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Click here or scroll down to respond to this candidateCandidate's Name , SHRM-CPPHONE NUMBER AVAILABLE EMAIL AVAILABLE Colorado Springs, CO Street Address LinkedInRENEWAL SPECIALISTExperienced Contract Renewal Specialist with Proven Relationship Building & Problem-Solving Skills.Innovative, results-focused, detail-oriented Contract Renewal Specialist with proven track record of efficiently managing high volume of customers throughout entire renewal process, from commencement of renewal window to successful completion. Recognized for ability to quickly establish rapport and build lasting relationships. Adept at leveraging excellent organizational and problem-solving skills. Self-motivated and reliable professional who thrives in fast-paced environments and consistently delivers results. Committed to ensuring mutually beneficial outcomes in the contract renewal landscape.KEY STRENGTHSContract Management Renewal Strategies Customer Relationship Management (CRM)Negotiation Skills Data Analysis Sales AcumenCustomer Retention / Satisfaction Cross-functional Collaboration Documentation SkillsRisk Management Conflict Resolution Customer EducationTECHNICAL PROFICIENCIESOffice Productivity: Microsoft Office Suite, MS Publisher, MS Teams, MS SharePoint, Adobe Acrobat Professional, WebEx ConferencingHuman Resources & Payroll: Workday, PeopleSoft, Paychex / PreviewOther Tools: Salesforce, Constructware, Maxell, SAP, Oracle Time Keeping, Comp-U-FloorPROFESSIONAL EXPERIENCERenewal Account Manager Ivanti (Heat Software) Colorado Springs, CO 5/2016 1/2024Managed M&S (Maintenance & Support) renewals, including quoting, invoicing, and processing payments, for company offering unified endpoint management, zero trust security, and zero management solutions for enterprises. Ensured accurate documentation of maintenance status and renewal information. Exceled in addressing customer inquiries and discrepancies and offering expertise in license reconciliations and audits, balancing customer needs with company policies, making proactive business decisions to optimize outcomes. Collaborated with Legal, Finance, Sales, Order Management, Technical Support, and Customer Service departments to research and resolve customer and reseller issues.Contribution Highlights:Consistently met or exceeded quarterly revenue and renewal rates goals at over 100% each quarter by staying in constant contact with account list.Nurtured close relationships with resellers, actively contributing to customer data reconciliation and foster contract renewals.Consistently overachieved on Customer Satisfaction by rapidly resolving any issues, resulting in receiving multiple awards, including Outstanding Support Award for Collaboration, Most Improved Award of the Year, Award for Diversity, Award for Excellence, Award for Members First, Award for Accountability, Award for Adaptability, Award for Integrity.Implemented streamlined procedures to notify existing customers of Maintenance & Support (M&S) renewals for GoldMine CRM.Demonstrated ability to solve complex problems and disputes utilizing creative thinking and analytical skillsProject Assistant / Contract Administrator Payless Design Flooring Colorado Springs, CO 9/2014 5/2016Oversaw entire project coordination lifecycle to provide support to Project Managers. Organized ongoing projects, including editing proposals, managing submittals, coordinating insurance, and processing purchase orders, invoices, work orders, and pay applications. Ensured seamless tracking of project-related activities to workplans and support tracking tools. Completed final project work, including compilation of closeout documentation. Performed diverse tasks such as running errands, delivering submittals, and executing project-related assignments. Fulfilled various administrative duties, including answering phones, word processing, managing inventory, copying, scanning, collating, filing, faxing, and overseeing supply shipping and tracking.Contribution Highlights:Updated out-of-date process for contracts, invoices, and ordering submittals, making process more stable and faster by creating templates in Excel and Word and .pdf template files In Adobe.Focused on building and extending relationships with suppliers, resulting in faster supplies, payments, and invoicing.Paramedical Examiner (Contract) ExamOne (Quest Diagnostics) Colorado S[rings, CO 9/2011 5/2014Delivered mobile paramedical insurance and wellness exams, including drug and alcohol screenings, for Quest Diagnostics company. Collect client data, documented vital signs such as height, weight, blood pressure, and pulse, and managed specimen collection. Actively contributed to planning and organizing wellness events. Demonstrated proficiency in clinical and administrative tasks for both clients and examiners.Contribution Highlights:Executed and completed clinical exams at Sans Club every month on regular schedule.PREVIOUS EXPERIENCEContract Administrator Colorado Structures, Inc. (CSI) Colorado Springs, COSenior Administrative Assistant Hospital Division, Human Resources Kindred Healthcare (Medallion Staffing Louisville, KYHuman Resources Coordinator Managed Business Solutions (MBS) Colorado Springs, COHuman Resources Administrative Assistant II California State Automobile Association (CSAA) Insurance Group Colorado Springs, COClinical Services Administrative Assistant Pikes Peak Hospice & Palliative Care Colorado Springs, COEDUCATIONHigh School Diploma Floyd Central High School Floyd Knobs, IN.Communication with Diplomacy and Professionalism Certification SkillPath 1/2008Society for Human Resources Certified Professional (SHRM-CP) SHRM 7/2006Microsoft Office Suite 2003 & 2007 MicrosoftCOMMUNITY DEVELOPMENTVolunteer Pikes Peak Suicide Prevention 1/2014 2016AHY |
