection troubleshootingSetting up tenant, client, and thin clients for mobileSolar wind App management and network monitoringSolar wind VM troubleshootingPOSTMAN for API publishing, monitoring, API documentationSQL server management studio setup and troubleshootingTroubleshooting Fiddler for web proxy serversRemote sessions for troubleshooting using Cisco WebexProfile creating, and repairing .pst files in OutlookCreating DNS records that direct domains to adjusted accountsConnecting and troubleshooting exchange connection settings using Cisco WebexSkype for Business VOIP setup and troubleshootingAzure Portal password resets, BOX account set up/troubleshootingAWS for AMI and SaaS, Secured SharePoint and 1-click SQL deploymentsMX toolbox and Whois software for DNS recordingWindows Powershell to query DNS information, Manage DNS server roles, DNS troubleshootsDNS record adjustments, Wireshark for DNS name resolution and firewall rulesNslookup commands to find ip to DNS and ping IP to see if alive on serverBelarc Advisor for user cpu metricsAdministrative tasks New Hire interview, migration scheduling, ConsultingCloudera and SAP Vora implementations for big data, real-time analytics, text analytics, OLAPAWS Cloud Infra Support common deployments, converting encrypted and decryptedPromoted to Administrator- Administrative TasksScheduling mass migrations (50-800 per day)Interviewing prospective clients for departmentManaging O365 licensuresSkykick and AppDirect development for migration assistant toolsKnowledge base construction for department that is now in current useFloor training for new hiresSome other Experience:Apache Foundation Community (Self Employment)Dev Ops2/2017- PresentPart-time open sourceApplication TestingServer managementLinux shell scripting/debuggingJIRA/JavaPython3, Python3-pip and testing in virtual environmentsApplication UpgradingCreating Plug-ins using Eclipse for menu and toolbar creationProgramming languages used C# and PythonJRE installation and environment set-upEclipse, EC2, AWSVPS server managementAPIGEE for front end proxy security for applicationAPI proxy for google cloud accountsApache Tomcat deploymentJAMF patching for software installation managementJavaScript DevToolsNumpy with Pip3 on UbuntuPOSTMAN for API creationCRUD for GET Http methods for retrievalsUbuntu and IIS for web serverVPS server using LAMP with Digital Ocean to host PHP coded sitesUFW firewall configurations for SSH on port 22 access for private connectionsWinSCP for file uploading to web serverCronjobs for email clients connected to Apache serverApache Kafka microservices using REST templates for messaging quesIT Support AdministratorSuburban General HospitalDec 2016 - May 2017Norristown, PennsylvaniaIT/Printer TechnicianHPJun 2016 - Nov 2016Wilmington, DelawareResponsibilities:On-call 3rd shift onlyAll Delaware Chase Manhattan/JP Morgan BanksPrinter repair and maintenance for corporate printersDeployment and set upNetwork configuration and server connectionsIT EngineerOperation ITMar 2016 - Apr 2016University of Pennsylvania, Philadelphia, PAResponsibilities:Office 365 system migrationWindows conversion system 7 to system 10Mobile device migration and upgrade for Iphone and AndroidOn call temporary positionInformation TechnologyVitalystOct 2015 - Feb 2016Bala Cynwyd, PAResponsibilities:Managed Help Desk Support for major industries including SAP, Charles Schwab, EPA, SEC, Computer Sciences Corporation, and many more.Internal Help Desk SupportTier 1,2, and 3 level support- help desk support for company based and created software through application support for usersSoftware coaching for Microsoft Suite, Adobe software, SharePoint POS, Lotus- troubleshooting software issues and how to coaching for usersActive Directory- Group policy, forest domain and trees, FSMO, Account, AD scripting, AD clean-up and maintenance; coordination, enterprise admin and schema adminPassword, RSA Tokens, and Pin resets and retrievals/Unlock AccountsTroubleshooting software problems and software coaching for application usersCitrix virtual machines for supported company VPNs to check ticket statuses, employee time sheets, and troubleshoot application and connection supportCloud based server IT support and ticketing Windows Server SupportNetworking Support- TCP/IP, FTP server Exchange, Active Directory, remote phone support.Online TellerPolice and Fire Federal Credit UnionMay 2015 - Aug 2015Bensalem, PAResponsibilities:Online Teller- Contract PositionPersonal financial and accounting banking transactions onlineOnline technical support- web browser troubleshooting, online connection troubleshooting for personal computers, transaction corrections for online account transactionsMobile technical support and phone support- support for mobile device and phone banking, pin reset and account enrollment, alerts and updates, connection troubleshooting, settings configurations for bank transactionsFull online support for transaction applications, CRM, and salesforce.Information TechnologyMedical DirectNov 2014 - May 2015Philadelphia, PAResponsibilities:2nd and 3rd shift/IT-Customer ServiceCustomer ServiceIT/Network Admin for online dialer, que online connections Medical device upgrade salesActive Directory- Group policy, forest domain and trees, FSMO, Account, AD scripting, AD clean-up and maintenance; coordination, enterprise admin and schema admin Group Policy AdministrationNetwork administration small private networkCisco storage and system configurationSage MAS90 for A/P, Credit card transactionsInformation Technology Specialist1&1 Internet, Inc.Jul 2012 - Dec 2014mosBlue Bell, PAResponsibilities:CRM- scalable use of emails, business documents, widgets, website building content and management Customer Service outboundCoordinated Salesforce software for lead listsInside Salesperson of the week 6 weeks in a rowInside sales marketing top earner for website salesSEO,SEM,Social Media Marketing experienceworking as a client support analyst in busy tech call center or related experience.experience troubleshooting in a client/server environment techCisco storage, system configurationActive Directory, Exchange- user account status, password resets, unlocksexperience working with MS SQL previous data-center experience such as installing and configuring server hardware and operating systemBasic Computer Skills - CompTIAAMigration Technology Specialist1&1 InternetBlue Bell, PAResponsibilities: Legacy system setup for Windows XP machines Novell edirectory configuration for archive files access RBAC troubleshooting to enable older user to access archivesEducation details:Bachelors degree from the Art Institute in Digital communication and media 2007.Data Analytics Certificate Harvard University, T Chan School of Medicine 2017C Programming Certification Dartmouth Univeristy 2018Innovation and IT Management Indian Institute of Management Bangalore 2018Associates Degree from Morehouse college in Business management - 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