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Title Customer Service Administrative Assistant
Target Location US-CT-Wethersfield
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Candidate's Name
EducationCertified nursing assistant: Coursework included: software applications: medical terminology: CPR, First Aid and Blood Borne Pathogens training.Bulkeley High School, Hartford Ct Street Address  (1998)Qualifications and Specific Skills set.Customer service representative and leadership trained.CPR, AED, and first aid certified.Vital signs, HIPPA confidentialityComputer proficiencyCash Handling Accuracy, HEALTH SERVICES PROFESSIONALBilingual English and Spanish, Administrative AssistantProfessional SummarySolid grasp of best practices in customer service with ability to treat others with dignity and respect.Unquestionable honesty and dedication to companyDistinguished from others by intensity of commitment and devotion to improving the quality of life of others.Adapt readily to new challenges and thrive in fast paced environment.Meticulously organized, effective time managementPremium Home Aides and Companions 11/2019 to 12/2020Schedule coordinatorInterview perspective PCACall perspective clients, up 150 calls dailyFile applicationsMonitor PCA clock in and out.Assist PCA with hiring processed, ran background checks and employment documentation.Catholic Charities 12/2020 to 07/2021Executive AssistantFiled paperwork.Assisted program director with appointments.Worked with refugee community, figuring out how to obtain assistance with citizenship paperwork.Helped refugees with filling out their personal paperwork.Ran groups for teenage girls in the community.Front Desk Hartford CTHandling Phone calls of Customers and clients.Data entry and documentation, Update the appointments.Answering calls. (Inbound and outbound calls)Making appointments.Helping clients /customer basic needs & services.Multi skilled Administrative Assistant /Nursing assistant,Intercommunity Inc, East Hartford, CT 06108 Jul 2009- Aug 2018Non-Profit drug and alcohol detoxification facility, interview perspective clients to determine eligibility.Admit and discharge clients, preparing and processing documentation using in house database system (carelo Nov2021gic, greenway).Inventory admitted clients personal belongings and store.Record vital signs and report abnormalities to RN on duty.Prepare light snacks, serve clients, and clean up common areas upon meal completion.Form strong bond with clients due to treating them in fair and non- judgmental manner. Responsible for answering phones and making appointments.Testing clients urine to determine what type of substance the client is using.

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