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Click here or scroll down to respond to this candidateCandidate's Name
Oak Park, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMy career goal is to take a sales, or customer service position, and grow it into a management or leadership role within a company.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperiencePatient Care RepresentativeBirdi - Plymouth, MINovember 2023 to May 2024Inbound agent that handles incoming calls regarding ordering medication, setting up profiles for patients, processing payments, and answering questions regarding orders, medications, billing, etc. Intake CoordinatorLegal Help for Veterans - Northville, MIMarch 2022 to September 2023Inbound and outbound calls regarding gathering info for potential clients. Scanning and uploading documents for potential clients. Answering questions regarding clients cases, and also make sure they are updated on what its happening with their case. Also handle any inquiries requested to assist the other staff.SupervisorHarland Clarke - Livonia, MIJanuary 2022 to February 2022Ensure specialist are performing task as need.Coach specialist when there are errors in there job function. Assist with minor to medium IT task.Update leadership as to performance of specialist, and overall numbers in relations to specific campaigns. Assist with new specialist onboarding.Provide contract employee feed back and updates as needed or required. Handle calls for campaigns when needed.Level 3 SpecialistHarland Clarke - Livonia, MINovember 2021 to December 2021Assist Supervisors with day to day task.Ensure specialist are performing task as need.Coach specialist when there are errors in there job function. Assist with minor IT task.Update leadership as to performance of specialist, and overall numbers in relations to specific campaigns. Assist with new specialist onboarding.Handle calls for campaigns when needed.Associate BankerRocket Companies - Detroit, MIJuly 2021 to September 2021 Make a high volume of outbound calls Transfer potential clients to bakers for further assistance Team Lead - Special HandlingAllianceRx Walgreens Prime - Canton, MIJanuary 2019 to July 2021 Responsible for assisting fellow team members with patients coverage/responsibility for service issues within established procedures and practices, which may include handling escalated calls to support operations for Core, Special Handling, and FEP agents ship mode errors, error reports, Windshields/ coaching opportunities, and support with CMS monitoring Oversees the more complex issues related to coverage/responsibility for services and assist with issue investigations Under the direction of the Supervisor provides support to patient care coordinators and assists with completion of operational duties, including, but not limited to recording /processing orders providing pricing, availability, scheduling information to coordinate patient care Assist supervisors with department schedules and reviews/adjusts workflow balance based on business needs Train and assist with the training of new hires for the department Patient Care Specialist - Special HandlingAllianceRx Walgreens Prime - Canton, MIJanuary 2018 to January 2019 Make a medium to high volume of outbound calls, and meet quality expectations Handle a medium to high volume of incoming calls and meet quality expectations Handle email & fax communications Access various REMS portals to verify and obtain info related to patients and medications Patient Care CoordinatorWalgreens Specialty Pharmacy - Canton, MINovember 2016 to December 2017 Make a medium to high volume of outbound calls and meet quality expectations Handle a medium to high volume of incoming calls and meet quality expectations Handle email & fax communicationsCall Center Customer Service RepresentativeCONSUMER CREDIT SERVICES - Troy, MIMarch 2016 to November 2016 Make a high volume of outbound calls Pre-qualify customers for cash advances Make qualified transfers to lender Make unqualified transfers to credit repair company Customer Service RepresentativeProtectCell - Novi, MIJuly 2014 to September 2015 Handle a medium to high volume of incoming calls and meet quality expectations Assist members with claims for replacement cellular devices, and making payments on plans Sale plans to new or returning members Deescalate and/or resolve member issuesCustomer Service RepresentativeInsight Teleservices - Southfield, MIMarch 2014 to May 2014 Solicit donations for various charities Handle a high volume of outbound calls Meet sales quotas that were assignedVerizon Wireless Customer Service RepresentativeAditya Brila Minacs - Farmington Hills, MIMay 2013 to October 2013 Retain customers business Upgrade cellular devices and change plans Meet sales quotas and quality expectationsAssistant ManagerInteg Security - Livonia, MIJune 2010 to April 2013 Manage a crew of 15 to 20 telemarketers Import and export data for the dialer system Assist with training of new hires Schedules and PayrollTelemarketerCapitol Communications - Warren, MIFebruary 2010 to June 2010 Solicited donations for various charities Handle a high volume of outbound calls Meet sales quotas that were assignedEducationHigh School DiplomaFerndale High School - Ferndale, MI2000 to 2002Skills Employee Orientation (2 years) Salesforce Interviewing Assistant manager experience (5 years) Organizational skills Customer service (10+ years) Customer service Typing Cold Calling (2 years) Leadership Upselling Communication skills Telemarketing (5 years) Microsoft Excel Mobile devices Recruiting (2 years) Organizational skills Outbound Sales (5 years) Salesforce Communication skills Banking Negotiation Customer relationship management Windows Sales Inside sales Clerical experience Word processing Filing |
