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Title Customer Service Event Planning
Target Location US-NC-Jacksonville
Email Available with paid plan
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Candidate's Name
SKILLS Spreadsheet development Database entry Billing and Invoicing Event PlanningKnowledge of the general operationsand procedures of a professionaloffice.Demonstrated knowledge of businessEnglish, spelling, punctuation, andgrammar.Knowledge of the operation ofcommonly used office equipment,especially the use of personalcomputers for word processing andspreadsheet applications.Some knowledge of the purposes,policies, and regulations of a PublicHousing Agency (PHA) is helpful, butnot required.Knowledge of report preparationtechniques and procedures and ademonstrated ability to prepareprofessional and technical reports,board resolutions, and otherdocuments.Knowledge of report preparationtechniques and procedures and ademonstrated ability to prepare andevaluate professional and technicalreports and other documents.Ability to accurately and rapidlycompose effective correspondence.Demonstrated ability to take accuratemeeting notes and dictation and,promptly, and accurately transcribethem into documents ready fordistribution.Ability to work independently and ingroup settings and use soundA Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the New Bern Housing Authority. Uses appropriate judgment & decision-making under the level of responsibility.Customer Service: Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments, and ensuring that our customers have been heard.Communication: Employee is prepared, clear, concise, and organized in all facets of communication to fully establish understanding. Actively listens and understands the audience to adapt the message appropriately. Communicate information with appropriate personnel promptly. Teamwork: Actively participates and collaborates across boundaries and works toward achieving common goals. Ms. Meadows is adaptable and open to new ideas and approaches. Ms. Meadows is aware of changes that impact internal and external customers and effectively communicates the impact when working as a team.Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's work and does a fair share of work.Safety Awareness: Employee is cognizant of his/her surroundings. Follows proper safety procedures and considers the safety of self and others. Identifies, communicates, and assists in the correction of any safety concerns where appropriate.Dedicated employee who receives supervision and assignments from the Executive Director. Courses of action, deadlines, and priorities are set by established HUD or New Bern Housing Authority procedures, the Executive Director, or the employee, depending on the assignment. Routine duties are initiated and completed by the employee without supervisory direction. Instructions to the employee may be general or specific. Complex problems or situations not covered by instructions are usually researched by the employee, and/or referred to the supervisor for concurrence. The employee's work is reviewed periodically for accuracy, completion, and compliance with policies and procedures. Dedicated administrative professional with successful experience in fast- paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.WORK HISTORYCONTACTMaysville, NC 28555PHONE NUMBER AVAILABLEEMAIL AVAILABLEjudgment in decision-making andproblem-solving.Ability to present ideas clearly andconcisely, in English, both orally andin writing.Ability to effectively communicatewith all levels of employees andexplain organizational policies,procedures, and initiatives.Ability to establish and maintaineffective working relationships withco-workers, vendors, consultants,contractors, residents, HUD, and local,state, and federal officials; ability tocommunicate with people from abroad range of socio-economicbackgrounds.Ability to understand, act on, andinterpret policies, regulations, andprocedures as set forth by the NewBern Housing Authority and/or HUD.Ability to assist in planning,promoting, and evaluating New BernHousing Authority's goals, objectives,agency plans, etc. as related to theexecutive office.Ability to work productively in lessthan ideal conditions, e.g. noise, hightraffic areas, etc.CERTIFICATIONS CNP - Certified Notary PublicNAHRO e-Learning: Preparing forLease Termination, Hearing & Trail,NAHRO - March 6,2019Managing maintenance Training -November 14, 2014Public Housing Specialist, Nan McKay- 8/27/2010Operating Budgets, AHACPA -9/14/2023June 2008 - CurrentOffice Administrative New Bern Housing Authority, New Bern, NC Streamlined office processes by implementing efficient filing and organizational systems.Reduced errors in documentation by meticulously proofreading and editing written materials. Oversees the day-to-day office management of the Executive office. Interacts with and coordinates communication with the Board of Commissioners, the Department of Housing and Urban Development(HUD), the Mayor's office, Congressional staff members, New Bern Housing Authority staff, customers of the New Bern Housing Authority, and the general public.Provides administrative support for the New Bern Housing Authority's including recordkeeping, document generation, data tracking, follow- up, telephoning, mailing and filing as assigned; identifies administrative needs of the department and develops appropriate solutions or recommendationsProvides clerical and administrative support to the Executive Director, including preparatory work for the Board of Commissioners Meeting, staff meetings, submit month reports, etc.Manages the procurement process for the agency, solicit and received quotes for purchases. Prepares request for proposal and conducts the scoring process.Provides customer service and answers questions from New Bern Housing Authority residents and applicants. When appropriate, directs questions and issues to internal or external party for resolution.Coordinates with the Executive Director New Bern Housing Authority recruiting events; posts job ads and receives resumes and job applications; schedules job interviews and assists with coordinating interview process; coordinates drug testing, background checks, and reference checks.Leads new employee onboarding, including coordinating the setup of employee log-ins, workstations, email addresses, etc.Processes all materials necessary for meetings and distributes minutes of meetings.Processes and appropriately routes Executive Office mail received by New Bern Housing Authority. Processes vendor invoices for payment.Coordinates the distribution of information coming in and out of the Executive office.Prepares correspondence of a general, specialized, and confidential nature.Performs various clerical jobs such as filing, telephone screening, greeting, etc.Receives calls and responds to inquiries from staff, commissioners, residents, customers, etc. Performs other related duties as assigned.EDUCATIONJune 1993GEDCraven Community College, New Bern, NC

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